Imperial Plaza

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Jardin Majorelle-Yves Saint Laurent Mansion

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This hotel typically costs between MAD 403–MAD 581 per night for the dates you selected.

MAD 459 is typical

MAD 403

MAD 581

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Health & safety: Enhanced cleaning

Location summary

Good for visitors

Offering views of the grand Koutoubia Mosque, this refined hotel lies 2 km from Majorelle Garden and 4 km from Jemaa el-Fnaa public square.

500 m

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Top sights

Restaurants

Airports

Transit

Garden by artist Jacques Majorelle, with exotic plants, water features & a museum of Berber culture.

Plush quarters, some with private pools, in a luxe hotel offering a spa, dining & an outdoor pool.

10 min

Koutoubia

This large 12th-century Almohad-style mosque features a plaza with gardens & a fountain.

10 min

Bahia Palace

Vast, intricately designed palace with 160 rooms, courtyards & 8 acres of gardens.

17 min

Ibn Youssef School

16th-century college building with prayer hall & courtyards decorated with tiles & carved wood.

Once hidden mausoleum surrounded by gardens, decorated with colorful tiles, marble & stucco.

Saadien's Tombs

14 min

El Badii-Ksibat Nhass Palace

Remains of a 16th-century palace whose garden walls & ornamental orange orchard still stand.

Yves Saint Laurent Museum

Cubed, brickwork museum paying homage to Yves Saint Laurent with a café, bookshop & auditorium.

5 min

Medina of Marrakesh

Vibrant morning-to-night marketplace with stalls carrying fresh produce, dried goods & trinkets.

12 min

Menara Gardens

12th-century botanical garden with a scenic pavilion, artificial lake & mountain views.

Elegant, ornate 19th-century palace complex with traditional Islamic gardens, plus a shop & cafe.

Le Jardin Secret

13 min

House of Photography in Marrakech

Museum of Moroccan photography housing a permanent collection & offering rotating exhibitions.

Museum displaying ornate artisanal Moroccan objects, from an 11th-century chest to modern carpets.

Dar Si Said

16 min

Les Jardins de La Koutoubia

Warmly decorated rooms in an upscale property featuring a spa, 3 restaurants & 2 pools.

13 min

KOLCHI EASY

Restaurant

20 sec

Le Petit Cornichon

Restaurant

4 min

Kechburger

Hamburger restaurant

3 min

Le Petit Olivier - Restaurant- Snack -Grillades- Salades -Kebab - Livraison Marrakech

Restaurant

4 min

La Palette Restaurant Marrakech

Restaurant

4 min

RESTAURANT AL MIDA

Restaurant

3 min

Chez Mado

Modern French restaurant

4 min

Amal Women's Training Center - Guéliz

Restaurant

4 min

Restaurant Food On Demand - FOD.ma | Livraison de Sushi, Pizza, Kebab

Restaurant

6 min

Marrakesh Menara Airport

Taxi

21 min

Transit

28 min

Fac Semlalia

Walking

7 min

F S T

Walking

4 min

Semiramis

Walking

5 min

Dr Kudia

Walking

11 min

Ecole Bachir

Walking

11 min

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

2.9

Fair

918 Google reviews

People often mention

Trip.com Member, 4 years ago

This hotel was a last minute booking during our tour to the Desert. It is very economic but I would not recommend if you want to stay more than a nigh...

Photos

Exterior

Food & Drink

Amenities

Bedroom

About this hotel

Offering views of the grand Koutoubia Mosque, this refined hotel lies 2 km from Majorelle Garden and 4 km from Jemaa el-Fnaa public square.

Check-in time: 2:00 PM

Check-out time: 12:00 PM

Popular amenities

Pool
Spa
Wi-Fifree
Air conditioning

Web results

https://www.hotel-imperialplaza.com

Hotel Imperial Plaza & Spa

L'Imperial Plaza vous accueille en plein centre de Marrakech. Il possède un spa et centre de bien-être ainsi qu'un toit-terrasse avec piscine et vue ...

https://www.tripadvisor.fr › ... › Hôtels Marrakech

Imperial Plaza Hotel (Marrakech, Maroc) - TripAdvisor

Imperial Plaza Hotel, Marrakech dès 40€ sur Tripadvisor: Consultez les 51 avis de voyageurs, 51 photos, et les meilleures offres pour Imperial Plaza Hotel, ...

https://www.booking.com › ... › Hôtels à Marrakech

Hotel Imperial Plaza & Spa, Marrakech - Booking.com

Toutes les chambres de l'Imperial Plaza comprennent la climatisation, une télévision par satellite, une connexion Wi-Fi et une salle de bains privative. Toutes ...

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LabrandaTarga Club Aqua Parc

Google review summary

This review summary only contains reviews submitted on Google. Third party reviews, if available, are not included in this summary. Learn more

Rooms2.3Location3.8Service4.2

Reviews on other travel sites

Ratings by traveler type

Families
3.2/5
Rooms
2.2
Some guests said the rooms were dated, and that cleanliness & maintenance could be improved
Rooms had views
Location
3.8
Service
4.3
Guests appreciated the friendly, professional staff
Guests spoke highly of the reception staff & housekeeping
Couples
3.3/5
Rooms
1.6
Some guests commented cleanliness & maintenance could be improved
Some guests noted the beds could be improved
Some guests mentioned bathroom cleanliness could be improved
Location
3.6
Service
3.8
Guests appreciated the friendly staff
Guests spoke highly of the reception staff
Solo
3.7/5
Rooms
2.4
Guests liked the large rooms, though some said cleanliness & maintenance could be improved
Some guests noted the rooms could be quieter & beds could be improved
Rooms had views
Location
3.9
Service
4.5
Guests appreciated the friendly, professional staff
Guests spoke highly of the reception staff
Business
3.8/5
Rooms
1.9
Service
4.2

Reviews

People often mention

elaine DSMa week ago on

Google

2/5

Definitely not a 4 stars hotel. Yes the roof pool is lovely but that’s the only 4 stars part. Rooms are hit and miss - my friend has a shower like a jet wash but mine which is next door had water pressure of a dripping tap. The towel rail came off the wall when I tried to hang my towel up. Air con in my room also didn’t work (my friend’s room air con was fine). No fridge in my friend’s room but I have one that didn’t work. Staff is really friendly and the location is good. Hotel itself really needs updating and sort out all the facilities. Breakfast is not worth the extra cost either. I’d rate it 2-3 stars at most.

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Sizzler Music3 days ago on

Google

5/5

The hotel and the workers were amazing and their english is so good and you can really talk to them well. They also provided us tourist tours and attractions which was beneficial for us. The rooms in general were good and everything else was nice and clean. Could have done with a kettle and maybe a fridge and freezer but it was good overall. Thankyou for letting us stay 💯👊🏽

Trip typeCouple

Rooms5.0

Service5.0

Location5.0

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Nourddine El karimi3 months ago on

Google

5/5

Just perfect!! Amazing customers experience! We loved it! Nice service, nice crew, nice food! We stayed 3 days and it was a truly happiness!! We will definitely be back! it was magical!! What a stay!! just wow!!!

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

Kat G5 months ago on

Google

1/5

The only reason we booked this hotel was for the pool and the price. The pool area had loud, bad music playing all day which was impossible to tune out. The underneath of the beds were filthy. Cigarettes everywhere. The rooms weren’t cleaned well and the towels and other items weren’t replaced until I called reception. The staff were unfriendly and unhelpful on check in and check out. Charged us to print our plane boarding passes and the food was so bad we spent more money going out to eat for each meal. Save your money and book a decent hotel

Trip typeVacation

Rooms1.0

Service1.0

Location3.0

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Daniel Nikkaha month ago on

Google

5/5

Very nice hotel very friendly staff rooms clean and spacious breakfast was ok
Thank you will come again

Trip typeVacation

Amine kouchane4 months ago on

Google

5/5

this hotel was very great hotel i had been very good times there and the people who woeks there they were very helpful

Trip typeVacation

Wiam WIAM2 months ago on

Google

1/5

If there is a 0 star I would rate it so. This hotel should be renovated.

Georgia Johnson-Frankela year ago on

Google

1/5

If I could give 0 stars i would. Without doubt the worst hotel I have ever had the misfortune of staying in. Incredibly rude and unhelpful staff, unhealthily dirty conditions and absolutely not worth the money. The wifi didn’t work, the aircon blew out hot air, the shower flooded our room and ruined our possessions, the fridge in our room was broken and there was rotting food from other guests left outside our room for 4 days. The entire hotel has the most pungent and inescapable smell of dirty drains- which is clearly a sign of complete negligence from management. It claims to be a 4 star hotel but the standards are that of a hostel. The manager was the most patronising and childish character I have ever come across; we had one issue after another every day with the room and the conditions and were told by him it wasn’t his problem. Absolutely avoid this establishment at all costs, it completely ruined our perception of marrakesh and moroccan hospitality.

Trip typeVacation

Rooms1.0

Service1.0

Location2.0

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Abdul Kadir3 months ago on

Google

5/5

Really freindly people awesome swiming pool and fantastic room

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

Response from the owner3 months ago

Dear Mr abdul

We are very touched that you have taken the time to post your opinion following your stay at the Imperial Plaza & SPA.

We are delighted that you have taken advantage of our services.

Looking forward to welcoming you soon, please accept our sincere greetings.

E Ba year ago on

Google

5/5

A very good representation of Moroccan hospitality.
The staff is really nice and helpful. I had a wifi problem in my room and they accepted to change my room at night! …

A very good representation of Moroccan hospitality.
The staff is really nice and helpful. I had a wifi problem in my room and they accepted to change my room at night!
A good quality price hotel!
Highly recommended!

Trip typeVacation · Solo

Rooms5.0

Service5.0

Location5.0

Response from the ownera year ago

We are happy that you enjoyed your stay with us and it is a pleasure to hear that you have found the service of our teams "at the top". Please note that it was a joy to share your comments with all of our employees.

MR abdellah

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Diane Barnicoat2 years ago on

Google

4/5

We were a little worried about the bad reviews we had read. However, this hotel is really lovely. The staff were friendly and helpful, so respectful and always had a smile. The room was clean and adequate for what we needed it for. The room was cleaned everyday and again the cleaners were happy to help. The lady who helped us with booking excursions was such a great helpi and lovely. Food was excellent and very nice. But if you want English food this is not the place for you.

Trip typeCouple

Rooms4.0

Service5.0

Location5.0

Response from the owner2 years ago

Thank you very much for your review. We will do better in your next visit

Best regards

Read less

Copper House2 months ago on

Google

5/5

Very friendly, welcoming and helpful staff. I recommend it to everyone

Trip typeBusiness

Dorota Debbache3 years ago on

Google

3/5

Definitely not 4 star hotel. Quiet dated and worn out. Could do with new bedding and towels. Staff very helpful and doing their best all the time. Food was good when we was there. We had half board but didn't have problem when we needed to swap evening meal for lunch. We was charged for bottled water but I think it should be included as tap water isn't safe to drink. Overall good stay. Swimming pool really great. Kids have fun.

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Nick Piggin3 years ago on

Google

5/5

I didn't read the reviews on this hotel until after I had booked it, so was not sure what to expect. Yes the hotel is a bit dated but we had our room upgraded as soon as we arrived. The room was very clean, huge bathroom and a balcony overlooking the city. Air conditioning in our room worked brilliant and the swimming pool was spotlessly clean. The staff were fantastic and extremely helpful nothing was too much trouble.<br/>Very good value.

Trip typeCouple

Rooms5.0

Service5.0

Location5.0

Read less

Yasmin K Sealove3 years ago on

Google

5/5

Amazing staff, customer service is exceptionally good. The rooms are very big and spacious, traditional and cosy. The rooftop pool is absolutely beautiful! They have their own bar and restaurant , with live music every night. The atmosphere was very good. Thanks for an amazing stay!:)

Mln M4 years ago on

Google

1/5

Worst hotel ever. Dirty, unprofessional and unhelpful staff. Hassan the receptionist should reconsider his career plans as he is not made to work in contact with customers. The rooms are extremely dirty, bed sheets and towels aren't changed after each customers. The floor is a disaster. The pool stinks. There is nothing good about this place. Breakfast doesn't open on time and close earlier than planed. Avoid it at all cost, even sleeping in a tent would be much better.

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Marianne E3 years ago on

Google

3/5

Nice hotel with a reception, a pool with cold water when the warm nights are over (October) although it was 30 degrees in the air. Maybe 18 degrees in the pools, also in the expensive ones at other places. The spa, well, I can't recommend it really, not so professional staff. I would choose another spa. Not worth the money in my opinion. The rooms were ok.

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M E3 years ago on

Google

1/5

Disgusting. There was hair in our bed, the towels were stained, it was extremely worn out. The pool was dirty and the sun beds were also extremely dusty and the sun didn’t face on to them. There was nobody who could provide towels and when I asked in reception they made me go up and down 3 times looking for it. Nobody was helpful and we decided not to stay the night, instead we went across to Hotel Semiramis and they were so welcoming and clean! I’m surprised they’re both 4 stars Hotel sSemiramis is heaven compared to this s*** hole.

Trip typeVacation

Rooms1.0

Service1.0

Read less

Newlyweds Fotografie5 years ago on

Google

1/5

Worst experience I have ever had. I saw pictures of the hotel online and none of them matched the rooms in this hotel. Everything was gross and broken. There were hairs in the sink, the toilet was used, the towels ripped and also the blankets were ripped and dirty with stains. The blowdryer gave off electricity shocks. The staff was incredibly rude to us. I promise you that I have never had this kind of experience in my life with a hotel. They did not even seek any solutions for the problems. They took our money and put us on a no show.

Read less

Salma SABIR4 years ago on

Google

1/5

This was my worst experience so far. Everything was dirty, the floor was dirty, the elevator was dirty, the bathroom was disgusting, and the best of it all: there was a cockroach on the floor. We had to ask for a change of room but even then it didn't look like a step up at all. Oh and the pool isn't as big as it looks in the picture and a guy didn't like it and made a big scene from seeing me and my husband being cuddly. You can check the attached picture for more brain stimulation.

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Zubair H4 years ago on

Google

1/5

This is a 2 star hotel with a fancy name. Stay away. The lobby smells of smoke from bar. There was no heating in the rooms. The showers were dirty. If you’re looking for a cheap stay with comfortable mattress, the go ahead and book. Otherwise, stay away.

Barkat Ali2 years ago on

Google

1/5

Decent hotel,took nearly an hour to check in as the card machine had run out of paper and reception could not figure out if I had made the payment. No hotel safes were working and was assured that the hotel was secure, so I had to carry all valuables with us, also all the sockets were loose, making it difficult to charge a phone. Fair selection for breakfast including a hot station, the chef at the hot station was not a very good mind reader and made an omelette for me when I just wanted some eggs. On the final day reception printed off a boarding pass without charging and also allowed a late check out at 2 instead of 12.

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Marc Onken3 years ago on

Google

2/5

Updated review:
Con: the "WiFi" is a joke outside of the lobby and even in the lobby it's not …

Updated review:
Con: the "WiFi" is a joke outside of the lobby and even in the lobby it's not stable enough to even check and write emails.
Some staff barely understands English or doenst bother trying dismissing me around with answers unrelated to what I even asked.
Food schedules and times changed from one day to another without the print being changed making it confusing as to when to plan the meals in the daily personal plans (might be related to Ramadan during our travel time).
The "Gym" looks abandoned with parts of the equipment having parts disassembled. 5$ is asked for use daily.
Rooms are clean from my experience but people I have talked to reported issues with electric appliances such as hair dryers having open wires.
2 beds only one wall outlet for charging so it's a battle for who charges a phone at bedside, but you can resort to the outlets in the bathroom.
Bathtub/shower combo looks used up but clean.
Pro: Booked a quad tour with the hotel, prices were reasonable and everything worked fine.
Food is tasty and served warm and fresh if buffet Is not built up.
Location is central and tourist attractions and restaurants are easy to reach by foot

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Trip.com Member4 years ago on

Trip.com

3.2/5

This hotel was a last minute booking during our tour to the Desert. It is very economic but I would not recommend if you want to stay more than a night. The hotel is old. The room is not so clean. The breakfast has not much to eat.

Andy H5 years ago on

Google

4/5

I've just got back from Marrakesh and I would say the hotel is good for a short stay and from what I saw family friendly. Facilities are good for the price I paid. The building is definitely a bit worn in places and could do with some work but the room I got was nice enough and cleaned daily by housekeeping. If the room had a kettle and a small fridge I wouldn't fault the room I had at all.The hotels location is the best selling point as it's a 15-20 minute cab or bus ride to the square and old city. Me and my partner found the younger staff more friendly and helpful than the older staff working there. One older bloke in particular was very offish when asked anything during my week there and he kept pretending he couldn't understand when we knew he could. If If had to give imperial plaza a rating out of 10 I would give it a 7 for my stay. PS.......
Anyone traveling to Morocco just be aware you will be charged double or triple the actual cost of most things so ALWAYS negotiate the price. offer half or less of what their asking for especially when taking taxis and buying anything in the market. Also take small change with you when going out. After you're first day in the city you will know why you need it. The people in the old city market can be very pushy so be a bit street wise when going in there.

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Lynne Thorpe2 years ago on

Google

4/5

I have been in this hotel from 20th to the 31st March2020 during Lockdown in Marrakech. It has been a trying time and the staff are superb. The Lobby personal were so helpful in every aspect. Showing me how to use my IPHONE to telling me what to pay for a taxi. Thank You so much for finding me other accommodation when you closed today. So very grateful.

Trip typeVacation

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Sairah Aziz4 years ago on

Google

3/5

Would we visit again? Yes but only for a few days.
Upon arrival we were greeted very nicely by the reception staff (who can speak …

Would we visit again? Yes but only for a few days.
Upon arrival we were greeted very nicely by the reception staff (who can speak broken but understandable English), we checked in (be aware that hotels also charge hotel tax) and made our way to our designated bedrooms.
Room - First impressions of the room - good! But we weren't provided with any towels and we had to ask a few times before finally receiving them. If your plan is not to stay in the hotel but to adventure, then the room is suitable for you to sleep in, however if you plan on relaxing, the only place worthy, is the roof. The room itself does not include a mini fridge (as four star hotels should) even though it is mentioned in the descriptions of many booking sites. The bedroom furniture is worn out but the TV has two or maybe three channels that view English/American movies/news, which makes sitting in the room bearable. Bring your own travel iron as they do not provide you with one.
Food - Our holiday package included breakfast and dinner. However, we were not very happy with breakfast at all! Considering it was a four star hotel the breakfast was very limited (including tea, cereals, pastries, boiled eggs and salad) and when we requested for english breakfast (scarmbled egg in particular), they charged extra. Not all is bad, dinner was okay, edible and some days excelllent, especially the deserts. Drinks are not provided with meals other than during breakfast but even then it is only orange juice. You are forbidden from buying drinks from shops and can only purchase from the bar, we still used to sneak drinks in because the prices compared to the shops were ridiculous! 5x more than the actual price of the drink.
The rooftop swimming pool - Loved it! Especially on a real sunny day. There is always a life guard present, who is very warming and good to talk to. We got on very well with him. The view from the rooftop is stunning, especially on a sunny day.
Spa - The hammam was good but the massage was adequate. The massage lasted for maybe 15-20 mins but they then left us in the room to "relax" for half n hour (or atleast it felt this long). I wouldn't pay 450dhs for that again. My partner and I wanted to use the hot tub however, other than the awful weather, the hot tub itself wasn't the cleanest tub I've seen.
They just might want to reconsider their 4 star status.

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Bipasha Malik2 years ago on

Google

1/5

Awful service, very dirty, staff is unfriendly, food is poor. My chicken was raw. Half of sockets aren’t working, fridge is broken. Staff seem unbothered and very unprofessional. …

Awful service, very dirty, staff is unfriendly, food is poor. My chicken was raw. Half of sockets aren’t working, fridge is broken. Staff seem unbothered and very unprofessional.
This hotel needs to be shut down immediately. PLEASE DO NOT STAY AT THIS HOTEL.
It will ruin your experience in Morocco.

Rooms1.0

Service1.0

Location1.0

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ahmed ahmed3 years ago on

Google

1/5

My stay was very terrible and bad and ruined my trip in Morocco. Upon inspecting the room, we noticed that there were mushrooms growing out of the bathroom floor! my partner kicked it to see what it was and they exploded all over the floor. When we first entered the room we were given a room which people where already living in. There was also cockroaches and the bed were not clean I also found out there was a rat in My AC i will put the pictures below. There were
also ripped sheets and stained dirty towls. The old man who is the manage of the dining area was very rude he was threatening my kids. On the other hand he also told us that we will be kicked out. I wish I could give it no stars.

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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A O5 years ago on

Google

1/5

I would rate this hotel as 2 star
Our experience at Imperial Plaza was atrocious and I could say that it was one of the worst hotels we have ever stayed in despite the fact that it was said to …

I would rate this hotel as 2 star
Our experience at Imperial Plaza was atrocious and I could say that it was one of the worst hotels we have ever stayed in despite the fact that it was said to be a 4 star hotel which wasnt up to its high standards. The room itself was unhygienic and unpleasant to stay in. One of the most disturbing fact was that the hotels complimentary products were used not to mention that the towels were extremely old and grey. On top of that, the toilet papers had already been used with water finger prints on which definitely shouldn't be the case for a so called "4 star hotel". Furthermore, the room service was appalling and we didn't recieve the help that we needed In order to make it a pleasant stay. The hotel does not live up to its 4star. Throughout our time we did everything possible to stay out late so we would spend less time within the hotel. The staff were lovely although they couldn't help with any of our query . Most of the service you have to pay for. There was no iron in the hotel so we had to pay for the service each time. The hotel is mainly used by the local people for a budget vacation.

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Glexandru5 years ago on

Google

4/5

Stayed several nights.. Good location, decent rooms for the price.. Good food, swimming pool on 6th floor.. I recommend this place!
Only bad experience was at reception when checking in.. Lady was rude and loud. With all guests, the rest of the staff was friendly and helpful.

Ricco Dean3 years ago on

Google

4/5

I Stayed here whilst in Marrakech and I can honestly say its okay for the price you pay.
There was a lovely lady called Hannan that works in the reception area and made …

I Stayed here whilst in Marrakech and I can honestly say its okay for the price you pay.
There was a lovely lady called Hannan that works in the reception area and made me feel welcome. She speaks French English and Arabic and sorts out tours and excursions too.
There was a roof top pool with a nice view near the bar and deck chairs around the pool. The pool should be upgraded as the tiles are abit grimey, but bearable.
There's a spa within the hotel where we had a massage and scrub which was a little small but good. There is only one lady doing massages so no couples can go together.
There is wifi but you may have a little trouble once youre fully in the room with the connection.
Shops and restaurants are local and reasonable prices for food.

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Ibrahim Ahmed4 years ago on

Google

1/5

Please trust the bad reviews. We were transferred to this hotel after I complained about Imperial Holiday Hotel & Spa. But this was equally pathetic. The pictures are just a trap to get the customers to book the hotel. Customer service is non-existent. Sink taps dont work, there is cold water in shower, no wi-fi and the list continues.. There is no drinking water provided in the rooms or in breakfast area. The hotel management are absolutely pathetic and dont care of the problems you report. They refuse to cancel the pre-paid booking & you will be forced to stay there and face the ordeal for the entire length of stay. Wi-fi doesn't work. Shameful & disgraceful management. Absolute nightmare!

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ishak el machichi3 years ago on

Google

1/5

The staff at the reception was very rude, I rang them to confirm my booking and all I hear at the back is two of the staff saying just tell him his not booked in, didn’t bother checking the system, I paid and I ended up not staying in that kip. As far as I know is that their customer service is dog s#it. Would recommend it to anyone.

Trip typeVacation

Service1.0

Nur Madeira3 years ago on

Google

1/5

Dark gloomy hotel . We're about to make us wait when we booked 3 hours before on booking . Com . The receptionist told me there were people ahead of me on paper whatever that means . Got upstairs definitely nothing like the name of the hotel imperial plaza and spa hardly. They have wool blankets which I'm not too sure are washed after every customer use . My daughter moved the table and it had glass laying on top of it which fell and broke. Hazard to kids but of course the receptionist makes up a sum in his head that I had to pay . When I asked to show me where it says the sums for things broken he couldn't show me anything. We picked this place thinking to get something better than ibiss but no ibiss at least knows it's a budget hotel . Would not stay again

Trip typeFamily

Rooms2.0

Service2.0

Location2.0

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Velly Zaykova2 years ago on

Google

5/5

The staff were friendly and helpful, so respectful and always had a smile. The room was clean and good. The room was cleaned everyday and again the cleaners were happy to help.

Trip typeVacation · Family

Rooms5.0

Service5.0

Location5.0

Azeddine El Byed4 years ago on

Google

1/5

A hotel to avoid.photogenic pictures. Bad staff. Rooms missing everything that even a 1 star hotel has. No fridge. No towels in bathrooms. Air conditioners not wrking in all rooms and above all the breakfast was a joke. All lies in lies....

Myna Price3 years ago on

Google

1/5

Terrible, terrible hotel. I came via loveholiday, Waited 2 hours to checkbin. When finally i went to checked in they couldn't find my name on their list even thought they sent a care to collect me. I was finally sent to a room that wad not ready. I had to wait another 30 mins to finally get a room. It is not a single bit near to whats on picture perhas the picture is of its final glory but not in May 2019, its an old tired hotel with everything looking vey tired. Beautiful chandalier that needs life. Breakfeast quite dry. No iron or ironing boards. I was sold a lie and it most be address. The lady at the resuarent is very nice. Bad experiences for my firts vist

Trip typeCouple

Rooms2.0

Service2.0

Location3.0

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Nazma Khatun4 years ago on

Google

1/5

Even with the bad reviews I had read prior to my visit I had decided to give this hotel a go. So we arrived early and were told to wait and so we did (as well as three other groups of people) , we were told we would have to wait 15 mins this then actually turned out to be an hour and 30 minutes with continuous complaints being made by several people and the staff just damn right blatantly ignoring their customers. We finally got our room after a veryyyy rude encounter with the hotel staff (in fact it was only because one of the people there threatened to go elsewhere) , even so after two hours when we returned back to the reception the same family who came in with us were still waiting...
The service was absolutely terrible, the two men working the day shift were very rude, inconsiderate,ignorant and dismissive!
Not to mention how our room card stopped working serveral times so we had to walk down several flights of stairs because the lift doesn’t work from time to time...
oh and did I mention the WiFi does NOT WORK AT ALL
All in all the service was absolutely disgusting, total disregard for ones presence, ignoring questions and queries, phone did not work and very rude staff ( except the odd two)
I would HIGHLY not recommend a visit to this hotel, if you are booking last minute like I did this hotel is not worth the slightly cheaper amount you will pay!!
This hotel does not deserve the one star that it is rated as this review will not post without it.

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Dready3 years ago on

Google

3/5

In the end of our 5 days stay, me and my buddy had a good time being to Imperial Plaza and spending some fun time in the bar with Mohammed and he’s colleague. The place certainly needs more repairs, no doubt; A little more care towards the guests’s well being is necessary as we had to ask and look for some things that should have been provided without asking.

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Alex Campbell4 years ago on

Google

1/5

Not AS ADVERTISED!
Meant to be 4* but probably was in its hayday. States tea and coffee service, computer room and mini fridge in rooms. None of which were available. Coffees at …

Not AS ADVERTISED!
Meant to be 4* but probably was in its hayday. States tea and coffee service, computer room and mini fridge in rooms. None of which were available. Coffees at limited times at a cost of 25Drm each so that ran up quiet a bill for what should have been provided for in room for free.
Got trapped in elevator and (some) staff not helpful.
No bars open (room service only) but was during Ramadan so expected limited service, just not NO SERVICE.
Would not go back!
Complained to Thomas Cook (booking agent) who were less than helpful.

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KIM J3 years ago on

Google

1/5

Avoided this place is horrible is horrible and durty.
the worst hotel ever ...its counted as 4 start but the truth is horrible less …

Avoided this place is horrible is horrible and durty.
the worst hotel ever ...its counted as 4 start but the truth is horrible less then 1 star ...rooms are disaster workers are unprofessional no courtesy no respect to customers ;shower not working at all just called water ...its better if they close the place or they give the responsibility to someone professional ....realy everything is less then 0%

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Rocio Larrea3 years ago on

Google

1/5

Horrible, nothing to do with the photos. Disagreable people. Dirty, old, far from everything, not proffesional. We wanted to leave and they don’t want to give our money back. Lazy people the workers. Really dirty, they gave us a room without the room service done.

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

Mike Groom4 years ago on

Google

1/5

Stay well away if you can ! .. They have a number of issues with all of the rooms due to many years of neglect. Some of the managers seem friendly although are powerless to make the situation any better ...

Anika Ahmad5 years ago on

Google

1/5

Rude staff, unhelpful, got our booking wrong and took money for a night we hadn't even checked in. Would not recommend this place at all. We ended up going to a different hotel

Cynthia Appiah4 years ago on

Google

1/5

The shower and toilet in my room was not working and it took them two days to fix them it's the worse to find yourself in a place to find yourself in a new country and I had a six year old child. I will not recommend this hotel.

Mahdy Charafeddin5 years ago on

Google

3/5

Nice hotel especially for the.price. breakfast is a bit poor. Staff is friendly. Cant be r stars. 3 is fair.

Ellie Sinha4 years ago on

Google

4/5

Lovely place. Had a good time. Only issue was not always bar staff by the pool so could wait over an hour to get a coke.

samantha elmajdouba year ago on

Google

5/5

Clean rooms, quiet neighborhood their breakfast buffet is great and last but not least the staff are super nice and helpful, I recommend .

Saima Hussain3 years ago on

Google

2/5

it was ok not 4* hotel at all no hair dryer n no ac in 1 room cheap old used towels not soft at all staff dont want to know you over all ok wont b booking it again

Ugo Anyanwu3 years ago on

Google

1/5

This hotel Is a 3 star not a 4star I just can back today 2 August 2019. The hotel claims to have a gym but all the equipment are broken.There was building work all day banging

Trip typeVacation

Rooms3.0

Service2.0

Location4.0

billy grewal3 years ago on

Google

1/5

I would rather drink bleach then stay here again. Waited 4 hours to check in.. worst experience ever. I beg you please throw away your money but dont stay here . If you chose to stay here please remember my review and I would be laughing at who stay here

Trip typeVacation

Rooms1.0

Service1.0

Location3.0

Moreo Gondorf4 years ago on

Google

1/5

This hotel haf bad service. If you arave and you reseveer a room than you haf bad luck no room and uou wheet and wheet for ouwhers . And thee are thiefs all of tham . I dont like this hotel bad hotel bad popele.

Jaroslav Harvánek3 years ago on

Google

2/5

No to much friendly general manager on the reception. Staff was very friendly and helpful. Room ok, but no working A/C.

umar masoodi4 years ago on

Google

2/5

Worst ever experience, they showed me suite of hotel which was like, it need urgent demolition.... please check your room before paying or you will end up having four dusty walls named suiteeeeee

Shamim Dalal3 years ago on

Google

3/5

Food is great here otherwise not what you would expect for this standard although the balcony was nice. Staff not very helpful abd have an attitude.

Mme Abd4 years ago on

Google

3/5

It's an ok hotel for the price you pay
Could be a bit more cleaner
The staff is friendly …

It's an ok hotel for the price you pay
Could be a bit more cleaner
The staff is friendly
The location is great near most of the attractions

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Shiraz umar3 years ago on

Google

2/5

I just been this hotel for one week, no AC work in reception aria in hot weather, no AC work in paseg aria, no AC work in daening aria, no good wash room, no good management, I booked half board, but they not provide water, am not going anymore this in future,

Ahmed Ibrahima year ago on

Google

5/5

Nice hotel, receptionist and housekeeping are very friendly

Response from the ownera year ago

(Translated by Google) Dear customer, Mr Ahmed

We are very touched that you took the time to post your opinion following your stay at Imperial Plaza & SPA.

We are delighted that you have taken advantage of our services.

Please note that your compliments regarding the quality of service have been shared with all of our teams.

Looking forward to receiving you soon, we ask you to accept our sincere greetings.

Abdellah

(Original)

Cher client,Mr Ahmed

Nous sommes très touchés que vous ayez pris le temps de poster votre avis suite à votre séjour au Imperial Plaza & SPA.

Nous sommes ravis que vous ayez profité de nos services.

Sachez que vos compliments concernant la qualité de service ont été partagés avec l'ensemble de nos équipes.

Dans l'attente de vous recevoir prochainement, nous vous prions d'accepter nos sincères salutations.

Abdellah

Hamz 0773 years ago on

Google

1/5

Rooms werent as nice as shown online , also breakfast was really high priced. Would never recommend this place to anyone

FireFlight4 years ago on

Google

4/5

naturally this is an AMAZING hotel.If you like going around countries and you have the money I would 100 reccomend this place if your looking for a good casual,normal service hotel.I will always return here whenever I come Morroco

Zineb Boumahraz4 years ago on

Google

3/5

It's an okey hotel for the price you pay
It's clean enough
Staff is friendly …

It's an okey hotel for the price you pay
It's clean enough
Staff is friendly
Great location though close to all the attractions

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Rachid yagamia year ago on

Google

5/5

Imperial plaza was amazing, with great service, wonderful views, impeccable and professionality.

mukhtar osman3 years ago on

Google

2/5

Very poor service, not clean i have been a room with full of ant. I didn't get what booked which was 1double and 2 single beds and left me with no choice.

jay Bek3 years ago on

Google

1/5

the worst hotel ever ...its counted as 4 start but the truth is horrible less then 1 star ...rooms are disaster workers are unprofessional no courtesy no respect to customers ;shower not working at all just called water ...its better if they close the place or they give the responsibility to someone professional ....realy everything is less then 0%

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Imran Awan3 years ago on

Google

1/5

Went in November ..Save your money n go to a proper clean hotel...this place is falling to bits n it's cleaness is appalling n the owners are just out to rip U off...it's atrocious..Go at ur peril!!!

wafa chouki4 years ago on

Google

1/5

even for one star . its very bad hotel . you can see the picture in Booking but its a really very bad . in the room the touls are dirty the breakfast 😲😲😲😲😲 for me its a very bad expérience

Ian Palfrey4 years ago on

Google

2/5

Dated and not for Brits. Caters for French and North Africans. Breakfast rubbish. Room okay but no tea or coffee making facilities in room.

Neelam Bibi3 years ago on

Google

1/5

It is the worst hotel ever.Please don't go to it it is very disgusting the staff are so rude and tried to scam us by trying to make us pay extra money for our dinner and drinks.also the dinner staff are really rude to tourists and when you ask for breakfast they have a limit for how much you'll eat.if I was you I'd suggest that to go holiday somewhere else and never step foot in this absolutely disgusting and rude hotel.

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Robin Nibor3 years ago on

Google

3/5

Room was nice, spacious and clean. Bathroom was ok.

Maruška Martišková4 years ago on

Google

5/5

Amazing hotel, clean, beautiful rooms, swimming pool on the roof, wonderful view from it. 😊

Mohamed Saidi3 years ago on

Google

4/5

Calm hotel with good services , the rooms are spacy , and the price is competitive .

badi tube3 years ago on

Google

2/5

Compared to the price is not well needs a lot of repairs some of staff not nice prefer eat outside good

Agha Abdou3 years ago on

Google

1/5

not recommanded, they canceled my booking, i arrived at midnight then i found the hotel already full.

Nikitas Gkikopoulos3 years ago on

Google

1/5

Breakfast was a joke, no toilet papers every morning, noisy

Rashif Al-Mahmood4 years ago on

Google

1/5

Poor service. Dirty room. Bad location. Do not recommend

Keanon5 years ago on

Google

4/5

Very comfortable, nicely traditional, great place for short break

Claudiu V. Sabau5 years ago on

Google

3/5

Clean but my room have problems with the shower. Should be done improvements.

Double Dutch3 years ago on

Google

3/5

Not the room what we saw on the website , the hotel not so bad

Amine Elmouatacim (Amino)3 years ago on

Google

4/5

Good service , clean place need to work on customer service

Hajar Fadlaoui3 years ago on

Google

1/5

The stuff are not nice at all,you feel like there is no one to talk to

Sarah2 years ago on

Google

1/5

Stuff very rude , especially those at the reception !

Yassine Moussaif4 years ago on

Google

3/5

I took à deal from internet fair qualité vs. Price

Andrés González Estrada4 years ago on

Google

3/5

Food could be better with little effort.

Moonsieur Hamza5 years ago on

Google

1/5

Very bad hotel with bad services

mother nature2 years ago on

Google

5/5

Nice and clean and everything

Stefan Vasilcin3 years ago on

Google

5/5

Nice people, beautiful country

Abdel-ilah Bennis4 years ago on

Google

1/5

What you see online is NOT what you get.

mgs killer4 years ago on

Google

3/5

Very bad breakfast

youness njd4 years ago on

Google

3/5

Per solo 3 stelli

ben Otho4 years ago on

Google

2/5

Bad staff

Khaled Gadallaha year ago on

Google

5/5

Wonderful

Trip typeVacation · Family

Rooms5.0

Service5.0

Location5.0

Response from the ownera year ago

(Translated by Google) We are happy that you enjoyed your stay with us and it is a pleasure to hear that you have found the service of our teams "at the top".

(Original)

Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et c'est un plaisir d'apprendre que vous avez trouvé le service de nos équipes "au top".

dinaoui mouhcina year ago on

Google

4/5

Great service

Response from the ownera year ago

(Translated by Google) We are very touched that you took the time to post your opinion following your stay at Imperial Plaza & SPA.

We are delighted that you have taken advantage of our offered services as well as our good service

(Original)

Nous sommes très touchés que vous ayez pris le temps de poster votre avis suite à votre séjour au Imperial Plaza & SPA.

Nous sommes ravis que vous ayez profité de nos services proposés ainsi que de notre bon service

Souma Bardoud3 years ago on

Google

5/5

Inpecable

조재열5 years ago on

Google

3/5

So so

ELARBI BOUAITI3 years ago on

Google

5/5

Good

Brams R3 years ago on

Google

3/5

Correct

Motabbir Hussain4 years ago on

Google

5/5

Great

Akram KHIR4 years ago on

Google

3/5

Correct

Hamza Damiri (7DHamza)4 years ago on

Google

1/5

Disasters

Mustafa Khalfi3 years ago on

Google

5/5

Nice place 👌.

Gias Salim Uddin5 years ago on

Google

1/5

Terrible...!

Professional driving3 years ago on

Google

3/5

Nice place

tebbaai mohamed rida4 years ago on

Google

4/5

Good place

X3mfo5 years ago on

Google

1/5

Rubbish Hotel

Lucia Cuesta Garcia3 weeks ago on

Google

5/5

(Translated by Google) An unforgettable experience thanks to the hotel staff, since we entered the door they welcomed us with a smile and giving us all the possible facilities. …

(Translated by Google) An unforgettable experience thanks to the hotel staff, since we entered the door they welcomed us with a smile and giving us all the possible facilities.
The rooms had a huge bed and on the roof there is a wonderful terrace, as well as very good daily cleaning.
We will definitely return to this hotel as they have treated us great and they are all wonderful people with whom it is a pleasure to talk and be with.
(Original)
Una experiencia inolvidable gracias al personal del hotel, desde que entramos por la puerta nos recibieron con una sonrisa y dándonos todas las facilidades posibles.
Las habitaciones tenían una cama inmensa y en la azotea hay una terraza maravillosa, además de muy buena limpieza diaria.
Sin duda volveremos a este hotel ya que nos han tratado genial y son todos gente maravillosa con la que da gusto hablar y estar con ellos.

Trip typeVacation · Couple

Rooms5.0

Service5.0

Location5.0

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Anna Maria Mounassir4 months ago on

Google

4/5

(Translated by Google) The hotel is very nice. The staff is very nice and helpful. There is a swimming pool on the terrace which is really nice and there is also a part for children. The hotel is very clean. There are many halls and the waiting room has a very nice Arabic style.
(Original)
L'hotel è molto bello. Il personale è molto gentile e disponibile. C'è una piscina in terrazza veramente carina e c'è anche una parte per i bimbi. L'hotel è molto pulito. Ci sono molte sale e la sala d'attesa ha uno stile arabo molto carino.

Rooms4.0

Service5.0

Location5.0

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S Maüsa month ago on

Google

1/5

(Translated by Google) Terrible! Dirty, no services, torn towels, ceiling falling, filthy balcony, doors to the terrace that don't close, basic breakfast - today we waited 1h for tea, the coffee machine didn't work.. Suite with broken jacuzzi. Does not match the photos. Very degraded and the dust must be even before the pandemic.... They impose tours and activities in which the description is nothing like reality...
(Original)
Péssimo! Sujo, sem serviços, toalhas rasgadas, tecto a cair, varanda imunda, portas para o terraço que não fecham, peq almoço básico - hoje esperámos 1h pelo chá, a máquina do café não funcionava.. Suite com jacuzzi avariado. Não corresponde às fotos. Muito degradado e o pó deve ser ainda anterior à pandemia.... Impingem tours e actividades em que a descrição em nada se parece com a realidade...

Trip typeFamily

Rooms1.0

Service1.0

Location2.0

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Diego Zognoa week ago on

Google

2/5

(Translated by Google) Dirty rooms with hair found in the bed. Pillow cases and stained towels. TV not working and broken remote control. The only positive note is the swimming pool on the terrace
(Original)
Camere sporche con capelli trovati nel letto. Federe dei cuscini e asciugamani macchiati. TV non funzionante e telecomando rotto. Unica nota positiva la piscina sulla terrazza

Trip typeBusiness · Solo

Rooms1.0

Service1.0

Location3.0

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La Gourmande So2 months ago on

Google

3/5

(Translated by Google) Mixed review!
We stayed in this hotel for 3 nights and unfortunately the hotel is not at all to the taste of 4 stars. …

(Translated by Google) Mixed review!
We stayed in this hotel for 3 nights and unfortunately the hotel is not at all to the taste of 4 stars.
We had no choice but to take this one with the summer period because none were available.
The swimming pool is really shabby, the deckchairs much too old.
Big problem with breakfast no choice, lack of food from 9:30 a.m. and especially no air conditioning in the room...
The location is pretty good.
Not too far from place by taxi.
The price of the room is correct.
(Original)
Avis mitigé !
Nous avons séjourné dans cette hôtel pour 3 nuits et malheureusement l'hôtel n'est pas du tout au goût de 4 étoiles.
Nous n'avons pas eu le choix de prendre celui-ci avec la période estivales car plus aucun de disponible.
La piscine est vraiment défraîchi, les transat beaucoup trop vieux.
Gros problème avec le petit déjeuner pas de choix, manque bcp d'aliments dès 9h30 et surtout pas de climatisation dans la pièce...
L'emplacement est plutôt pas mal.
Pas très loin de place en taxi.
Le prix de la chambre est correct.

Trip typeVacation

Rooms3.0

Service2.0

Location3.0

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Fadwa Joud2 weeks ago on

Google

5/5

(Translated by Google) The reception and breakfast was wonderful.... for the spa, it is heaven on earth. The service is first class. We especially thank the spa girls for their valuable efforts and the constant smile that gives the spa a wonderful atmosphere...
(Original)
الاستقبال والفطور كان رائع ....بالنسبة للمنتجع الصحي هو الجنة على الارض .والخدمة درجة اولى نشكر بالخصوص بنات spa على مجهوداتهم القيمة والابتسامة الدائمة التي تطفي على المنتجع الصحي جو رائع...

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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Miguel Ángel Castellano2 weeks ago on

Google

2/5

(Translated by Google) A handicap accessible room was booked and the bathroom was not accessible, also the elevator was small for an electric wheelchair. As for the cleanliness of the room, bad. The sheets were full of stains, hair and the bathroom full of hair. Hotel employees quite helpful and friendly. The poor location of the hotel, it is quite far from the Medina, specifically, a 4.5 km walk. I do not recommend it as a hotel prepared to accommodate people with reduced mobility.
(Original)
Se reservó una habitación adaptada para minusvalidos y el baño no era accesible, además, el ascensor era pequeño para una silla de ruedas eléctrica. En cuanto a la limpieza de la habitación, mal. Las sábanas estaban llenas de manchas, pelo y el baño lleno de pelo. Los empleados del hotel bastante serviciales y amables. La ubicación del hotel mala, está bastante retirado de la Medina, en concreto, a 4,5 km andando. No lo recomiendo como hotel preparado para alojar personas con movilidad reducida.

Trip typeVacation · Family

Rooms2.0

Service3.0

Location1.0

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Nordine Gargat2 months ago on

Google

2/5

(Translated by Google) Currently in the hotel my stay ends Saturday August 13 a lot of things to review
The cleaning ladies are overwhelmed the sheets the pillows to throw because they …

(Translated by Google) Currently in the hotel my stay ends Saturday August 13 a lot of things to review
The cleaning ladies are overwhelmed the sheets the pillows to throw because they wash them always full of yellow ears breakfast to review little much better to do for a 4 star. At the reception I ask for towels he tells me to go find the cleaning ladies to believe that I am here to look for what you are using for koi dude.
(Original)
Actuellement dans l hôtel mon séjour ce termine samedi 13 août beaucoup de chose à revoir
Les dames de ménage sont débordé les draps les oreillers à jeté car ils ont beaux les laver toujours pleins d oreoles jaunâtres petit déjeuner à revoir peu beaucoup mieux faire pour un 4 étoiles. A l accueil je demande des serviettes il me dit d aller trouver les dames de ménage à croire que je suis ici pour chercher tu sers a koi mec.

Trip typeVacation · Solo

Rooms2.0

Service1.0

Location2.0

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Nadejda Blosenco3 weeks ago on

Google

3/5

(Translated by Google) The staff is kind, everything is ok, but in no case can you say that it is a 4-star hotel, possibly 2, with great difficulty.
I had breakfast, the food was tasty, but the plates were messy). In no case do I recommend the SPA in the hotel, money down the drain: hammam without steam, very fast massage, but face and hair care = zero. So better keep your money in your pocket.
(Original)
Personalul este amabil, tot ok, doar ca nici într-un caz nu poti spune ca e un hotel de 4 stele, posibil 2, cu mare greu.
Am luat micul dejun, mâncarea gustoasa, dar farfuriile jimbate). Nici într-un caz nu recomand SPA din hotel, bani în vant: hamam fără aburi, masaj foarte rapid, dar îngrijire de fata și de par = zero. Deci mai bine țineți-vă banii în buzunar.

Rooms3.0

Service5.0

Location4.0

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sandra martineza month ago on

Google

1/5

(Translated by Google) To start, we asked for a room with a king bed (for which we paid more) and were put in a room with two small beds.
The next thing we find upon entering the room is poor hygiene and cleanliness; floor, furniture, bathroom... full of dirt and dust. The toilet was literally black as if it had never been cleaned!
The sheets of the bed, like the rest, left much to be desired, if they do not have the detail of putting totally “cared for” sheets that at least do not put them white since everything can be seen. The super uncomfortable pillow too. At the reception, one of the charming girls, the other, in addition to speaking with total arrogance, did not even look at your face when having a conversation. Luckily we only hired one night.
Also note that we do not understand how, being a hotel located in Marrakech, we spoke to them in Arabic and they answered in French (a language that we already told them that we neither spoke nor understood, which they did not care because they continued to speak French). Like Spanish, which they were not supposed to speak or understand at the time of making the complaint and later, by magic, they did speak and understand... of course at the time of complaining they were not interested in understanding or speaking Spanish. .
Anyway... bad experience in general, luckily we only hired one night!
(Original)
Para comenzar, pedimos una habitación con cama de matrimonio extra grande (por la cual pagamos más) y nos pusieron en una habitación con dos camas pequeñas.
Lo siguiente que nos encontramos al entrar a la habitación es la mala higiene y limpieza; suelo, muebles, baño.. lleno de suciedad y polvo. El inodoro estaba literalmente negro como si no lo hubieran limpiado nunca!
Las sábanas de la cama al igual que el resto dejaban mucho que desear, si no tienen el detalle de poner sábanas totalmente “cuidadas” que al menos no las pongan blancas ya que se ve todo. La almohada súper incómoda también. En la recepción una de las chicas encantadora, la otra además de hablar con total prepotencia no te miraba ni a la cara al mantener una conversación. Menos mal que sólo contratamos una noche.
También anotar que no entendemos como al ser un hotel situado en Marrakech, les hablábamos en árabe y contestaban en francés (idioma que ya les dijimos que ni hablábamos ni entendíamos, lo cual les daba igual porque seguían hablando francés). Al igual que el español, que se supone que no hablaban ni entendían en el momento de poner la queja y más tarde por arte de magia, sí que hablaban y entendían.. por supuesto que al momento de quejarnos no les interesaba entender ni hablar español.
En fin.. mala experiencia en general, menos mal que sólo contratamos una noche!

Trip typeVacation

Rooms1.0

Service1.0

Location5.0

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H P3 months ago on

Google

1/5

(Translated by Google) To flee ! It is absolutely not a 4 star hotel as mentioned on Booking, there is none. Too far from the center, neighborhood that sucks, room with hair in the bed, crusts on the pillows, the towels smell bad, the furniture is in poor condition, the condition of the balcony is deplorable, the sheets are dirty, the toilet paper don't talk about it and the swimming pool is TINY and very dirty as well as the deckchairs and beds around it. Only the staff is very nice and welcoming, they inform you and are available all the time if needed, but that's the only positive point. Luckily we didn't have breakfast and luckily because everyone in the hotel said it was infamous. Do not waste your money here, in addition impossible to cancel the reservation on Booking, an additional 100 euros per person is required… never again.
(Original)
A fuir ! Ce n’est absolument pas un hôtel 4 étoiles comme mentionné sur Booking, il en a aucune. Trop loin du centre, quartier qui craint, chambre salle avec des cheveux dans le lit, des croutes sur les oreillers, les serviettes de toilettes sentant mauvais, le mobilier est dans un mauvais état, l’état du balcon est déplorable, les draps sont sales, le papier toilettes n’en parlons pas et la piscine est MINUSCULE et très sale ainsi que les transats et lits autour. Seul le personnel est très gentil et accueillant, ils vous renseignent et sont à disposition tout le temps si besoin, mais c’est le seul points positif. Par chance nous n’avons pas pris le petit déjeuné et heureusement car toutes les personnes de l’hôtel ont dit qu’il était infâme. Ne perdez pas votre argent ici, en plus impossible d’annuler la réservation sur Booking, un supplément de 100 euros par personne est exigé… plus jamais.

Trip typeVacation

Rooms1.0

Service2.0

Location1.0

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Mmzer4 months ago on

Google

1/5

(Translated by Google) The worst hotel there is. the service is pitiful. I ask for a change of room very politely and with a smile because the balcony was shared with a perpendicular room and the separation... there wasn't really any, so he could see everything. The receptionist asks me to close the curtains and starts to moan knowing that I have been very polite. Staff need to clean up ASAP.
(Original)
Le pire hôtel qui existe. le service est pitoyable. Je demande un changement de chambre très poliment et souriant parce que le balcon était partagé avec une chambre perpendiculaire et la séparation ...y'en avait pas vraiment, donc il pouvait tout voir. Le receptionist me demande fermer les rideaux et commence à raler sachant que j'ai été très poli. il faut faire un nettoyage du personnel au plus vite

Trip typeBusiness

Rooms2.0

Service1.0

Location2.0

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Nihal Rhozlanea month ago on

Google

1/5

(Translated by Google) Starting with the breakfast, which is horrible, the coffee literally comes out of water, the tea is fatal, they put water for you but it is from the tap with all the people who come from other countries and the gut problems that it can give you, very little variety with very little cleaning , the hotel in general, cleaning is conspicuous by its absence and they try to ask you to tip for absolutely everything in the pool
The part of children to adults can perfectly happen and drown. Very bad in general, all thank God that we only paid for two days and then we went to another
(Original)
Empezando por el desayuno que es horrible el café sale agua literalmente, el té fatal hecho, te ponen agua pero es del grifo con toda gente que va de otros países y los problemas de tripa que te puede dar, muy poco variado con muy poca limpieza, el hotel en general la limpieza brilla por su ausencia y te intentan pedir propina por absolutamente todo la piscina
La parte de los niños a los adultos pueden pasar perfectamente y ahogarse. Muy mal en general todo gracias a Dios que solo pagamos dos dias y luego nos fuimos a otro

Trip typeFamily

Rooms1.0

Service2.0

Location1.0

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Julie Romain4 months ago on

Google

1/5

(Translated by Google) The reception was also badly surprised to have to pay between 20 and 30 euros more for taxes... I am still waiting for the detailed invoice. …

(Translated by Google) The reception was also badly surprised to have to pay between 20 and 30 euros more for taxes... I am still waiting for the detailed invoice.
Ants +++ in the room and in the bed.
TV not working
No towels when I arrived
A/C leaking on the balcony
Breakfast with not fresh products in short it does not even deserve a star. Total disappointment
Very poor value for money!!!!
Advice go to a riad a thousand times better
(Original)
L'accueil a été mauvais surprise également de devoir payer entre 20 et 30 euros de plus pour des taxes... J'attend toujours la facture détaillée.
Fourmis +++ dans la chambre et dans le lit.
Télé ne fonctionne pas
Pas de serviettes à mon arrivée
Clim qui fuit sur le balcon
Petit déjeuner avec des produits pas frais bref ça ne mérite même pas une étoile. Déception totale
Rapport qualité prix très mauvaise!!!!
Conseil allez dans un riad mille fois mieux

Trip typeVacation · Solo

Rooms1.0

Service1.0

Location2.0

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Nix Clra month ago on

Google

5/5

(Translated by Google) Came with a friend, we would first like to thank Amal, for her superb welcome!
We highly recommend the hotel: quality, price, location, customer care and close …

(Translated by Google) Came with a friend, we would first like to thank Amal, for her superb welcome!
We highly recommend the hotel: quality, price, location, customer care and close relationship with employees.
The essential place of the site is above all the swimming pool, located on the top floor with a view of the whole city.
Then, the location of the hotel is ideally located near all the interesting activities of Marrakesh (Jardin de Majorelle, Place Jemaa El-Fnaa, Medina etc.).
Close to and at the same time intelligently remote from the urban hustle and bustle, you can rest there peacefully.
Always in a good mood, the service is top notch, we felt a united group that does everything to satisfy its customers. Well done 👍🏽
Finally, we would like to thank all the teams, the head receptionist, the guards and the taxi men in front of the hotel!
Good luck ;) We will be back next year ⭐⭐⭐⭐🔥🙏🏽😁😁☀️☀️
(Original)
Venu avec un ami, nous tenons tout d'abord à remercier Amal, pour son superbe acceuil !
Nous recommandons vivement l'hôtel : qualité, prix, emplacement, suivi clientèle et rapport de proximité avec les employés.
Le lieu incontournable du site est avant tout la piscine, situé au dernier étage avec une vue sur toute la ville.
Ensuite, l'emplacement de l'hôtel est idéalement situé à proximité de toutes les activités intéressantes de Marrakesh (Jardin de Majorelle, Place Jemaa El-Fnaa, Médina etc.).
Proche et à la fois intelligemment reculé de l'agitation urbaine, vous pourrez vous y reposer avec quiétude.
Toujours de bonne humeur, le service est au top, nous avons ressenti un groupe uni et, qui fait tout pour satisfaire ses clients. Bravo 👍🏽
Enfin, nous remercions l'ensemble des équipes, le chef réceptionniste, les gardes et les taxi man devant l'hôtel !
Bonne continuation ;) Nous reviendrons l'année prochaine ⭐⭐⭐⭐🔥🙏🏽😁😁☀️☀️

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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Farah Rhessal3 weeks ago on

Google

2/5

(Translated by Google) Great hotel with potential.
But a pity that time leaves its mark. It should be maintained more. …

(Translated by Google) Great hotel with potential.
But a pity that time leaves its mark. It should be maintained more.
(Original)
Hôtel très bien situé avec du potentiel.
Mais dommage que le temps y laisse des traces. Il faudrait l'entretenir davantage.

Rooms2.0

Service3.0

Location5.0

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FAFA HF3 months ago on

Google

5/5

(Translated by Google) We have just stayed for 1 week booking 2 rooms. Excellent stay, the breakfast service very good, the cleanliness side nothing to say excellent, the Spa 🥰 thank you to both of you especially Khadija Shokran 🙏🏼, all the staff great thank you again for the welcome and hope to come back soon...
(Original)
Nous venons de séjourner pendant 1 semaine réservation de 2 chambres. Excellent séjour, le service petit-déjeuner très bien, le côté propreté rien à dire excellent, le Spa 🥰 merci à toutes les deux surtout Khadija Shokran 🙏🏼, tout le personnel super merci encore pour l'accueil et espère revenir prochainement...

Trip typeVacation · Family

Rooms5.0

Service5.0

Location4.0

Response from the owner3 months ago

(Translated by Google) Dear Client,

We are very touched that you have taken the time to post your opinion following your stay at the Imperial Plaza & SPA.

We are delighted that you have taken advantage of our services. offered as well as our SPA.

Know that your compliments regarding the quality of service have been shared with all of our teams.

Looking forward to welcoming you soon, please accept our sincere greetings.

(Original)

Chère Cliente,

Nous sommes très touchés que vous ayez pris le temps de poster votre avis suite à votre séjour au Imperial Plaza & SPA.

Nous sommes ravis que vous ayez profité de nos services. proposés ainsi que de notre SPA.

Sachez que vos compliments concernant la qualité de service ont été partagés avec l'ensemble de nos équipes.

Dans l'attente de vous recevoir prochainement, nous vous prions d'accepter nos sincères salutations.

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Fati Nait3 months ago on

Google

5/5

(Translated by Google) It is my 3 years that I come back to this hotel my children are fans of the swimming pool on the roof.
Always a very good welcome, top staff, spacious room with 2 double beds + 1 single bed for 4 people bathroom with towels change every day and in quantity.
I really don't understand the other negative reviews!!
Among all the other hotels I have done in Marrakech, it is by far one of the best 👍👍
Restoration nothing to complain about, breakfast without buffet form with choice and dinner served at the table with special request for children of adapted menus (pizza, spaghetti...) Really I appreciated and we vs bring the dessert to the edge of the swimming pool.
Just one small thing to improve is the air conditioning in the dining room, because there is no air conditioning or fan and it is really unpleasant to eat tt while sweating.
(Original)
C est ma 3 années que je reviens ds cette hôtel mes enfants sont fans de la piscine sur le toit.
Touj un très bon accueil ,personnel aux top , chambre spacieuse avc 2 lit doubles + 1 lit simple pour 4 personnes salle de bain avc serviettes changer tt les jours et en quantité.
Vraiment je comprends pas les autres avis négatif !!
Parmi tt les autre hôtel que j ai fait sur Marrakech ,c est loin un des meilleurs 👍👍
Restauration rien a redire ,pet dej ss forme de buffet avc du choix et dîner servi à table avc demande spéciale pour les enfants de menus adapté (pizza, spaghettis...) Vraiment j ai apprécié et on vs apporter le dessert au bord de la piscine.
Juste une petite chose a améliorer ,c est la clim dans la salle de restauration ,car pas de clim ni ventilateur et vraiment c est désagréable de manger tt en transpirant.

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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abdo face2 months ago on

Google

5/5

(Translated by Google) It was an unforgettable experience thank you very much🙏, it was my first time in the imperial square and I felt like a second family, I thank the reception for the warm welcome, and the cleaning lady (I forget her name but I could not forget his availability and his kindness).
(Original)
Ce fut une expérience inoubliable merci beaucoup🙏, c’était ma première fois sur la place impériale et je me sentais avec une deuxième famille, je remercie la réception pour l’accueil chaleureux, et la femme de ménage (j’oublie son nom mais je ne pouvais pas oublier sa disponibilité et sa gentillesse).

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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Adam Boutaalla4 months ago on

Google

1/5

(Translated by Google) This hotel is just awful. Nothing edible for breakfast. Run away run away I regret going to this hotel. The view overlooks a deserted street and a very very very old hotel. The worst is the restaurant. How can you drink from glasses full of other people's crumbs and leftovers. I'm not even talking about the water served which is bitter and unpleasant. Bad staff no smile or kindness. For the slightest request you have to wait half an hour for someone to pay attention to you. I do not recommend this hotel
(Original)
Cet hotel est juste horrible. Rien de mangeable au ptit dejeuner. Fuyez fuyez fuyez je regrette être allé à cet hotel. La vue donne sur une rue deserte et un hotel tres tres tres ancien. Le pire reste le restaurant. Comment pouvez vous boire dans des verres pleins de miettes et de restes d'autres gens. Je ne parle même pas de l'eau servie qui est amère et désagréable. Personnel nul pas de sourire ou de gentillesse. Pour la.moindre demande il faut attendre un demi heure pour que quelqu un vous prête attention. Je déconseille cet hotel

Trip typeFriends

Rooms2.0

Service1.0

Location3.0

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Burger Chef Assa Bv3 weeks ago on

Google

1/5

(Translated by Google) Never again, what a dirty hotel and unfriendly staff. Never experienced this it's not even worth 1 star …

(Translated by Google) Never again, what a dirty hotel and unfriendly staff. Never experienced this it's not even worth 1 star
(Original)
Dit nooit meer , wat een vies hotel en onvriendelijk personeel. Heb dit nooit meegemaakt het is niet eens 1 ster waard

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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norman nejjay3 weeks ago on

Google

1/5

(Translated by Google) Frankly the worst hotel of my life only the swimming pool is worthy of a 4 star otherwise nothing works the fridge the shower is in a deplorable state the hygiene remains to be desired even if the cleaning ladies do what they can the restoration is really not terrible to say nothing else here is 1 advice do not come you will be very disappointed
(Original)
Franchement le pire hôtel de ma vie seul la piscine est digne d un 4 étoile sinon rien ne fonctionne le frigo la douche es dans 1 état déplorable l hygiène reste à désiré même si les dames de ménages font se quel peuvent la restauration est vraiment pas terrible pour pas dire autre chose voilà 1 conseil ne venez pas vous serais très déçu

Rooms1.0

Service1.0

Location1.0

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Sans Commentaire2 months ago on

Google

3/5

(Translated by Google) The hotel needs a maintenance to change a lot of things, in particular, torn towels, air conditioning gives off a bad smell, hand shower... …

(Translated by Google) The hotel needs a maintenance to change a lot of things, in particular, torn towels, air conditioning gives off a bad smell, hand shower...
Less varied breakfast, to be reviewed...
Otherwise, the staff, cleaning lady and security guards are up to par, they do with the means on board, thanks to them we did not cancel the stay or anticipate our departure.
I also add the benevolence of Issam, lifeguard; and the professionalism of the SPA girls..
Strategic and quiet location 👌
(Original)
L'hôtel a besoin d'un entretien pour changer pas mal de chose, notamment, serviettes déchirées, climatisation dégage une mauvaise odeur, douchette...
Petit déj moins varié, à revoir...
Sinon, le personnel, femme de ménage et agents de sécurité sont à la hauteur, ils font avec les moyens de bord, grâce à eux nous n'avons pas annulé le séjour ni anticipé notre départ.
Je rajoute aussi la bienveillance de Issam, maître nageur; et le professionnalisme des filles de SPA..
Emplacement stratégique et calme 👌

Trip typeVacation · Couple

Rooms3.0

Service3.0

Location5.0

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Umaira month ago on

Google

1/5

(Translated by Google) I do not recommend this hotel to anyone because on the booking page it says that it is 4 stars and in truth it does not even seem like 2 stars in the room there are no flip-flops there was no telephone and the bathroom in the room smelled bad and if we talk about the towels only They leave you 2 towels and we had a large room with 2 large double beds and I know from the reception they are not nice they are only nice so that you give them money if you do not give them anything they look at you With a face in short I will not set foot in this hotel again and I do not recommend to anybody
(Original)
No recomiendo a nadie este hotel por qué en la página booking sale que es 4 estrellas y en verdad no parece ni de 2 estrellas en la habitación no hay chanclas no había teléfono y el baño de la habitación olía mal y si hablamos de las toallas solo te dejan 2 toallas y nosotros teníamos habitación grande de 2 doble camas grandes y lo se de la recepción no son majos solo son majos para que le des dinero si no le des nada te miran Con una cara en fin no vuelvo a pisar este hotel y no lo recomiendo a nadie

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Mona NAIFERa week ago on

Google

1/5

(Translated by Google) room too average but quiet, beds not comfortable, room well lit, broken dishes 😡, and the toilets are good. …

(Translated by Google) room too average but quiet, beds not comfortable, room well lit, broken dishes 😡, and the toilets are good.
(Original)
chambre trop moyenne mais calme ,lits pas confortable ,chambre assez éclairé, vaisselle cassée 😡 , et les toilettes sont bien.

Trip typeVacation

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hicham kettaraa month ago on

Google

3/5

(Translated by Google) good hotel at the level of calm and romantic, the service is average the unbalanced value for money and the staff is ambitious and smiling …

(Translated by Google) good hotel at the level of calm and romantic, the service is average the unbalanced value for money and the staff is ambitious and smiling
(Original)
bon hotel au niveau de calme et romantique, le service est moyen le rapport qualité prix non équilibrée et les personnel est ambitieux et souriant

Trip typeVacation · Solo

Rooms3.0

Service2.0

Location5.0

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MOHAMED OUFQIR6 days ago on

Google

1/5

(Translated by Google) A bad experience!
Rude reception, too small room, bad and old TV, bad value for money! …

(Translated by Google) A bad experience!
Rude reception, too small room, bad and old TV, bad value for money!
(Original)
Une mauvaise expérience!
Réception impoli, chambre trop petite , mauvaise et ancienne TV, mauvais rapport qualité prix!

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Adil Fouad3 weeks ago on

Google

1/5

(Translated by Google) The hotel does not even dare to respond to the opinions of its customers.
It shows the letting go and the I don't care about this hotel. …

(Translated by Google) The hotel does not even dare to respond to the opinions of its customers.
It shows the letting go and the I don't care about this hotel.
(Original)
L'hôtel n'ose même pas répondre aux avis de ses clients.
Ça montre le laisser aller et le je m'en foutisme de cet hôtel.

Trip typeSolo

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fhatoutparis5 months ago on

Google

1/5

(Translated by Google) Too bad we can't put a negative note, avoid this place, you will be treated better and the service will be better in a campsite. Thieves and in bad faith, yes I use the term thief and I assume the value of the word, and there is no point in answering me diplomatically because you are not fooling anyone, you have my number we can settle this verbally if you have the courage to assume your responsibilities.
I won't go into the details because it might destroy your reputation even more than the reviews below do.
Cordially
(Original)
Dommage que nous puissions pas mettre de note négative, fuiez cet endroit , vous serez mieux traité et le service sera meilleur dans un camping.Voleurs et de mauvaise foi, oui j'utilise le terme voleur et j'en assume la valeur du mot, et rien ne sert de me répondre de manière diplomatique car vous ne dupez personne, vous avez mon numéro nous pouvons régler ça de vive voix si vous avez le courage d'assumer vos responsabilités.
Je ne rentre pas dans les détails car ça risque de détruire votre réputation encore plus que les avis ci dessous le font.
Cordialement

Trip typeSolo

Rooms1.0

Service1.0

Location2.0

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Hamza Laarifi6 months ago on

Google

3/5

(Translated by Google) Like all hotels it has good and bad points of view, the rooms are of low quality, the breakfast very good, as regards the services are scarce and the swimming pool above the hotel is a beautiful pity that at night they do not leave free access , after all, for how the hotel is, the prices are exaggerated ..
(Original)
Come tutti gli hotel ha dei punti di vista buoni e brutti, le camere sono di bassa qualità, la colazione buonissima, per quanto riguarda i servizi sono scarsi e la piscina sopra l'hotel e bellissima peccato che di notte non lasciano l'accesso libero, tutto sommato per com'è l'hôtel i prezzi sono esagerati..

Trip typeVacation · Friends

Rooms1.0

Service2.0

Location2.0

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KARIM MOKHTARI5 months ago on

Google

1/5

(Translated by Google) Not at all a 4 star it needs a good renovation. deplorable breakfast nothing edible. No value for money …

(Translated by Google) Not at all a 4 star it needs a good renovation. deplorable breakfast nothing edible. No value for money
(Original)
Pas du tt un 4 étoiles il lui faut un bon coup de rénovation. petit déjeuner déplorable rien de mangeable. Aucun rapport qualité prix

Trip typeVacation · Family

Rooms1.0

Service1.0

Location2.0

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Mixanne F4 months ago on

Google

4/5

(Translated by Google) We stayed there for 5 days and we were very well received.
The rooms are very clean and the cleaning ladies come every day to clean the …

(Translated by Google) We stayed there for 5 days and we were very well received.
The rooms are very clean and the cleaning ladies come every day to clean the room and she is very nice like all the staff who are very caring and attentive to any problem
The rooftop pool is great with a lifeguard, there is a side in the pool for small toddlers
There are shops and a nice little restaurant nearby and the hotel is monitored 24 hours a day by very kind security personnel.
(Original)
Nous y avons logé durant 5 jours et nous avons été très bien accueilli
Les chambres sont très propre et les femmes de ménage passe tout les jours fair la chambre et elle son très genti comme l ensemble du personnels qui est au petit soin et à l écoute de tout problème
La piscine sur le toit est top avec un surveillant , il y a un côté dans la piscine pour les petit enfants en bas âge
Il y a des commerces et de chouette petit resto à proximité et l hôtel est surveillé 24h sur 24h par un personnels de sécurité très genti

Trip typeVacation · Couple

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Nadia Babani3 months ago on

Google

5/5

(Translated by Google) I loved the service and the staff, they were all friendly and smiling. The suite was clean nothing to say. Honestly, I had a great time there. …

(Translated by Google) I loved the service and the staff, they were all friendly and smiling. The suite was clean nothing to say. Honestly, I had a great time there.
(Original)
J'ai adoré le service et le personnel, ils étaient tous aimables et souriants. La suite était propre rien à dire. Franchement j'y ai passé un bon moment.

Rooms5.0

Service5.0

Location5.0

Response from the owner3 months ago

(Translated by Google) Dear Miss Nadia

Thank you for your complimentary comment.

We are happy that you enjoyed your stay with us and it is a pleasure to learn that you found the service of our teams "at the top".

We hope to have the pleasure of welcoming you back to Imperial plaza & SPA.

Cordially.

(Original)

Cher Mlle Nadia

Merci pour votre commentaire élogieux.

Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et c'est un plaisir d'apprendre que vous avez trouvé le service de nos équipes "au top".

Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de Imperial plaza & SPA

Cordialement.

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Rime Touhami2 months ago on

Google

2/5

(Translated by Google) Currently staying in the hotel, I took it for 2 nights, being in the summer most of the beautiful hotels had no availability so I took the one that “went the best”: …

(Translated by Google) Currently staying in the hotel, I took it for 2 nights, being in the summer most of the beautiful hotels had no availability so I took the one that “went the best”:
Already :
- very little choice for breakfast
- when we arrived in the room there were no towels and the TV was not working.
-the flush makes a lot of noise…
- there are only 2 elevators so most of the time in this period we wait 5 minutes before having one available
- the reception..
Finally all I find that for a 4 star hotel it is not worth it
Although the location is ideal, but for that, take the hotels nearby which are better according to the reviews.
(Original)
Actuellement en séjour dans l’hôtel, je l’ai pris pour 2 nuits , étant en période estivale la plupart des beaux hôtels n’avait pas de disponibilité donc j’ai pris celui qui “passait le mieux”:
Deja :
- très peu de choix pour le petit déjeuner
- quand nous somme arrivé dans la chambre il n’y avait pas de serviettes et la TV ne marchait pas.
-la chasse d’eau fait bcp de bruit…
- il y’a que 2 ascenseur donc la plupart du temps en cette période on attends 5 minutes avant d’en avoir un de dispo
- la reception..
Enfin le tout je trouve que pour un hôtel 4 étoiles ca ne les vaut pas
Bien que la localisation est idéal mais pour ça autant prendre les hôtels à proximité qui sont meilleurs d’après les avis

Trip typeVacation

Rooms3.0

Service1.0

Location4.0

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Amine Channel3 months ago on

Google

5/5

(Translated by Google) Staff are very helpful the only negative thing I noticed is that assinsseur crashes during use …

(Translated by Google) Staff are very helpful the only negative thing I noticed is that assinsseur crashes during use
(Original)
Personnels sont très serviable la seul chose négative que j'ai remarqué c que assinsseur se bloque pendant l'utilisation

Trip typeVacation · Friends

Rooms4.0

Service5.0

Location4.0

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Juan ESCALERA ROMERO2 weeks ago on

Google

1/5

(Translated by Google) I requested an adapted room.
They gave me a dirty and unadapted one. …

(Translated by Google) I requested an adapted room.
They gave me a dirty and unadapted one.
(Original)
Pedí una habitación adaptada.
Me dieron una sucia y sin adaptar.

Trip typeVacation · Family

Rooms1.0

Service1.0

Location1.0

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Sadik Wali2 weeks ago on

Google

5/5

(Translated by Google) Thank you to all the hotel teams
Very good hotels good continuation …

(Translated by Google) Thank you to all the hotel teams
Very good hotels good continuation
(Original)
Merci a tous les equipes d'hotel
Tres bonne hotels bon continuation

Trip typeBusiness

Rooms5.0

Service5.0

Location5.0

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aziz b.2 months ago on

Google

5/5

(Translated by Google) Thank you to all the teams the services: reception, rooms security top good luck …

(Translated by Google) Thank you to all the teams the services: reception, rooms security top good luck
(Original)
Merci a toutes les équipes les services: réception, chambres sécurité top bonne continuation

Rooms5.0

Service5.0

Location5.0

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Meryem Asraouia year ago on

Google

4/5

(Translated by Google) The location of the hotel is very good. Once there the welcome was warm. Amal welcomed us with her beautiful smile and professional contact. The people at the reception were helpful. We had a room with a view of the residence next door which is just beautiful.
We made good use of the swimming pool on the terrace with a beautiful view especially at night.
(Original)
L'emplacement de l'hôtel est très bien. Une fois arrivée l'accueil était chaleureux. Amal nous a bien accueilli par son beau sourire et son contact professionnel. Les personnes à la réception étaient serviables. Nous avions une chambre avec une vue sur la résidence à côté qui est juste magnifique.
Nous avons bien profité de la piscine de la terrasse avec une belle vue surtout la nuit.

Trip typeVacation

Rooms4.0

Service5.0

Location5.0

Response from the ownera year ago

(Translated by Google) hello Miss Meryem

Thank you for choosing Imperial Plaza & Spa for your trip to Marrakech.

We are delighted to hear that you enjoyed your stay thanks, in particular, to our "very attentive staff" and our "very spacious and comfortable rooms".

We hope to have the pleasure of welcoming you again very soon.

Sincerely,

(Original)

bonjour Mlle Meryem

Nous vous remercions d'avoir choisi Imperial Plaza & Spa pour votre voyage à Marrakech.

Nous sommes ravis d'apprendre que vous avez apprécié votre séjour grâce, notamment, à notre "personnel très attentionné" et à nos "chambres très spacieuses et confortables".

Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement

Très Cordialement,

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telliturnam5 months ago on

Google

5/5

(Translated by Google) A big thank you to the whole team for this wonderful stay at the Imperial Hotel in Marrakech and especially to Khaled Jadallah for his welcome and hospitality. …

(Translated by Google) A big thank you to the whole team for this wonderful stay at the Imperial Hotel in Marrakech and especially to Khaled Jadallah for his welcome and hospitality.
I recommend without hesitation
(Original)
Un grand merci à toute l’équipe pour ce séjour magnifique à l’hôtel Impérial à Marrakech et tout particulièrement à Khaled Jadallah pour son accueil et son hospitalité.
Je recommande sans hésitation

Rooms5.0

Service4.0

Location5.0

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ALVARO CUESTA5 months ago on

Google

5/5

(Translated by Google) The treatment was excellent, very varied breakfast, the rooftop pool a plus. …

(Translated by Google) The treatment was excellent, very varied breakfast, the rooftop pool a plus.
(Original)
El trato fue excelente, desayuno muy variado, la piscina en la azotea un plus.

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

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james westa year ago on

Google

5/5

(Translated by Google) The hotel is clean, the rooms spacious and comfortable. The swimming pool on the terrace is pleasant with a very nice view. The staff is very professional, attentive and very smiling, faithful to the tradition of Moroccan hospitality. I had a great stay there and will be back with pleasure.
Mehdi
(Original)
L'hôtel est propre , les chambres spacieuses et confortables. La piscine en terrasse est agréable avec une très belle vue. Le staff est très professionnel, attentionné et très souriant, fidèle à la tradition de l'accueil Marocain. J'y ai passé un excellent séjour et j'y reviendrai avec plaisir.
Mehdi

Trip typeVacation

Rooms4.0

Service5.0

Location4.0

Response from the ownera year ago

(Translated by Google) Dear Customer, Dear Customer,

We are very touched that you took the time to post your opinion following your stay at Imperial Plaza & SPA.

We are delighted that you have taken advantage of our services.

Please note that your compliments regarding the quality of service have been shared with all of our teams.

Looking forward to receiving you soon, we ask you to accept our sincere greetings.

(Original)

Cher client, Chère Cliente,

Nous sommes très touchés que vous ayez pris le temps de poster votre avis suite à votre séjour au Imperial Plaza & SPA.

Nous sommes ravis que vous ayez profité de nos services.

Sachez que vos compliments concernant la qualité de service ont été partagés avec l'ensemble de nos équipes.

Dans l'attente de vous recevoir prochainement, nous vous prions d'accepter nos sincères salutations.

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YOUNESS ERRAOUIa year ago on

Google

5/5

(Translated by Google) An outstanding hotel by all standards..professional communication by those responsible for reservations and reception..awesome rooms and a wonderful swimming pool..Frankly speaking, we are spending an enjoyable time in your hotel for the second time..
As for the level of the catering officials in the hotel, it happened and was relaxed..good treatment and high professionalism..thank you and we will return in a few days if he is in the rest of his life.
(Original)
فندق متميز بكل المقاييس..تواصل مهني من طرف المسؤولين عن الحجز والاستقبال...غرف روعة و مسبح أروع...بكل صراحة نقضي أوقات ممتعة في فندقكم للمرة الثانية..
أما على مستوى مسؤولي الإطعام بالفندق فحدث وارتاح..تعامل طيب ومهنية عالية..شكرا لكم ولنا عودة بعد أيام إن كان في العمر بقية

Response from the ownera year ago

(Translated by Google) Dear customer, MR Youness

Thank you for your complimentary comment.

We are happy that you enjoyed your stay with us and it is a pleasure to learn that you found the service of our teams "at the top". Know that it was a pleasure to share your comments with all of our employees.

We hope to have the pleasure of welcoming you back to Imperial plaza & SPA for new unique moments.

Cordially.

(Original)

Cher client,MR Youness

Merci pour votre commentaire élogieux.

Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et c'est un plaisir d'apprendre que vous avez trouvé le service de nos équipes "au top". Sachez que ce fut une joie de partager vos commentaires avec l'ensemble de nos collaborateurs.

Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de Imperial plaza & SPA pour de nouveaux moments uniques .

Cordialement.

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Ali Laabacha year ago on

Google

1/5

(Translated by Google) On my arrival at midnight already not the right room ... and then room not clean .... the next day no electricity or hot water in the room and let's not talk about the restaurant which serves you not fresh products. and positive points the bed and the fresh orange juice everything else is not worthy of a 4 stars
(Original)
A mon arrivée à minuit déjà pas la bonne chambre...et ensuite chambre pas propre.... le lendemain pas d'électricité ni d'eau chaude dans la chambre et ne parlons pas du restaurant qui vous sert des produits pas frais. et points positifs le lit et le jus d'orange frais tout le reste c'est pas digne d'un 4 étoiles

Trip typeSolo

Rooms1.0

Service1.0

Location1.0

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chaimaa bakhkhou3 weeks ago on

Google

1/5

(Translated by Google) Nothing to do with the photos, it's a minus 4 stars
(Original) …

(Translated by Google) Nothing to do with the photos, it's a minus 4 stars
(Original)
Rien a voir avec les photos, c'est un moins 4 étoiles

Trip typeVacation · Family

Rooms1.0

Service1.0

Location1.0

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Ghalia Rajhya year ago on

Google

4/5

(Translated by Google) Hotel that met my expectations very well. The rooms are spacious and comfortable. The location is very close to gueliz and amenities. The day and night team as well as the PR are super welcoming and attentive ... very pleasant rooftop swimming pool ... Very good stay spent there
(Original)
Hôtel qui a très bien répondu à mes attentes. Les chambres sont spacieuses et confortables. L'emplacement est tout près de gueliz et des commodités . L'équipe de jour et de nuit ainsi que la PR sont super accueillants et à l'écoute ...piscine en rooftop très agréable... Très bon séjour passé là bas

Response from the ownera year ago

(Translated by Google) hello Ghalia

We are delighted that you have taken advantage of our services.

Please note that your compliments regarding the quality of service have been shared with all of our teams.

Looking forward to receiving you soon, we ask you to accept our sincere greetings.

Abdellah

(Original)

bonjour Ghalia

Nous sommes ravis que vous ayez profité de nos services.

Sachez que vos compliments concernant la qualité de service ont été partagés avec l'ensemble de nos équipes.

Dans l'attente de vous recevoir prochainement, nous vous prions d'accepter nos sincères salutations.

Abdellah

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Pedrodancer OFFICIAL8 months ago on

Google

3/5

(Translated by Google) Average hotel. Comfort level is not the best but staff level try to give us the best. Not far from downtown. Very poor breakfast level. …

(Translated by Google) Average hotel. Comfort level is not the best but staff level try to give us the best. Not far from downtown. Very poor breakfast level.
(Original)
Hotel médio. Nível de conforto não é o melhor, mas nível de pessoal tentam nos dar o melhor. Não muito longe do centro. Nível de pequeno almoço muito fraco.

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Rachid Risof3 years ago on

Google

2/5

(Translated by Google) Good location, big room but lack of cleanliness, all along the stay they do not change the sheets or the auricles besides they are the same that left the customer who was before us. Cleaning not worthy of professionals
Rough towels, big bathroom but unbearable odors: lack of cleaning.
Food: Very poor buffet with average quality of what was served.
Pity....
(Original)
Bon emplacement, grande chambre mais manque de propreté, tous le long du séjour ils ne changent ni les draps ni les oreillettes en plus ce sont les mêmes qu'a laissé le client qui était avant nous. Nettoyage pas digne de professionnels
Serviettes rugueuses, salle de bain grande mais odeurs insupportables : manque de nettoyage.
Restauration : buffet très très pauvre avec une qualité moyenne de ce qui a était servie.
Dommage....

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céline haudiqueta year ago on

Google

4/5

(Translated by Google) After a false start to our stay, room not clean and dinner average, the staff was able to listen and take our comments into account, the situation was quickly rectified and we had a superb stay, a huge thank you to Amel the customer manager who was like a benevolent fairy for us.
A small dedication to the simou tours private drivers, Mohammad and Ali, who knew how to take us to great places, do not hesitate to ask Amel for their contact details.
(Original)
Après un début de séjour en faux départ, chambre pas propre et dîner moyen, le personnel a su être à l écoute et à pris en compte nos remarques, le tir à vite été rectifié et nous avons passé un superbe séjour, un énorme merci à Amel la responsable client qui a été comme une fée bienveillante pour nous.
Une petite dédicace aux chauffeurs privés simou tours, Mohammad et Ali, qui ont su nous emmener dans des endroits géniaux, n hésitez pas demander leurs coordonnées à Amel

Trip typeVacation

Rooms4.0

Service5.0

Location4.0

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Liliana Reis3 years ago on

Google

3/5

(Translated by Google) Reasonable hotel. The food is good (I stayed on half board). However many flaws: poor hygiene, no fridge, the safe doesn't work, there were never pool towels and they refused to give one more bath towel because I made a reservation for 5 and the staff thought we should only be entitled to 4 towels 🙄. I won't be back there
(Original)
Hotel razoável. A comida é boa (fiquei em meia pensão). Contudo muitas falhas: higiene deficiente, sem frigorífico, o cofre não trabalha, nunca havia toalhas de piscina e recusaram-se a dar mais uma toalha de banho, pois eu fiz uma reserva para 5 e o staff achava que deveriamos ter direito a apenas 4 toalhas 🙄. Não voltarei lá

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christine gouiran4 years ago on

Google

1/5

(Translated by Google) Drab. A hotel not up to the presentation photos. Old and not nice. <the shabby view. Away from it all. A street abandoned. The facade is dismal, lack of lighting. The breakfast very mediocre. No proposals for outings or visits. Bath towels are dated and rough. I recommend this "hotel". Really very disappointed with my stay.
(Original)
Désolant. Un hôtel pas à la hauteur des photos de présentation. Vétuste et pas agréable. <la vue minable. Loin de tout. Une rue à l'abandon. La façade est lamentable, manque d'éclairage. Le petit déjeuner très médiocre. Aucune proposition pour faire des sorties ou des visites. Les serviettes de bain datent et son rêches. Je déconseille cet "hôtel". Vraiment très déçue de mon séjour.

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René VALDEZ3 years ago on

Google

2/5

(Translated by Google) Very bad cleaning service: we arrived on a Saturday and until next Friday, day of departure so 1 week, NO sheets were changed either in the parents' room or in the children's room... the towels are picked up in the morning and we wait until the afternoon for new towels- not even an iron in the hotel- the service that delivers the towels for the swimming pool which is never there- the TV that works one day and after nothing at all-No bath curtain in the bathrooms, we take the shower and the whole floor is soaked like a swimming pool. The food is affordable despite always having to ask for napkins.. No fridge in the rooms despite this excruciating heat. Not very advisable in this momentum.
(Original)
Très mauvais service de nettoyage : nous sommes arrivés un Samedi et jusqu'au Vendredi prochain, jour de départ donc 1 semaine, AUCUN drap n'a été changé ni dans la chambre des parents, ni dans celle des enfants...les serviettes sont récupérées le matin et on attend l'après-midi pour avoir de nouvelles serviettes- même pas un fer à repasser dans l'hôtel- le service qui livre les serviettes pour la piscine qui n'est jamais là- la télé qui marche un jour et après rien du tout-Pas de rideau de bain dans les salles de bain, on prend la douche et tout le sol est trempé comme une piscine.la nourriture est abordable malgré qu'il faut toujours demander des serviettes de table..Pas de frigo dans les chambres malgré cette chaleur atroce. Pas très conseillé dans cet élan.

Trip typeVacation

Rooms2.0

Service2.0

Location2.0

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ichigo ichie3 years ago on

Google

1/5

(Translated by Google) Anything but imperial ... Room 515, the photos speak for themselves ...
On arrival no hot water (a technician had to pass), a towel for 2, the beds are …

(Translated by Google) Anything but imperial ... Room 515, the photos speak for themselves ...
On arrival no hot water (a technician had to pass), a towel for 2, the beds are not made during the day (you have to get angry at the reception so that the cleaning lady goes into the rooms) , very poor breakfast with a powdered orange juice (what a pettiness of economy given the quality and availability of fruits available in Morocco).
I am surprised at such insalubrity and poverty of services for a 4 * hotel ...
The star rating given to this hotel should match that of my review.
Not recommended.
(Original)
Tout sauf imperial... Chambre 515, les photos parlent d'elles-mêmes...
A l'arrivée pas d'eau chaude (un technicien a dû passer), une serviette pour 2, les lits ne sont pas faits en journée (il faut se fâcher à l'accueil pour que la femme de ménage passe dans les chambres), petit-déjeuner très pauvre avec un jus d'orange en poudre (quelle mesquinerie d'économie au vu de la qualité et la disponibilité des fruits dont dispose le Maroc).
Je suis surpris d'une telle insalubrité et de pauvreté de services pour un hôtel 4*...
Le nombre d'étoile donnée à cet hôtel devrait correspondra à celui de mon commentaire.
A déconseiller.

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javier2 years ago on

Google

1/5

(Translated by Google) If you want a hotel with old facilities and no hot water this is yours.
We went down to reception at night because there is no hot water and they tell …

(Translated by Google) If you want a hotel with old facilities and no hot water this is yours.
We went down to reception at night because there is no hot water and they tell us to wait half an hour telling us a milonga that someone had left the tap with the hot water. In other words, according to your receptionist, only one client is able to beat your system to heat the water. After an hour it didn't work and now I'm writing when I wake up either. We just got down with the towels to reception and they pass us. Not recommended in all aspects. By the way, they say parking is free and then they charge you
(Original)
Si quieres un hotel con las instalaciones viejas y sin agua caliente este es el tuyo.
Bajamos a recepción por la noche porque no hay agua caliente y nos dicen que esperemos media hora contándonos una milonga de que alguien se había dejado el grifo con el agua caliente. Es decir que según su recepcionista un solo cliente es capaz de vencer su sistema para calentar el agua. Después de una hora no funcionaba y ahora que estoy escribiendo al levantarme tampoco. Acabamos de bajar con las toallas a recepción y pasan de nosotros. Poco recomendable en todos los aspectos. Por cierto, dicen q el parking es gratis y luego te cobran

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Marcel Dickmann3 years ago on

Google

4/5

(Translated by Google) The hotel has its best times, but value for money is really good (we did not pay 50 euros for 4 people including breakfast). Real it would be more likely 2, max. 3 stars. Somewhat chaotic the shop and a little more cleanliness would be desirable. But the rooms are big, breakfast totally ok, rooftop pool and no one was rude. For parking in front of the house you give the caretaker 10 Dirham per day and everything is chic. Around the corner stops bus number 1, which leads directly to Koutoubia. Better than discussing with the taxi drivers.
(Original)
Das Hotel hat seine besten Zeiten hinter sich, aber Preis-Leistung ist wirklich gut (wir haben keine 50 Euro für 4 Personen inkl. Frühstück bezahlt). Real wären es wohl eher 2, max. 3 Sterne. Etwas chaotisch der Laden und etwas mehr Sauberkeit wäre wünschenswert. Aber die Zimmer sind groß, Frühstück völlig ok, Pool auf dem Dach und es war auch niemand unfreundlich. Für's Parken direkt vor dem Haus gibt man dem Parkplatzwärter 10 Dirham pro Tag und alles ist schick. Um die Ecke hält der Bus Nr. 1, mit dem man direkt zur Koutoubia gelangt. Besser als mit den Taxifahrern zu diskutieren.

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bennis brahima year ago on

Google

5/5

(Translated by Google) Beautiful hotel by all standards
It was the first experience and it won't be the last
The hospitality of the officials and employees and their manner of dealing are …

(Translated by Google) Beautiful hotel by all standards
It was the first experience and it won't be the last
The hospitality of the officials and employees and their manner of dealing are among the things that made me enjoy a special holiday
(Original)
فندق جميل بكل المعايير
كانت أول تجربة ولم تكون الأخيرة
حفاوة المسؤولين والموظفين وطريقة تعاملهم من الاشياء التي جعلتني احضى بعطلة مميزة

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

Response from the ownera year ago

(Translated by Google) Dear customer, brahim

Thank you for your complimentary comment.

We hope to have the pleasure of welcoming you back to Imperial plaza & SPA for new unique moments with family or friends.

Regards.

(Original)

Cher client, brahim

Merci pour votre commentaire élogieux.

Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de Imperial plaza & SPA pour de nouveaux moments uniques en famille ou entre amis.

Cordialement.

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Noémie Lapointe3 years ago on

Google

1/5

(Translated by Google) Worst hotel !!! When we entered, the person in charge of the reception was not present, we had to wait several minutes before someone arrived. Subsequently, many disappointments followed. The rooms are not as advertised on the internet. Also, I did not even have access to the water to wash my hands, the room was not ready when we arrived and the cleaning lady came to bring the towels several hours after our arrival. My stay was two nights and after one, I left. I do not recommend this mediocre hotel.
(Original)
Pire hôtel !!! Lors de notre entrer, la personne responsable de la réception n'était pas présente, on a dû attendre plusieurs minutes avant que quelqu’un arrive. Par la suite, de nombreuse déceptions ont suivi. Les chambres sont aucunement comme présentée sur internet. De plus, je n’avais même pas accès à l’eau pour me laver les mains, la chambre était pas prêt lors de notre arrivée et la femme de ménage est venue porter les serviettes de bain plusieurs heures apres notre arrivée. Mon séjour était de deux nuit et après une seule, j’ai quittée. Je ne conseil en aucun cas cette hotel médiocre.

Trip typeCouple

Rooms1.0

Service1.0

Location1.0

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yassine Ben5 years ago on

Google

1/5

(Translated by Google) Double room too small, no hot water in the shower.
The course of the swimming pool too small. …

(Translated by Google) Double room too small, no hot water in the shower.
The course of the swimming pool too small.
The food is a buffet of 1 star limit not it's filthy
Every time we try to talk to a manager he is absent.
I strongly advise against it at your own risk.
(Original)
Chambre double trop petite, pas d'eau chaude dans les douche..
La cours de la piscine trop petite..
La nourriture c'est un buffet de 1 étoile limite pas c'est immonde
Chaque fois qu'on essaie de parler à un responsable il est absent.
je vous le déconseille fortement à vos risque et périls..

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Ali Said Nadia4 years ago on

Google

1/5

(Translated by Google) I have just spent a week with my husband and we are very disappointed. Whether it's the room we had to change three times before finding a suitable one. The super non-busy staff. And the food is just not good. No choice on the buffet and no taste in what was offered to us. Forced to eat out in the end when we paid for half board. I recommend it to anyone
(Original)
Je viens de passer une semaine avec mon mari et nous sommes très déçu. Que ce soit la chambre qu'on a du changé trois fois avant de en trouver une convenable. Le personnel hyper non chaland. Et la nourriture ct juste pas bon. Pas de choix sur le buffet et pas de goût dans ce qui nous était proposé. Obligés de manger dehors au final alors qu'on a payé pour de la demi pension. Je le conseille à personne

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Myriam A4 years ago on

Google

2/5

(Translated by Google) Home very unpleasant. Nobody accompanies you to your room. Air conditioning that does not work and the restaurant is a cat. In addition I think it is badly placed it is quite difficult to find a taxi at this place. Does not deserve at all its 4 stars.
(Original)
Accueil très désagréable. Personne ne vous accompagne en chambre. Climatisation qui ne fonctionne pas et le restaurant est une cata. En plus je trouve qu'il est assez mal placé il est assez difficile de tomber sur un taxi à cet endroit. Ne mérite pas du tout ses 4 étoiles.

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Fatima Ouadia2 years ago on

Google

5/5

(Translated by Google) We have stayed in several hotels, but none compare to the Imperial Plaza in customer service. The rooms are very clean, the bed is great. The employees were fantastic and friendly. You really can't ask for more.
(Original)
Nous avons séjourné dans plusieur hôtel, mais aucun ne se compare à l hotel impérial plaza pour le service clientèle. Les chambres sont très propres, le lit est super. Les employés étaient fantastique et sympathiques. On ne peut vraiment pas demander plus.

Trip typeCouple

Rooms5.0

Service4.0

Location5.0

Response from the owner2 years ago

(Translated by Google) Hello Fatima

Thank you for your complimentary comment.

We hope to have the pleasure of welcoming you back to our Imperial Plaza & SPA hotel for new unique moments with family or friends.

Cordially.

(Original)

Bonjour Fatima

Merci pour votre commentaire élogieux.

Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de notre hotel Imperial Plaza& SPA pour de nouveaux moments uniques en famille ou entre amis.

Cordialement.

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Wieslaw Kochmanski2 years ago on

Google

1/5

(Translated by Google) Hotel as much as I can, I've been to better ones. Note the young lady at the reception likes to draw money on cash, a very pleasant lady that stands with trips. Canteen very nice stylish Moroccan regional cuisine a lot of meat a lot of greenery, delicious cakes 🥧 Alcohol available in the buffet but expensive. Rooms stylish as you like, faith pure. Hotel for demanding guests.
(Original)
Hotel jak cię mogę, bywalem w lepszych. Uwaga na młoda damę w recepcji lubi naciaagac klijetow na kasę, bardzo przyjemna pani że stoiska z wycieczkami. Stołówka bardzo ładna stylowa kuchnia regionalna marokanska mało miesa dużo zieleni y, pyszne ciasta 🥧 Alkocholu dostępny w bufecie ale drogi. Pokoje stylowe jak kto lubi, wiarę czysto. Hotel dla malowymagajacych.

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Hicham Zouaoui3 years ago on

Google

1/5

(Translated by Google) THE WORST OF 4 STAR HOTELS
Carpets, furniture sofa at reception extremely dirty,
Extremely dirty bed, wall, toilet, in the room the heating does not work, …

(Translated by Google) THE WORST OF 4 STAR HOTELS
Carpets, furniture sofa at reception extremely dirty,
Extremely dirty bed, wall, toilet, in the room the heating does not work, besides the awful noise, the curtains are torn.
In addition to the arrogant staff, and poorly behaved, neither thank you nor helpful, nor smile it looks like we are given the room for free.
Their system is not synchronized at the exit it is still necessary to pay taxes and supplements.
In short, I go to hotels all the time, it's the worst of the worst
(Original)
LE PIRE DES HOTEL 4 ETOILEs
Tapis, canapé meuble à l'accueil extrêmement sale,
Lit, mur, toilette extrêmement sale, dans la chambre, chauffage ne fonctionne pas, en plus du bruit affreux, les rideaux sont déchirés.
En plus le personnel arrogant, et mal élever, ni retour de merci ni serviable, ni sourire on dirait qu'on nous donne la chambre gratuitement.
Leur système n'est pas synchronisé à la sorti il faut encore payer des taxes et des suppléments.
Bref je fais tout le temps les hotels c'est le pire des pires

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Fayza El aoud2 years ago on

Google

1/5

(Translated by Google) Very disappointing!! Not at all up to a 4-star rating: no hot water, power cut, water supply cut off, in short, this stay in this establishment was full of bad surprises, not to mention some members of staff who were very unpleasant and who do not hesitate to express low masses against us, during our complaints; thinking we didn't understand Arabic. Without forgetting the imaginary costs that were invented for us each time we went to the reception... I absolutely do not recommend and I would not go back there for anything in the world
(Original)
Très décevant!! Pas du tout à la hauteur d'un 4 étoiles: pas d'eau chaude, coupure de courant, coupure de l'arrivée d'eau, bref ce séjour dans cet établissement était riche en mauvaises surprises, sans parler de certains membres du personnel qui étaient très désagréables et qui n'hésitez pas à émettre des messes basses à notre encontre, lors de nos réclamations; pensant qu'on ne comprenait pas l'arabe. Sans oublier les frais imaginaires que l'on nous inventait à chaque passage à la réception... Je ne recommande absolument pas et je n'y retournerais pour rien au monde

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Souhaila Tachrifet3 years ago on

Google

1/5

(Translated by Google) Food delicious, front desk staff and security friendly. Hygiene can be better, but ok if you are not too picky. Service (waiter etc.) disaster unsympathetic and disorganized. Choice of food is poor and everything is messy. The hotel has not earned four stars! We would not return, even if it was relatively cheap.
(Original)
Essen lecker,Rezeptionspersonal und Security freundlich. Hygiene kann besser sein, aber ok wenn man nicht zu pingelig ist. Service (kellner usw.) Katastrophe unsympatisch und unorganisiert. Auswahl an essen ist mangelhaft und alles unordentlich. Das Hotel hat aufkeinenfall 4 Sterne verdient! Wir würden nicht wiederkommen, auch wenn es relativ günstig war.

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Jasmin Röger3 years ago on

Google

1/5

(Translated by Google) I was not happy at all with my stay.
My husband and I booked an expensive and nice hotel to relax for one day, unfortunately the hotel turned out to be just a stress factor. We ordered a room with a jacuzzi. When we checked in around 2:30 everything was great, we called the front desk to ask how the jacuzzi works, they sent an electrician up to turn on the pool. He made it way too full, the water kept overflowing, but he thought it was supposed to be like that. After about half an hour everything was ready. My husband and I then enjoyed about half an hour in the pool, then we went into the room to have something to eat. At around 7 p.m. there was a short circuit and nothing worked anymore. We told the front desk, they sent an electrician upstairs, he looked at everything and said it was the pool and we can't use it anymore. I called the front desk again and wanted to know if he could fix it, he said he would send the electrician back up. I called 3 times within an hour and each time I was told the electrician would be coming soon. After the hour I went downstairs and the man said the electrician had gone to buy a spare part, which would take another half hour. When he was still not there after 40 minutes and it was already around 9 p.m., I went down again. Then I was told he couldn't fix it, and we can't use the pool or we can go in the pool but without the whirlpool effects, of course the water would get cold and you definitely couldn't go in anymore. After hours of waiting and stress, when I wanted to order something to eat in my room, I was told that was no longer possible. The heating didn't work either.
I asked for another room or a refund but was denied. Some of the staff were friendly but couldn't help at all. This hotel is just a waste of money! It is better to book a nice apartment on Airbnb, there are no problems and the price is even cheaper.
The hotel is not a resort at all.
(Original)
Ich bin mit dem Aufenthalt überhaupt nicht zufrieden gewesen.
Mein Mann und ich buchten für einen Tag ein teures und schönes Hotel zum entspannen, leider entpuppte sich das Hotel nur als Stressfaktor. Wir bestellten ein Zimmer mit Whirlpool. Als wir gegen 14:30 eincheckten war alles super, wir riefen an der Rezeption an um zu fragen, wie der Whirlpool funktioniert, sie schickten einen Elektriker hoch der den Pool dann an machte. Er machte ihn viel zu voll, das Wasser lief ständig über, aber er meinte das sollte so sein. Nach etwa einer halben Stunde war dann alles fertig. Mein Mann und ich genossen dann etwa eine halbe Stunde im Pool, dann sind wir rein ins Zimmer um etwas zu essen. Um etwa 19 Uhr gab es einen Kurzschluss und Es funktionierte nichts mehr. Wir sagten an der Rezeption Bescheid, diese schickten einen Elektriker hoch, er schaute sich alles an und meinte es lag an dem Pool und wir können ihn nicht mehr benutzen. Ich rief nochmal an der Rezeption an und wollte wissen, ob er ihn nicht reparieren kann, er meinte er schickt den Elektriker wieder hoch. Ich rief innerhalb einer Stunde 3 mal an weil mir jedes mal gesagt wurde, der Elektriker komme bald. Ich bin nach der Stunde runter gegangen, da meinte der Mann dann der Elektriker sei los gelaufen um ein Ersatzteil zu kaufen das würde noch eine halbe Stunde dauern. Als er dann nach 40 min immer noch nicht da war und es schon gegen 21 Uhr war bin ich noch mal runter. Da sagte man mir dann er könne es nicht reparieren, und wir können den Pool nicht benutzen bzw. wir können in den Pool rein aber ohne Whirlpool Effekte, natürlich würde das Wasser dann auch kalt und man konnte definitiv nicht mehr hinein. Als ich dann nach Stunden warten und Stress etwas zu essen auf Zimmer bestellen wollte sagte man mir das geht nicht mehr. Die Heizung funktionierte ebenfalls nicht.
Ich fragte nach einem anderen Zimmer oder einer Rückerstattung aber das wurde abgelehnt. Das Personal war teilweise freundlich aber konnte überhaupt nicht weiter helfen. Dieses Hotel ist einfach nur Geldverschwendung! Lieber Bucht man bei Airbnb eine schöne Wohnung, da hat man keine Probleme und ist preislich sogar günstiger dabei.
Das Hotel ist überhaupt kein Erholungsort.

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Selma Mams3 years ago on

Google

1/5

(Translated by Google) I have never been so shocked in my life. Scary sal a dark and cold hotel. The room your heart is not even appeased there. The TV only has 5 channels. The bathroom we found 1 soap for 3. The towels are so old that we can't even put them on our face. Under the bed a mego of cigarette not to mention the dust. The 4-course restaurant meat, chicken, pasta and fish. The food is cold no microwave and your red lighting above the dishes is blinding if it's for the design then it is better to remove them. And one more thing the restaurant has no heating. We asked that they turn on their gas heater and the guy says sorry the gas bottle must be empty.. it's not up to me to worry about that but to you!! Especially being with a 20 month old baby. No respect no understanding. We arrived on Saturday and left this hotel on Sunday night. We asked for a refund of the 3 nights we had left and they refused. Know one thing, the heart of your job is above all to satisfy your customers and not just to take their money and their smile. I absolutely do not recommend this hotel. (no tourist)
(Original)
Je n'ai jamais été aussi choqué de ma vie. Sal effrayant un hôtel sombre et froid. La chambre ton coeur n y est même pas apaisé. La télé il y a que 5 chaines. La salle de bain nous avons trouvé 1 savon pour 3. Les serviettes sont tellement vieilles qu On ne peut même pas les passer sur notre visage. En dessous du lit un mego de cigarette sans parler de la poussière. Le restaurant 4 plats viande poulet pâtes et poisson. La nourriture est froide pas de micro ondes et votre eclairage rouge au dessus des plats est aveuglant si c'est pour le design alors vaut mieux les retirer. Et encore une chose le restaurant n'a pas de chauffage. Nous avons demandé qu ils allument leur chauffage à gaz et le mec me répond désolé la bouteille de gaz doit être vide.. ce n est pas à moi de me soucier de ça mais à vous!! Surtout étant avec un bébé de 20 mois. Aucun respect aucune compréhension. Nous sommes arrivé samedi et réparti de cette hotel dimanche dans la nuit. Nous avons demandé un remboursement des 3 nuits qui nous restait et ils ont refusé. Sachez une chose, le coeur de votre métier c'est avant tout de satisfaire votre clientèle et pas seulement de prendre leur argent et leur sourire. Je ne recommande absolument pas cet hôtel.( aucun touriste)

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Zachary Saidi3 years ago on

Google

1/5

(Translated by Google) The reception staff does not understand anything. There was supposed to be a jacuzzi but apparently it hadn't been in working order for a long time, yet at the reception I was assured that it was working, the hours to use the facilities are zero (11am-6pm so the hours or almost no one is at the hotel). Someone from the hotel restaurant came through my room to open the windows of the restaurant, I had never seen that. And room room and not ready (I had to make at least 4 passages at the reception the same day).
(Original)
Le personnel de la réception ne comprend rien. Il était censé y'avoir un jacuzzi mais il n'était pas en état de marche depuis longtemps apparemment, pourtant à la réception on m'avait assuré qu'il marchait, les horaires pour profité des installations sont nuls (11h-18h donc les horaires ou presque personne n'est à l'hotel). Quelqu'un du restaurant de l'hotel est passé par ma chambre pour ouvrir les fenêtres du restaurant je n'avais jamais vu ça. Et chambre salle et pas prête (j'ai du faire au moins 4 passages à la réception le même jour) .

Trip typeCouple

Rooms1.0

Service1.0

Location2.0

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Philipp g3 years ago on

Google

2/5

(Translated by Google) Not recommended.
Negative: …

(Translated by Google) Not recommended.
Negative:
At breakfast it has paid off to be able to speak arabic, so that my girlfriend and I, despite having to wait in line for said omelette and "pancakes", have just sat down next to us speaking arabic or native looking what to Koch said and served immediately and before us. This happened in part several times. The cutlery and dishes were also insufficiently clean. The said WLAN was canceled in the evening and was not available until our departure (2.5 days). The air conditioning we needed was broken, which I immediately reported to the front desk and I was also assured that someone would immediately take care of it, but remained defective until the departure. The magnetic card did not work either (room next to us had the same problem) so we had to go downstairs to the reception where they forgot to give us the key to our room. Theoretically, you have to put your magnetic card in a holder to turn on the lights in the room, but everything works without you to do it. A lamp in the room (relatively in the middle of the room) was also broken, which in the evening was a bit dark in the room. A safe is available, but can not open or do anything at all. On the other hand, the use of the safe would not be too easy, since the cupboard door in which it stands, can not really move (only under great effort). In addition, there was a commode where you would expect a fridge, but completely empty, so not even had a floor and therefore not usable. The balcony door let in a lot of noise from the street. The bathroom is at first glance very nice, but the shower, the separation and the bathtub are very run down. In addition, there was simply an entire tile missing and the joints between the tiles were crumbling.
Positive:
At breakfast the omelets and pancakes were prepared before a fresh which were really delicious. Very nice and especially very large bed. The room had a balcony with a beautiful view of the mountains and the bathroom has a lot of marble and beautiful tiles.
(Original)
Nicht empfehlenswert.
Negativ:
Beim Frühstück hat es sich sehr bezahlt gemacht arabisch sprechen zu Können, sodass meine Freundin und ich, trotzdessen wir nach anstehen Erster in der Reihe für besagtes Omlett und "Pancakes" waren, einfach sich arabisch sprechende bzw einheimisch Aussehende neben uns gestellt haben, was zum Koch gesagt haben und daraufhin sofort und vor uns bedient wurden. Dies passierte uns teilweise mehrfach. Das Besteck und Geschirr waren auch unzureichend sauber. Das besagte WLAN ist am Abend ausgefallen und war bis zu unserer Abreise auch nicht mehr verfügbar (2,5 Tage). Die Klimaanlage die wir gebraucht hätten, war defekt, was ich sofort an der Rezeption meldete und mir auch versichert wurde, dass sich da sofort jemand darum kümmern würde, aber bis zur Abreise defekt blieb. Die Magnetkarte hat auch nicht funktioniert (Zimmer neben uns hatte dasselbe Problem), weswegen wir nochmal runter zur Rezeption mussten, wo sie vergessen hatten uns den Schlüssel für unser Zimmer zu geben. Theoretisch muss man seine Magnetkarte in einen Halter stecken, um die Lichter im Zimmer anmachen zu können hat aber auch alles ohne du es zu tun funktioniert. Eine Lampe im Zimmer (relativ mittig im Zimmer) war auch defekt, wodurch es abends etwas dunkel im Raum war. Ein Safe ist zwar vorhanden, der lässt sich aber nicht öffnen oder überhaupt irgendetwas daran machen. Andererseits wäre die Nutzung des Safes auch nicht allzu einfach, da die Schranktür in welchem er steht, sich nicht wirklich bewegen lässt (nur unter sehr großem Kraftaufwand). Zudem gab es noch eine Komode wo man einen Kühlschrank erwarten würde, aber komplett leer war, also nicht mal einen Boden besaß und somit auch nicht nutzbar war. Die Balkontür ließ viel Lärm von der Straße rein. Das Bad ist auf den ersten Blick sehr schön, aber die Dusche, die Abtrennung und die Badewanne sind schon sehr heruntergekommen. Dazu kommt dass auch einfach eine ganze Fliese gefehlt hat und die Fugen zwischen den Fliesen bröcklig waren.
Positiv:
Beim Frühstück wurden vor einem Frisch die Omletts und "Pancakes" zubereitet welche auch wirklich sehr lecker waren. Sehr schönes und vor allem sehr großes Bett. Das Zimmer verfügte über einen Balkon mit sehr schöner Aussicht auf die Berge und im Bad ist viel Marmor und schöne Fliesen zu finden.

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Yasmine El Fatihi4 years ago on

Google

1/5

(Translated by Google) The rooms are not as in the photos, the air conditioning does not work, the batteries in the remote control are bitten (yes BITE) and the old television does not work. …

(Translated by Google) The rooms are not as in the photos, the air conditioning does not work, the batteries in the remote control are bitten (yes BITE) and the old television does not work.
Food does not meet 4 star expectations
The rooftop pool is much smaller than in the photos.
There are no towels, shampoo, soap .... in the bathroom. Also the staff is unhelpful and unfriendly.
Really I strongly advise against it, the value for money is really not suitable. Disappointing stay
(Original)
Les chambres ne sont pas comme dans les photos, la climatisation ne marche pas, les piles de la télécommande sont mordues (et oui MORDUES) et la vieille television ne fonctionne pas.
La nourriture ne répond pas aux attentes d'un 4 étoiles
La piscine située sur le toit est bcp plus petite que dans les photos.
Il n'y a pas de serviettes, champoing, savon ....dans la salle de bain. De plus le personnel n'est pas serviable et antipathique.
Vraiment je le déconseille vivement, le rapport qualité prix n'est vraiment pas convenable. Séjour décevant

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david dupomt4 years ago on

Google

2/5

(Translated by Google) I stayed 2 days in this hotel and I did not like at all. In the room leaking water from the ceiling, television out of order, no fridge in the room, catastrophic lunch, pool 6 th floor and never place on the deckchairs. I recommend this hotel is not worth 4 stars at all.
(Original)
J ai séjournée 2 jours dans cette hotel et j'ai pas du tout aimer. Dans la chambre fuite d eau au plafond, télévision hors service, pas de frigo dans la chambre, déjeuner catastrophique, piscine 6 ème étage et jamais place sur les transats. Je déconseille cette hotel il ne vaut pas du tout 4 étoiles.

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Lady Tinky4 years ago on

Google

3/5

(Translated by Google) This hotel was not bad ... The breakfast room did not accommodate enough people. The beds sound comfortable. Not much to say. We were 12 people sharing in 3 rooms. …

(Translated by Google) This hotel was not bad ... The breakfast room did not accommodate enough people. The beds sound comfortable. Not much to say. We were 12 people sharing in 3 rooms.
(Original)
Cette hôtel était pas mal... La salle de petit déjeuner accueillie pas assez de personne. Les lits son confortable. Pas grand choses a dire. On était 12 personnes partager dans 3 chambres.

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Lucia S.4 years ago on

Google

5/5

(Translated by Google) Beautiful hotel, clean and cared for.
The reception staff were not very friendly, they seemed a little annoyed when we asked to see the room. …

(Translated by Google) Beautiful hotel, clean and cared for.
The reception staff were not very friendly, they seemed a little annoyed when we asked to see the room.
The bathroom is older but clean.
(Original)
Bellissimo albergo, pulito e curato.
Il personale alla reception non era molto amichevole, pareva un pochino seccato quando abbiamo chiesto di vedere la stanza.
Il bagno è vecchiotto ma pulito.

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Niaco FG3 years ago on

Google

1/5

(Translated by Google) Worst hotel I've been in my life. Not only is it not 4 stars. Is a star. Dirty. Broken bathroom. No towels. Very bad breakfast. It was all so bad that it seemed like a joke in bad taste. All wrong. Nothing salvageable. We asked where we could go to eat and they couldn't tell us. Do not go. It is cheaper than other 4 stars do not go
(Original)
Peor hotel que fui en mí vida. No solo no es 4 estrellas. Es una estrella. Sucio. Baño roto. Sin toallas. Desayuno muy malo. Fue todo tan malo que parecía un chiste de mal gusto. Todo mal. Nada rescatable. Preguntamos donde podíamos ir a comer y no supieron decirnos. No vayan. Está más barato que otros 4 estrellas no vayan

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Marcel4 years ago on

Google

2/5

(Translated by Google) Desolate condition, bad breakfast, dirty roof terrace. But for the price you can't expect much more. Could do with some investment, the pool and view from the roof is actually pretty nice and the staff were friendly too.
(Original)
Desolater Zustand, schlechtes Frühstück, dreckige Dachterrasse. Für den Preis kann man aber wohl nicht viel mehr erwarten. Mit einigen Investitionen wäre was daraus zu machen, der Pool und die Aussicht vom Dach wären eigentlich ziemlich schön und auch die Mitarbeiter waren freundlich.

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Nina Nina4 years ago on

Google

1/5

(Translated by Google) We were transferred to this hotel by the Imperial Holiday hotel when we requested reimbursement for our rooms given the total lack of cleanliness. …

(Translated by Google) We were transferred to this hotel by the Imperial Holiday hotel when we requested reimbursement for our rooms given the total lack of cleanliness.
So we find ourselves here which is supposed to be better but which is just as catastrophic.
We had to go wild for us to agree to change the sheets and clean our room, supposedly already cleaned.
The carpets have not been vacuumed for years so long live the dust.
Only two out of seven lights worked. The curtains have holes in them and yet this is your only chance of not having a light in the room. The sheets are punctured and unfit. The safes and refrigerators do not work. The tub and the toilet are full of rust.
The water from the shower surprises you hot / cold and even when it heats up.
The hotel card demagnetizes every day.
The breakfast is far from plentiful and the food is far from good ditto for the evening buffet.
Very dangerous elevator. The Spa is expensive and looks like a brothel. The staff are extremely rude (incidentally a security man got into a fight with a cleaning lady in front of us at the hotel entrance.)
It is forbidden to come on the hotel terrace if you do not consume at the bar in the evening.
Ah and the parking is paid (hessess)
The housekeeper Amina and the security man on the terrace in the evening are pleasant, ditto for the bald man with glasses at the reception, the rest is slapping heads.
Go your way, no photo corresponds to this hotel.
(Original)
Nous avons été transferés dans cet hôtel par l'hôtel Impérial Holiday lorsque nous avons demandés le remboursement de nos chambres étant donné le manque total de propreté.
On se retrouve donc ici qui est censé être mieux mais qui est tout aussi catastrophique.
Il a fallu péter un plomb pour qu'on accepte de nous changer les draps et de nettoyer notre chambre soit disant déjà nettoyé.
Les tapis ne sont plus aspirés depuis des années donc vive la poussière.
Seulement deux luminaires sur sept fonctionnaient. Les rideaux sont troués et pourtant c'est votre seule chance de ne pas avoir de lumière dans la chambre. Les draps sont troués et impropre. Les coffres fort et les frigos ne fonctionnent pas. La baignoire et les WC sont plein de rouille.
L'eau de la douche vous fait des surprises chaud/froid et encore quand celle-ci chauffe.
La carte de l'hôtel se démagnétise tout les jours.
Le petit déjeuner est loin loin d'être copieux et les aliments sont loin d'être bons idem pour le buffet du soir.
Ascenseur très dangereux. Le Spa est cher et a des allures de maisons closes. Le personnel est extrêmement désagréable (d'ailleurs un homme de la sécurité s'est battu avec une femme de ménage devant nous à l'entrée de l'hôtel.)
Interdiction de venir sur la terrasse de l'hôtel si vous ne consommez pas au bar le soir.
Ah et le parking est payant (hessess)
La femme de ménage Amina et l'homme de la sécurité de la terrasse le soir sont agréables, idem pour le chauve aux lunettes de la réception, le reste c'est des têtes à claques.
Passez votre chemin, aucune photo ne correspond à cet hôtel.

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youssef El Amraoui5 years ago on

Google

3/5

(Translated by Google) Large room, poor quality television, clean bathroom but the bathtub is narrow, welcoming staff, balconies too small. Fairly good hotel, but does not correspond to the 4 star category.
(Original)
Chambre grande, télévision de mauvaise qualité, salle de bain propre mais la baignoire est étroite, personnel accueillant, balcons trop petits. Hôtel assez bien, mais ne correspond pas à la catégorie 4 étoiles.

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Faty Bachir4 years ago on

Google

1/5

(Translated by Google) The worst hotel I've been to and God knows how many hotels I've been to. It doesn't even deserve a star. Room dirty and aging, personal especially the gentleman at the reception with the mustache so unpleasant, swimming pool small and full from morning to evening, deckchair worn and not comfortable and the worst the elevator a horror !!! I do not recommend it unless you want to have a bad stay in a place that is not restful, cramped, dark with children shouting in all directions.
(Original)
Le pire hôtel que j’ai fait et Dieu sais le nombre d’hotel Que j’ai fait. Il ne mérite même pas d’etoile. Chambre salle et vieillissante, personnelle surtout le monsieur de la réception avec la moustache tellement désagréable, piscine petite et pleine du matin aux soir, transat usée et pas confortable et le pire l’acsenceur une horreur !!! Je vous le déconseille à part si vous voulez passé un mauvais séjour dans un endroit pas reposant, étroit, sombre avec enfants qui crie dans tous les sens.

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Mélanie Kln4 years ago on

Google

1/5

(Translated by Google) So where to start ?
First, don't be fooled by photos that are far from reality.
Poor room, noisy hotel, housekeeping knocking on your door every 10min from 10am …

(Translated by Google) So where to start ?
First, don't be fooled by photos that are far from reality.
Poor room, noisy hotel, housekeeping knocking on your door every 10min from 10am to noon but when we vacate the room at 11am when we return at 4pm room not made!
Dirty outdoor pool with bottle of alcohol lying around on the floor.
When I explain all this to the reception one understands the other is taking advantage of my husband going to get things to insult me in Arabic!
Plus half a sandwich filled with tomato and two salad leaves at 5 €
In short, run away!
(Original)
Alors par où commencer ?
Premièrement ne vous fiez pas aux photos très loin de réalité..
Chambre médiocre, hôtel bruyant, service de ménage qui frappe à votre porte toutes les 10min de 10h à midi mais lorsqu’on libère la chambre à 11h à notre retour à 16h chambre non faite !
Piscine extérieure sale avec bouteille d’alcool qui traîne de partout par terre.
Quand j’explique tout ça à l’accueil l’un comprend l’autre profite que mon mari parte chercher les affaires pour m’insulter en arabe !
De plus moitié de sandwich rempli de tomate et deux feuilles de salade à 5€
Bref fuyez !

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ilyass bengmaih3 years ago on

Google

2/5

(Translated by Google) Total lack of cleanliness. Positive point: Comfortable bed.
Catering: VERY poor buffet with mediocre quality …

(Translated by Google) Total lack of cleanliness. Positive point: Comfortable bed.
Catering: VERY poor buffet with mediocre quality
The photos are at least twenty years old. I think a star count update is needed (4 => 2)
(Original)
Manque total de propreté. Point positif : Lit confortable.
Restauration : buffet TRES pauvre avec une qualité médiocre
Les photos datent d'au moins un vingtaine d'année. Je pense qu'une mise à jour de nombre d'étoile est nécessaire ( 4 =>2)

Trip typeFamily

Rooms1.0

Service2.0

Location3.0

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viviana ormaza3 years ago on

Google

2/5

(Translated by Google) When we arrived we changed rooms 3 times. In the end we were left in one that had two separate beds when I had booked a double for the 5 days we were there 4 there was no WIFFI signal the spa services are paid for. The breakfast buffet was very poor and when things were over I would not put them on even though it is still very early
(Original)
Cuando llegamos cambiamos de habitación 3 veces . Al final nos dejaron en una que tenía dos camas separadas cuando yo había reservado una doble de los 5 días que estuvimos allí 4 no había señal WIFFI los servicios del espa son pagados . El Bufet del desayuno muy pobre y cuando se acababan las cosas no las te ponía a pesar de que aún está muy temprano

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Anne-Claire RENVOIRET3 years ago on

Google

2/5

(Translated by Google) We arrived having to clarify and confirm our arrival for 11h the room was not ready so we go to lunch when we came back at 14h the room was still not ready (promised at 14h) we had a room ready to 15h but the jacuzzi was not functional yet it was not until 16h. The suite was old leaking furniture leaking from the bathroom and jacuzzi. The walls of the room were rotting with moisture. No chair or deckchair to land on the terrace. The jacuzzi is in the sight of people who are at the pool (no privacy) it even throws their waste on the terrace of the suite and therefore it happens that it falls in the jacuzzi.
In the morning impossible to sleep a lot of noise.
Housekeeping is very poorly done and the woman at the front desk is execrable.
The two stars are for the sight
(Original)
Nous sommes arrivés en ayant préciser et confirmer notre arrivée pour 11h la chambre n'était pas prête nous sommes donc aller déjeuner quand nous sommes revenus à 14h la chambre n'était toujours pas prête (promise à 14h) nous avons eu une chambre prete a 15h mais le jacuzzi n'était pas encore fonctionnel il a fallu attendre 16h. La suite était vieille les meubles depareillés fuite au niveau de la salle de bain et du jacuzzi. Les murs de la chambre était pourri avec l'humidité. Aucune chaise ou transat pour se poser sur la terasse. Le jacuzzi est à la vue des gens qui sont à la piscine (aucune intimité) il jette même leur déchet sur la terrasse de la suite et par conséquent il arrive que ça tombe dans le jacuzzi.
Le matin impossible de dormir beaucoup de bruit.
Le ménage est très mal fait et la femme de la réception est exécrable.
Les deux étoile sont pour la vue

Trip typeCouple

Rooms1.0

Service1.0

Location3.0

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Sophia Verjus5 years ago on

Google

1/5

(Translated by Google) Staff unaware of your presence when you arrive; tiny room; dreadful view of the shanty town; tiny pool contrary to the photos on the site; no remote control for the tiny tv despite 5 requests from 2 p.m. to 10 p.m.!! no air conditioning! !The telephone does not work!!You have to go downstairs to get room service!!!!!In short: avoid! ! Even the price which seems affordable is excessive given the reception of the service rendered and the rooms! !!
(Original)
Personnel ignorant de votre présence à votre arrivée ; chambre minuscule ; vue affreuse sur bidon ville ; piscine minuscule contrairement aux photos exposées sur le site;pas de télécommande à la tv minuscule malgré 5 demandes de 14h à 22h!!absence de climatisation! !Le téléphone ne fonctionne pas!!Il faut descende pour avoir le room service!!!!!En bref:a éviter! !Même le prix qui paraît abordable est excessif au vu de l'accueil du service rendus et des chambres ! !!

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Detroit Tiles3 years ago on

Google

4/5

(Translated by Google) Hotel located 15 minutes by car from Jamaa El Final square. The rooms are clean, the beds large and comfortable, the breakfast basic but adequate. the pool on the terrace, the staff is welcoming...
(Original)
Hôtel situé à 15min en voiture de la place Jamaa El Final. Les chambres sont propres, les lits grands et confortables, petit déjeuner basique mais correct. la piscine à la terrasse, le personnel est accueillant...

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Samia Henneya4 years ago on

Google

1/5

(Translated by Google) Home very unpleasant, the room was not the one we had booked, forced to return to the home to change rooms.
Uncomfortable room, cold at night (February) and the heating did not work.
Housekeeper who returns by herself in the room without knocking (she can return when she wants, even if we are not present ...) and who wants to recover the towels, it does not even wait in front the door, she goes back into the bathroom to recover ... No shame ...
I strongly discourage this hotel!
(Original)
Accueil tres désagréable, la chambre donné n'était pas celle que nous avions réservé , obligé de retourner à l'accueil pour changer de chambre.
Chambre inconfortable, froid la nuit (Fevrier) et le chauffage ne marchait pas.
Femme de menage qui rentre par elle même dans la chambre sans frapper (elle peut donc rentrer quand elle veut, meme si l'on est pas présent...) et qui veut recuperer les serviettes de bain, elle n'attend même pas devant la porte, elle rentre jusque dans la SDB pour les récupérer... Pas de honte...
Je deconseille très fortement cet hôtel !

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caro line5 years ago on

Google

1/5

(Translated by Google) The hotel itself could be much better with a little more professionalism. The butler in the restaurant is downright rude and very rude, he took a cutlery from me that I was using on the pretext that they did not have enough dishes for the other customers who had just arrived, result, the buffet is frankly mediocre for the price, the coffee is disgusting, as well as the tea, the Msemen are cooked on a disgusting plancha am without the burnt oil, the croissants are not warm or hard. They take up more people than space in the room, so it becomes an inn not a hotel. Catastrophic !!
The person from the wellness center is hardly there.
The telephone in the room does not work, it is only decorative.
The swimming pool is very small, and not enough deckchairs, a man had put 4 towels on 3transats and my son put one towel on 1, I went to sit down, the man comes and almost wanted to fight for a deckchair, I 'explains that my son put a towel on the empty deckchair and he told me no his towel was placed on two ... I was extremely shocked, finally a couple gave me a place on a deckchair next to them. And after the gentleman of the couple spoke with this rude, he suddenly wanted to give me back the place, I told him that that was enough and that it was ridiculous all this cinema, I come not to take my head, and that in front of me lifeguard but the gentleman only takes care of other people ... Lack of professionalism, lack of hygiene in the bathroom, there is mold in the joints, no hot water in the room is ! 1st and last time I go!
(Original)
L'hôtel en soit pourrais être beaucoup mieux avec un peu plus de professionnalisme. Le maître d'hôtel dans le restaurant est franchement désagréable et très impoli, il m'as pris un couvert que j'utilisais sous prétexte qu'ils n'avais pas assez de vaisselle pour les autres clientes qui venais d'arriver, résultat, le buffet est franchement médiocre pour le prix, le café est dégoûtant, ainsi que le thé, les Msemen sont cuit sur une plancha dégoûtante suis sans l'huile brûlé, les croissant sont réchauffer pas frais ou dure. Il prennent plus de personne que de place dans la salle, ce qui fait que ça devient une auberge pas un hôtel. Catastrophique !!
La personne du centre bien-être n'est pratiquement pas la.
Le téléphone de la chambre ne fonctionne pas c'est uniquement décoratif.
La piscine est très petite, et pas assez de transats, un homme avait déposer 4 essuies sur 3transats et mon fils a mis un essuies sur 1 je suis partie m'asseoir, l'homme vient et presque voulais se bagarrer pour un transat, j'explique que mon fils a mis un essuie sur le transat vide et il me dit non son essuie étais déposer sur deux... j'étais extrêmement choqué, finalement un couple m'as donner place sur un transat à côté d'eux. Et après que le monsieur du couple a parler avec cet impoli, il a tout à coup voulu me redonner la place, je lui ai dit que ça suffisait et que c'etais ridicule tout ce cinéma, je vient pas pour me prendre la tête, et ça devant me maître nageur mais monsieur s'occupe uniquement des autres personnes... Manque de professionnalisme, manque d'hygiène dans la salle de bain, il y a de la moisissures dans les joints, pas d'eau chaude dans la chambre soit ! 1ere et dernière fois que j'y vais !

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hatim hatim3 years ago on

Google

1/5

(Translated by Google) The Imperial Plaza Hotel has no positive criteria we had a terrible experience with a miserable reception. The staff has no relation to the hotel business, really less than 2 star. Cleaning lady who does not spend every day, television that does not walk rotten pool with terrace miniscule brief I do not advise especially
(Original)
L'hôtel imperial plaza n'a aucun critère positif nous avons passé un séjour terrible avec un accueil misérable.le personnel n'a aucune relation avec l'hôtellerie, vraiment endroit moins que 2 Etoile. Femme de ménage qui ne passe pas chaque jour, télévision qui ne marche pas piscine pourrie avec terrasse miniscule bref je ne conseil surtout pas

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Abel A3 years ago on

Google

5/5

(Translated by Google) I give the hotel 5 stars for all the people who work in this hotel because they are wonderful people I have spent a week with you and I had a great time the rooms are cleaned every day it has very good views on the terrace with a large pool and a great gym. I thank the receptionist KHALIL for showing me where to go and being there for everything you need. Do not hesitate to ask for him and thanks to AWATEF, the reservations girl who solved all my problems and a thousand thanks to KAMAL, RACHID ,YOUSSEF,ANAS,MOUAD... for all those nights together. Do not let the comments not let you book I recommend the hotel .....
(Original)
Le doy 5 estrellas al hotel por todas las personas que trabajan en este hotel porque son unas personas maravillosas he pasado una semana junto a vosotros y me lo e pasado genial las habitaciones se limpian cada dia tiene muy muy buenas vistas en la terraza con gran piscina y un gran gimnacio le doy las gracias al recepcioniste KHALIL por enseñarme donde ir y estar por todo lo que necessite no dudeis en preguntar por el y las gracias a la AWATEF la chica de reservas que soluciono todos mis problemas y mil gracias a KAMAL , RACHID ,YOUSSEF,ANAS,MOUAD.. por todas esas noches juntos. No dejeis que los comentarios no os dejen reservar os recomiendo el hotel.....

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Nuno Ribeiro3 years ago on

Google

2/5

(Translated by Google) Room amenities are lousy the sheets of the room super dirty.
I arrived in the room after a tiring day where I wanted to relax in a good bath …

(Translated by Google) Room amenities are lousy the sheets of the room super dirty.
I arrived in the room after a tiring day where I wanted to relax in a good bath and came across the completely filthy bathtub.
Horrible breakfast I honestly will never again repwtir
(Original)
Comodidades do quarto são péssimas os lençóis do quarto super sujos .
Cheguei ao quarto depois de um dia desgastante onde queria relaxar num bom banho e deparei me com a banheira completamente suja .
Pequeno almoço horrível sinceramente nunca mais vou repwtir

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Iuliana5 years ago on

4.5/10

(Translated by Google) The view from the terrace is beautiful, you can see the sunset.
When booking we indicated that we wanted a room overlooking the garden. …

Visited in June 2017

karim fayez3 years ago on

Google

3/5

(Translated by Google) Very well received by the staff. the hotel needs a refresh. The air conditioning badly positioned in the suite and no bed for the children. …

(Translated by Google) Very well received by the staff. the hotel needs a refresh. The air conditioning badly positioned in the suite and no bed for the children.
It's still a good value for money hotel.
(Original)
Très bien reçu par le personnel. l'hotel a besoin d'un rafraîchissement. La clim mal positionner ds la suite et pas de lit pour les enfants.
Ça reste un hôtel Bon rapport qualité prix

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ADV2 NEIL MAC CAULEYa year ago on

Google

5/5

(Translated by Google) Hotel managed by a family, perfect management, perfect comfort, very very good experience, I will gladly return. …

(Translated by Google) Hotel managed by a family, perfect management, perfect comfort, very very good experience, I will gladly return.
(Original)
Hotel gérer par une famille, gestion parfaite, confort parfait, très très bonne expérience, j'y retournerai volontier.

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Martin Blanco3 years ago on

Google

3/5

(Translated by Google) The hotel is not well located and that is a handicap for those who want to know the city, although it is not in a bad area if it is away from the main points of interest. The staff of the hotel is very diverse, although in general they are very friendly, the facilities are somewhat defective however I must give them a favorable point and it is that the beds are very comfortable something that will not happen to me in any other hotel in Marrakech. The hotel is very busy and at the bar there is a party (a kind of kareoke) every night something that for families is not highly recommended, another negative point is that all the facilities are not free of tobacco and in my room you can see . In general terms and for hotel standards of the same category of Marrakech is not bad however the location and although I insist is not bad (has a pharmacy, restaurants, gas station, a kiosk, etc. In its vicinity) is far from the points of interest.
(Original)
El hotel no está bien ubicado y eso es un hándicap para quienes quieran conocer la ciudad, aunque no se encuentra en una mala zona si está apartado de los principales puntos de interés. El personal del hotel es muy variopinto, aunque en líneas generales son muy amables, las instalaciones son algo defectuosas sin embargo debo darles un punto favorable y es que las camas son muy cómodas algo que no me pasará en ningún otro hotel de Marrakech,. El hotel es muy transitado y en el bar hay fiesta (una especie de kareoke) todas las noches algo que para familias no es muy recomendable, otro de los puntos negativos es que todas las instalaciones no son libres de tabaco y en mi habitación se nota. En líneas generales y para los estándares de hoteles de la misma categoría de Marrakech no está mal sin embargo la ubicación y aunque insisto no es mala (tiene una farmacia, restaurantes, gasolinera, un kiosco, etc. En sus inmediaciones) está muy alejado de los puntos de interés.

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Iuliana5 years ago on

4.5/10

(Translated by Google) The view from the terrace is beautiful, you can see the sunset.
When booking we indicated that we wanted a room overlooking the garden. …

Visited in June 2017

Patrick Bidal2 years ago on

Google

4/5

(Translated by Google) Hello, well the manager of this hotel was kind enough to receive us, since we were sacked from the Novotel wintering area, the staff of the Imperial Plaza hotel are very attentive to us, impressive, kind, helpful, coffee, dinner excellent, really professionals in the hotel industry, I recommend it. Patrick and Patricia
(Original)
Bonjour , et bien le responsable de cet hôtel a bien voulu nous recevoir , vu que nous étions limogé du Novotel quartier hivernage , le personnel de l, hôtel impérial Plaza sont a nos petits soins , impressionnant, gentil , serviable , le café , le dîner excellent , vraiment des professionnels de l, hôtellerie , je vous le conseille . Patrick et Patricia

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MOHAMED TAHA RHARRIT3 years ago on

Google

1/5

(Translated by Google) HORRIBLE EXPERIENCE
- Water cut in the evening due to a leak
- Wfi out of order …

(Translated by Google) HORRIBLE EXPERIENCE
- Water cut in the evening due to a leak
- Wfi out of order
- Very dirty room with old furniture
- Disgusting breakfast
- Telephone in the room not working
- Absence of staff
- Establishment that deserves 0 star
AVOID, the photos have nothing to do with reality.
DISGUSTING .
(Original)
HORRIBLE EXPERIENCE
- Coupure d'eau le soir à cause d'une fuite
- Wfi en panne
- Chambre très sale avec un vieux mobilier
- Petit déjeuner dégueulasse
- Téléphone de la chambre non fonctionnel
- Absence du personnel
- Etablissement qui mérite 0 étoile
A EVITER, les photos n'ont rien à voir avec la réalité.
DEGUEULASSE .

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Miame Bouchenna3 years ago on

Google

1/5

(Translated by Google) This hotel is only imperial in name!!!!! It's a disaster, it's dirty, the staff is not professional, the safety standards are not respected at all, 1/3 of the equipment offered on the site is almost real. I do not recommend it if you want to spend a good deserved vacation !!
(Original)
Cet hôtel n'a d' impérial que son nom !!!!! C'est une catastrophe, il est sal, le personnel n'est pas pro, les normes de sécurité ne sont pas du tout respectées, 1/3des équipements proposés sur le site sont à peu près réels. Je vous le déconseille si vous souhaitez passer de bonnes vacances méritées !!

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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wiam sahar10 months ago on

Google

1/5

(Translated by Google) Please note this is no longer a 4 star hotel, it is a scam
Very poor quality of meals, no parking and very dusty rooms …

(Translated by Google) Please note this is no longer a 4 star hotel, it is a scam
Very poor quality of meals, no parking and very dusty rooms
(Original)
Attention ce n'est plus un hôtel 4 étoiles, c'est de l'arnaque
Très mauvaise qualité de repas, pas de parking et des chambres très possiéreuses

Trip typeCouple

Rooms1.0

Service1.0

Location2.0

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Fayçal Aboutajeddine4 years ago on

Google

2/5

(Translated by Google) Moderately welcoming staff (not to say other things), bed not very comfortable, lack of soundproofing in the rooms.
On the other hand, correct food, no mess, and good location with several service solutions.
(Original)
Personnel moyennement accueillant (pour ne pas dire autres choses), lit pas très confortable, manque d'insonorisation dans les chambres.
Par contre nourriture correcte pas de bcp de gâchis, et bon emplacement avec plusieurs solutions de dessertes.

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Hajet Bouchareb4 years ago on

Google

1/5

(Translated by Google) A filthy hotel!
I regret booking here for 6 nights.
I tried to get my money back, but unfortunately it didn't work. …

(Translated by Google) A filthy hotel!
I regret booking here for 6 nights.
I tried to get my money back, but unfortunately it didn't work.
The hotel is certainly not worth 4 stars and the price quality ratio is far below par.
(Original)
Een smerig hotel!
Ik heb spijt dat ik hier 6 nachten heb gebookt.
Ik heb geprobeerd mijn geld terug te krijgen,maar helaas is dat niet gelukt.
Het hotel is zeker geen 4 sterren waard en prijs kwaliteit verhouding is ver onder de maat.

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####******4 years ago on

Google

1/5

(Translated by Google) This is the most rotten hotel I've ever had in my life! It's an antiquiter of myth of mytology filled with moths with holes in the curtains. The staff is hyper non-hot and greedy. Half board does not include water so at each meal you have to provide money to buy a bottle because of course in their cupidity you must pay immediately not at the end of the pool deguelasse stay room made once every two and still to make this simple hotel my disapoint my stay. I strongly advise against it
(Original)
C'est l hotel le plus pourrie que j ai fait dans ma vie !c est une antiquiter du mythe de la mytologie remplie de mite avec des trou dans les rideaux personnel hyper non chalant et cupide la demi-pension ne comprend l'eau donc a chaque repas il faut prevoir de l argent pour s acheter une bouteille car bien sur dans leur cupiditer il faut payer de suite pas a la fin du sejour piscine deguelasse chambre faite une fois sur deux et encor pour faire simple cette hotel ma degouter de mon sejour. Je le deconseille grandement

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IZa Zaro3 years ago on

Google

5/5

(Translated by Google) Value for money is gift !! the staff is available the friendly pool offers incredible views, the rooms are very nice and the breakfast is plentiful. not far from the train station
(Original)
Rapport qualité prix c'est cadeau!! le personnel est disponible la piscine sympathique offre une vue incroyable, les chambres sont très belles et le petit dej copieux. pas loin de la gare

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Tarik De Clermont-Fd4 years ago on

Google

1/5

(Translated by Google) Friendly staff other than the reception which are coxx.nour acceptable but meals without eaux.chambre basic without fridge.baignoire leasable.noise ventilation that prevents sleep. Pool too small we walk on it. Prohibition to bring bottles of water or other from the outside.
(Original)
Le personnel sympa a part a l accueil qui sont coxx .nourriture acceptable mais repas sans eaux.chambre basic sans frigo.baignoire qui laisse a désirer.bruit de ventilation qui empêche de dormir. Piscine trop petite on se marche dessus. Interdiction de ramener des bouteilles d eau ou autre de l extérieur.

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Aiman El sanguidi4 years ago on

Google

1/5

(Translated by Google) Never go to this hotel, the receptionists are thieves the rooms stink of sewage, it is really not a place for vacations, the water in the swimming pool is never changed, I got stuck in an elevator for 45minute with my 8 month old son !!!! On the pretext that the team were on lunch break
To make up for everything once back in France they took 75th from my account for no reason and can neither explain it to me nor reimburse me! Please rotate this review.
They are only crooks, not to mention of course the power cuts every 2 3 evenings for 10min (non-functional air conditioning with an average temperature of 35 °) WITH A BABY I CANNOT EXPLAIN THE CATA!
(Original)
Ne jamais aller a cet hotel, les récéptionnistes sont des voleurs les chambres puent les égouts, ce n'est vraiment pas un lieux pour des vacances, l'eau de la piscine n'est jamais changé , je suis resté bloqué dans un acenseur pendant 45minute avec mon fils de 8mois !!!! Sous prétexte que l'equipe etaient en pause dej
Pour combler le tout une fois rentré en france ils ont prélevés 75e sur mon compte sans raison et ne peuvent ni me l expliquer ni me rembourser! Merci de faire tourner cet avis.
Ce n'est que des escros, sans parler évidemment des coupures d électricité tous les 2 3 soirs pdt 10min ( clim non fonctionnel avec une température moyenne de 35°) AVEC UN BEBE JE VOUS EXPLIQUES PAS LA CATA!

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sabah rhalam4 years ago on

Google

1/5

(Translated by Google) Hotel shabby, unpleasant staff and not at all professional. The hotel is not a starred hotel, do not rely on agency reviews such as booking.com or lastminute and others this is just a shame. I booked for 5 nights with my children, the day I arrived at 10 am to 17 pm I still had no room while it was paid, the staff did not care at all because I realized that there the customer is not king, they have so much that they have nothing to do with losing. The hotel is a real factory and more is dirty. Beware that you do not book at home there is an embarrassment of choice in Marrakech hotel more neat more serious with a more professional staff and a lot more fun.
(Original)
Hôtel minable, personnel désagréable et pas du tout professionnel. L'hôtel n'a rien d'un hôtel étoilé, ne vous fier surtout pas aux avis des agences tel booking.com ou lastminute et autres ce n'est que de la poudre aux yeux. J'avais réservé pour 5 nuits avec mes enfants, le jour J je suis arrivé à 10 h à 17 h je n'avais tjrs pas de chambre alors que celle ci était payé, le personnel s'en fichait royalement car je me suis aperçu que là-bas le client n'est pas roi, ils en ont tellement qu'ils en ont rien à faire d'en perdre. L'hôtel est une vrai usine et qui plus est sale. Méfiez vous ne réserver pas chez eux il y a l'embarras du choix à Marrakech hôtel plus soigné plus sérieux avec un personnel plus professionnel et bcp plus sympa.

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Les recettes du Jasmin5 years ago on

Google

1/5

(Translated by Google) It is important not to go there it is an abandoned hotel very very room it deserves no star we eat very badly the restaurant room filthy never cleaned the inedible food we are disappointed 😥 we will never go back I do not recommend it we must not set foot. It's a pigsty and I ask all the tour operators to stop sending people. and that they do an inspection first
(Original)
Il faut surtout pas aller labas c'est un hotel à l'abandon très très salle il mérite aucune étoile on mange très mal la salle du restaurant crasseuse jamais nettoyé la bouffe immangeable on est déçu 😥 jamais on retournerai je ne le conseille pas il faut pas mettre les pieds . C'est une porcherie et je demande à tous les tours opérateurs d'arrêter d'envoyer les gens. et qu'il fassent une inspection d'abord

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Thomas Nyszaka month ago on

Google

4/5

(Translated by Google) Attentive and smiling staff.
(Original) …

(Translated by Google) Attentive and smiling staff.
(Original)
Personnel à l'écoute et souriant.

Trip typeVacation

Rooms4.0

Service5.0

Location4.0

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Ahccia Boudaoud4 years ago on

Google

1/5

(Translated by Google) Disappointing not recommended online booking arrived on site quite the opposite, air conditioning, no toilet facilities, dirty room, towels damaged by wear, no porters for the reception of luggage ....
False advertising, don't expect breakfast or spa either it's closed, or extra costs, when basically it's part of the formula. Not even the equivalent of a star in Europe, don't be fooled by the name, nothing imperial or plaza.
The only one + the lifeguard for his welcome and availability with the children.
(Original)
Décevant à déconseillé réservation en ligne arrivé sur place tout le contraire, climatisation, nécessaire de toilettes néant, chambre sale, serviettes abîmés par l'usure, pas de bagagistes pour la réception des bagages....
Publicité mensongère, ne vous attendez pas au petit déjeuner ni spa soit c'est fermé, ou alors des frais en plus, alors qu'a la base fait partie de la formule. Même pas l équivalent d' une étoile en Europe, ne vous faites pas avoir par le nom rien d impérial ni de plaza.
Le seule + le maître nageur pour son accueil et disponibilité avec les enfants.

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Unknow Myname (Le sorcier de glace)3 years ago on

Google

1/5

(Translated by Google) Dilapidated hotel non-contractual photos breakfast which lacks varietyscreen and the worst the plates washed with a cloth without water or soap. It does not deserve its 4 stars
(Original)
Hôtel délabrée photos non contractuelles petit déjeuner qui manque de varietécran et le pire les assiettes lavés au torchon sans eau ni savon . Il ne mérite pas ses 4 etoiles

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Natalia NAVEDA4 years ago on

Google

2/5

(Translated by Google) Very comfortable spacious and beautiful rooms, cleanliness is lacking in the rest of the hotel, the pool is beautiful but the chlorine is too intense, breakfast and dinner are regular and not very varied, I give it a 6.
(Original)
Habitaciones muy confortables amplias y lindas, falta aseo en el resto del hotel,la pileta es hermosa pero el cloro es demasiado intenso,el desayuno y la cena es regular y poco variada,le doy un 6.

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atouda@hotmail.com zaineb015 years ago on

Google

1/5

(Translated by Google) 1 of the dirtiest and unfriendly hotels in Marrakech. I first mopped with a handbook before I put down my things. Not worth 1 * yet. Only ran into complaining people. Small and crowded swimming pool more like a tub. Extra money is requested everywhere. If you want to buy something to drink you have to search the entire hotel for help. Air conditioning usually does not work or leaks when you switch it on. Bottle of water 25 di rham water for baby bottle 25 dirham. Lots of mold in bathroom and no balcony.
(Original)
1 van de smerigste en onvriendelijke hotels van Marrakech. Heb eerst met een handboek gedweild voordat ik mijn spullen neerzette. Nog niet 1 * waard. Kwam alleen klagende mensen tegen. Kleine en overvolle zwembad meer een kuip.Overal wordt extra geld voor gevraagd. Als je iets te drinken wilt kopen moet je het hele hotel afzoeken naar hulp. Airco doet het meestal niet of lekt als je hem aan zet. Flesje water 25 di rham water voor babyfles 25 dirham. Veel schimmel in badkamer en geen balkon.

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Med Proda year ago on

Google

5/5

(Translated by Google) "EVERYTHING is beautiful, smiling, helpful, welcoming and attentive staff especially The receptionist MOHAMMED 👍. The setting, the atmosphere and the location are impeccable. I highly recommend, a very good plan, for lovers of the city of Marrakech, to spend your holidays with family or friends. "
(Original)
"TOUT est magnifique, personnel souriant, serviable, accueillant et à l'écoute surtout L'agent réceptionniste MOHAMMED 👍. Le cadre, l' ambiance et l'emplacement sont impec. Je recommande vivement, un très bon plan, pour les amateurs de la ville Marrakech, pour passer vos vacances en famille ou avec amis."

Response from the ownera year ago

(Translated by Google) Dear customer, MED

Thank you for choosing Imperial Plaza & Spa for your trip to Marrakech.

We are delighted to hear that you enjoyed your stay thanks, in particular, to our "very attentive staff" and our "very spacious and comfortable rooms".

We hope to have the pleasure of welcoming you again very soon.

Sincerely,

(Original)

Cher client,MED

Nous vous remercions d'avoir choisi Imperial Plaza & Spa pour votre voyage à Marrakech.

Nous sommes ravis d'apprendre que vous avez apprécié votre séjour grâce, notamment, à notre "personnel très attentionné" et à nos "chambres très spacieuses et confortables".

Nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement

Très Cordialement,

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Safia Adarraba year ago on

Google

5/5

(Translated by Google) Excellent stay, I highly recommend this hotel And the staff are so kind and let us not forget my experience at the spa, the lady is very professional and kind enough to redoeeeeee
(Original)
Excellent séjour , je recommande Vivement cet hôtel Et le personnel tellement aimable n oublions pas mon experience au spa la dame est très professionnel et d’une gentillesse à refaireeeeeee

Trip typeVacation

Rooms5.0

Service5.0

Location5.0

Response from the ownera year ago

(Translated by Google) We hope to have the pleasure of welcoming you back to Imperial plaza & SPA

(Original)

Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de Imperial plaza & SPA

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sandrine Leduc3 years ago on

Google

4/5

(Translated by Google) A very pleasant hotel with friendly staff always attentive the rooms are large and well equipped the breakfast buffet is plentiful the swimming pool on the roof is very pleasant with many deckchairs to rest
(Original)
Un hôtel très agréable avec un personnel sympathique toujours à l écoute les chambres sont grandes et bien équipées le buffet du petit déjeuner est copieux la piscine sur le toit est très agréable avec de nombreux transats pour se reposer

Trip typeVacation

Rooms4.0

Service4.0

Location4.0

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Badia Jouan4 years ago on

Google

1/5

(Translated by Google) really not 4 stars (1 star) not to be harsh, but booking should have reimbursed us for its compensation because they completely confused us with their stars, no gesture from the hotel on the fact that our expectations were not met.
(Original)
vraiment pas 4 étoiles ( 1 etoile ) pour pas etre sévère, parcontre booking devrais nous remboursé sa compensation car ils nous floues carrément avec leurs étoiles, aucun geste de l hôtel sur le faite que nos attentes ne soit pas au rendez vous.

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SANGHATA AISSATA4 years ago on

Google

1/5

(Translated by Google) Above all, do not book there, it is unacceptable, we have reserved a room 1 week in advance on arrival, the receptionist tells us that there are no more rooms available and then they ignore us! Dirty hotel and inefficient staff hello the start of the holidays!😡
(Original)
Ne surtout pas réserver là-bas c'est inadmissible nous avons réserver une chambre 1 semaines a l'avance a l'arrivée le réceptionniste nous dit qu'il n'y a plus de chambre disponible et ensuite ils nous ignore ! Hôtel sale et personnel inefficace bonjour le début des vacances !😡

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salimo 10004 years ago on

Google

1/5

(Translated by Google) the breakfast is really not good there is almost never to eat in addition to breakfast the rooms bof but it still goes but in all the hotel really it is bad there is not even activities the view of a construction site I you strongly advise against
(Original)
le petit déjeuner est vraiment pas bon il y a presque jamais a manger en plus au petit déjeuner les chambres bof mais ça passe encore mais en tout l'hôtel vraiment il est mauvais il y a meme pas d'activités la vue sur un chantier je le vous déconseille fortement

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Denis Kenzin5 years ago on

Google

3/5

(Translated by Google) Taxi as the only means of transport is extremely unpleasant, v.a. given the insolence of most (but not all) taxi drivers. In the hotel itself breakfast ok, very polite staff. Equipment relatively Spartan. Overall value for money good.
(Original)
Taxi als einzige Transportmittel ist äußerst unangenehm, v.a. angesichts der Frechheit der meisten (jedoch nicht aller) Taxifahrer. Im Hotel an sich Frühstück ok, sehr höfliches Personal. Ausstattung relativ spartanisch. Insgesamt Preis-Leistungsverhältniss gut.

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naziha Sadiqi11 months ago on

Google

3/5

(Translated by Google) Correct, average and basic breakfast.
Decent and clean rooms
Rather worthy of a 3-star hotel …

(Translated by Google) Correct, average and basic breakfast.
Decent and clean rooms
Rather worthy of a 3-star hotel
(Original)
Correct, petit dej moyen et basique.
Chambres corrects et propres
Digne plutôt d un hôtel 3etoiles

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said lachkar4 years ago on

Google

3/5

(Translated by Google) Satisfied with the price.
590 dh 2 adult and 2 child in half p. The night .
You just have to be among the 1st at breakfast 7:30 am And at dinner 7:30 pm to …

(Translated by Google) Satisfied with the price.
590 dh 2 adult and 2 child in half p. The night .
You just have to be among the 1st at breakfast 7:30 am And at dinner 7:30 pm to find the right table
Moiyen rooftop pool but not bad.
I have seen critical people, but many others are very happy.
(Original)
Satisfait par rapport au prix .
590 dh 2 adult et 2 anfant en demi p. La nuit .
Il faut just etre parmis les 1ers au petit dej.7h 30 Et au diner 19h 30 que pour trouver la bonne table
Piscine sur le toit moiyen mais pas mal .
J ai vus des gens critiques mais d autres beaucoups sont bien heureus .

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Aoubeid Abdel3 years ago on

Google

3/5

(Translated by Google) the staff are not at all smiling,
the buffet was poor | disappointing stay.
you smell dirt in the bedroom. …

(Translated by Google) the staff are not at all smiling,
the buffet was poor | disappointing stay.
you smell dirt in the bedroom.
Nothing to do with the photos on the internet
(Original)
le personnel n'est pas du tout souriant,
le buffet était pauvre | séjour décevant.
tu sent la saleté au chambre.
Rien avoir avec les photos sur internet

Trip typeCouple

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Rajaa Haidaraa year ago on

Google

5/5

(Translated by Google) Spacious and clean room.
Good breakfast and dinner
Very friendly staff …

(Translated by Google) Spacious and clean room.
Good breakfast and dinner
Very friendly staff
I recommend ☺
(Original)
Chambre spacieuse et propre.
Bon petit dej et diner
Personnel très sympatique
Je recommande ☺

Trip typeVacation

Rooms5.0

Service5.0

Location4.0

Response from the ownera year ago

(Translated by Google) Dear RAJAA

We are very touched that you took the time to post your opinion following your stay at Imperial Plaza & SPA.

We are delighted that you have taken advantage of our services.

Please note that your compliments regarding the quality of service have been shared with all of our teams.

Looking forward to receiving you soon, we ask you to accept our sincere greetings.

(Original)

Cher RAJAA

Nous sommes très touchés que vous ayez pris le temps de poster votre avis suite à votre séjour au Imperial Plaza & SPA.

Nous sommes ravis que vous ayez profité de nos services.

Sachez que vos compliments concernant la qualité de service ont été partagés avec l'ensemble de nos équipes.

Dans l'attente de vous recevoir prochainement, nous vous prions d'accepter nos sincères salutations.

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laghchioui m'hammeda year ago on

Google

5/5

(Translated by Google) a very good welcome with quality service, the rooms are very well appointed.
I recommand it …

(Translated by Google) a very good welcome with quality service, the rooms are very well appointed.
I recommand it
(Original)
un très bon acceuil avec un service de qualité , les chambres sont très bien aménagés .
je le recommande

Trip typeBusiness

Rooms5.0

Service5.0

Location4.0

Response from the ownera year ago

(Translated by Google) hello mr mhammed

Thank you for your complimentary comment.

We are happy that you enjoyed your stay with us and it is a pleasure to learn that you found the service of our teams "at the top".

(Original)

bonjour Mr M'hammed

Merci pour votre commentaire élogieux.

Nous sommes heureux que vous ayez apprécié votre séjour parmi nous et c'est un plaisir d'apprendre que vous avez trouvé le service de nos équipes "au top".

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Julia Echeverria4 years ago on

Google

1/5

(Translated by Google) Dirty, expensive and terrible attention, the food almost did not exist.
Advertise it as 4 stars ???? It said the advertising that was 100 meters from …

(Translated by Google) Dirty, expensive and terrible attention, the food almost did not exist.
Advertise it as 4 stars ???? It said the advertising that was 100 meters from the square "jmana fnaa", in reality it is outside the old city about 10 kilometers away, despite the hotel had a good time
(Original)
Sucio, caro y pésima atención, la comida casi no había.
Lo anuncian como 4 estrellas???? Decía la publicidad que estaba a 100 metros de la plaza "jmana fnaa", en la realidad queda fuera de la ciudad antigua a unos 10 kilómetros, a pesar del hotel lo pasamos bien

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Al Do3 years ago on

Google

1/5

(Translated by Google) What to start with....
Really a hotel that hardly deserves more than one star because it is a dilapidated hotel …

(Translated by Google) What to start with....
Really a hotel that hardly deserves more than one star because it is a dilapidated hotel
Very dirty bathroom with the smell of urine,
constant noise
Poorly soundproofed room
In short, go look elsewhere or sleep under the stars because the photos are misleading
(Original)
Par quoi commencer....
Vraiment un hotel qui ne mérite guère plus d'une étoile car hôtel vétuste
Salle de bain très sale avec l'odeur de l'urine,
bruit permanent
Chambre mal insonorisée
Bref allez voir ailleurs ou dormez à la belle étoile car les photos sont trompeuses

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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ali ider8 months ago on

Google

3/5

(Translated by Google) Bjr very quiet hotel with very good service. Thank you
(Original) …

(Translated by Google) Bjr very quiet hotel with very good service. Thank you
(Original)
Bjr hotel tres calme avec un tres bon service. Merci

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kainaa_ dd5 years ago on

Google

2/5

(Translated by Google) The TV channels don't work very well. The hallways are very dimly lit. In my room one of the curtain is cracking frankly I'm desu it's the first and last time I come. …

(Translated by Google) The TV channels don't work very well. The hallways are very dimly lit. In my room one of the curtain is cracking frankly I'm desu it's the first and last time I come.
(Original)
Les chaines de la télé ne marche pas très bien. Les couloirs sont très peu illuminé. Dans ma chambre un des rideau est craquer franchement je suis desu c'est la première et dernière fois que je viens.

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marcin pietrzak3 years ago on

Google

4/5

(Translated by Google) Hotel in a nice district, clean, nice and friendly service, service every day, downstairs restaurant and bar. On the roof, swimming pool and gym, swimming pool open 24h. Internet access throughout the building. From the roof you can admire the sunset and sunrise, great views. I highly recommend it.
(Original)
Hotel w ładnej dzielnicy,czysty,obsługa miła, przyjazna,serwis codziennie,na dole restauracja i bar.Na dachu basen i silownia ,basen czynny 24h.Dostep do Internetu w całym obiekcie.Z dachu można podziwiać zachód i wschód słońca,wspaniałe widoki.Srdecznie polecam.

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samia R4 years ago on

Google

1/5

(Translated by Google) To escape ... Really far from being a 4-star hotel .. air conditioning does not work .. disgusting meals..there are so many other beautiful hotels ... even the welcome is not top..not to have the welcome that the Moroccans know so well to make habits..bref very disappointed
(Original)
A fuir ... Vraiment loin d être un hôtel 4 étoiles.. climatisation ne fonctionne pas.. repas infecte..il ya tellement d'autres beaux hôtels...même l accueil est pas top..rien avoir a l'accueil que les marocains savent si bien faire d habitudes..bref très déçu

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Elias Toudjan5 years ago on

Google

1/5

(Translated by Google) Not very welcoming. No luggage carriers. Elevator. Air conditioner. Electricity. TV. A review.not taken small pool does not match the website photo. I do not recommend this hotel. I will not come back anymore.
(Original)
Pas très accueillants. Pas de porteurs de bagages. Ascenseur. Climatisation. Électricité. Télé. A revoir.pas assé de prises petite piscine ne correspond pas à la photo de site internet. Je ne conseil pas cet hôtel. Je ne reviendrai plus.

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Lilou & PiPette Cochon Naine4 years ago on

Google

3/5

(Translated by Google) AIE Aie Aie . What to say ? Too expensive for what it is . 400 dhr the single is too much. Water not very hot, which is disturbing in winter. And I always complain that they don't make fresh orange juice for breakfast.
Apart from that the rooms are spacious and clean, the staff very kind and available.
(Original)
Aïe aïe aïe . Que dire ? Trop cher pour ce que c'est . 400 dhr la single c'est trop. L'eau pas très chaude, ce qui est dérangeant en hiver . Et je déplore toujours qu'ils ne fassent pas du jus d'orange frais au petit déjeuner.
A part cela les chambres sont spacieuses et propres , le personnel très gentil et disponible.

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Omar benammia year ago on

Google

4/5

(Translated by Google) The dishes were not famous. The rooms supposed to be triple are simply rooms with two double beds …

(Translated by Google) The dishes were not famous. The rooms supposed to be triple are simply rooms with two double beds
(Original)
Les plats n'etait pas fameux. Les chambre supposé être triple sont simplement des chambre possédant deux lit double

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Andre Spengler3 years ago on

Google

1/5

(Translated by Google) desolate state! Lamps fall off the wall at night. Mold in the bathroom. The lift scares you. The photos look great but the rest ... and then the breakfast. A horror !!! …

(Translated by Google) desolate state! Lamps fall off the wall at night. Mold in the bathroom. The lift scares you. The photos look great but the rest ... and then the breakfast. A horror !!!
(Original)
desolater Zustand! Lampen fallen Nachts von der Wand. Schimmel im Bad. Der Lift macht dir Angst. Die Fotos sehen Klasse aus aber der Rest... Und dann das Frühstück. Ein Grauen!!!

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Nanny's Pet4 years ago on

Google

2/5

(Translated by Google) I don't usually search for or criticize the places I visit. I always try to look on the positive side. Good infrastructure. It was a good hotel, maybe.. If you want attention and cordiality with good food and adequate cleanliness! Don't ever come. !!!
Women are less than nothing and they even leave you talking to yourself. With his exceptions of course... The security guard and goalkeeper, a love...😑
(Original)
No suelo buscar , ni criticar los sitios que visito.Trato siempre de mirar la parte positiva.. Buena infraestructura, Fué un buen hotel , tal vez.. Si deseas atención y cordialidad con buena comida y limpieza adecuada! No vengas jamás. !!!
Las mujeres son menos que nada y hasta te dejan hablando sola. Con sus excepciónes por supuesto... El vigilante y portero, un amor..😑

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Pierre BIGOT4 years ago on

Google

1/5

(Translated by Google) Hotel at the end of life, the lifts make resonant noises in all rooms, security point of view ... nothing is maintained, cables hang everywhere, the air conditioning does not work everywhere, the electricity breaks ... hotel to be discouraged
(Original)
Hôtel en fin de vie, les ascenseurs font des bruits résonnant dans toutes les chambres, point de vue sécurité... plus rien n'est entretenu, des cables pendent partout, la clim ne fonctionne pas partout, l'électricité disjoncte... hôtel à déconseiller

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Elke M-M3 years ago on

Google

1/5

(Translated by Google) We were very disappointed .. had booked with breakfast. Got no breakfast .. the photos are not true .... The view from the balcony was bad ... The staff are not necessarily friendly .. The cleaners have in the rooms not properly cleaned .. I think they have little time for the room .. the corridors in the hotel the carpets were not sucked ... We had no fridge .. would be appropriate in this heat ... In the end we should at the We still did not pay. The next time we will book another hotel. This hotel only gets one star from me.
(Original)
Wir waren sehr enttäuscht..hatten mit Frühstück gebucht .bekamen kein Frühstück..die Fotos entsprechen nicht der Wahrheit....Der Ausblick vom Balkon aus war schlecht...Die Mitarbeiter sind nicht unbedingt freundlich..Die Reinigungskräfte haben in den Zimmern nicht richtig geputzt..ich glaube die haben nur wenig Zeit für das Zimmer..die Gänge im Hotel die Teppiche wurden nicht gesaugt...Wir hatten auch keinen Kühlschrank..wäre bei dieser Hitze angebracht...Am Ende sollten wir bei der Abreise noch draufzahlen..für Leistungen die wir nicht hatten..wir haben natürlich nicht bezahlt..Das nächste Mal werden wir ein anderes Hotel buchen..Dieses Hotel bekommt nur einen Stern von mir ..

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Abdeslam Aratbi5 years ago on

Google

1/5

(Translated by Google) This hotel is a disastrous hygienic bathroom that does not work with missing items like the showerhead smells that invade the hallways and the hotel's rooftop pool which is disastrous and which gives you a view of a slum I asked the manager of the hotel to change rooms or so to be reimbursed the latter has categorically refused .. after lying a few minutes on the bed with my friend we have It was mostly itchy due to bad hygiene of the bedding. For my part and according to this bad experience I strongly discourage this establishment which for me does not have the merit of being described as a hotel but rather of slums ... I absolutely want the public is aware of the bad rating of this hotel and must absolutely avoid it.
(Original)
Cet hôtel est un hôtel catastrophique au niveau de l'hygiène une salle de bain qui ne fonctionne pas des éléments manquants comme le pommeau de douche des odeurs qui envahissent les couloirs et la chambre une piscine sur le toit de l'hôtel qui est désastreuse et qui vous offre une vue sur un bidonville j'ai demandé au responsable de l'hôtel de changer De chambres ou alors de me faire rembourser ce dernier a catégoriquement refusé..après m'être allongé quelques minutes sur le lit avec mon ami nous avons eu des démangeaisons surtout le corps probablement dû à une mauvaise hygiène de la literie.pour ma part et d'après cette mauvaise expérience je déconseille fortement cet établissement qui pour moi n'a pas le mérite d'être qualifiée d'hôtel mais plutôt de bidonvilles...je tiens absolument à ce que le public est conscience de la mauvaise notation de cette hôtel et qu'il faut absolument l'éviter..

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Mohamed Oualla5 days ago on

Google

5/5

(Translated by Google) Top hotel
(Original)
Top hôtel

Trip typeSolo

Rooms5.0

Service5.0

Location5.0

trecy bouyer3 years ago on

Google

1/5

(Translated by Google) Leaking shower, staff not very pleasant, and soundproofing to review. We hear our roommates pee !! Scandalous for the price! …

(Translated by Google) Leaking shower, staff not very pleasant, and soundproofing to review. We hear our roommates pee !! Scandalous for the price!
(Original)
Douche qui fuit, personnel d'accueil pas très agreable, et insonorisation à revoir. On entend nos voisins de chambre faire pipi !! Scandaleux pour le prix !

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marmin herve3 years ago on

Google

4/5

(Translated by Google) The hotel is well located about three quarters of an hour walk from the koutouba. The price is correct compared to benefits. Breakfast, pool, and treatments offered on site.
(Original)
L'hôtel est bien situé soit environ trois quarts d'heure à pied de la koutouba.le prix est correct par rapport aux prestations.petit déjeuner, piscine, et soins proposés sur place.

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Christina Klöters2 years ago on

Google

3/5

(Translated by Google) The rooms were not cleaned well. The rooms upstairs have almost no hot water in the shower and most of the time the water doesn't come out properly. …

(Translated by Google) The rooms were not cleaned well. The rooms upstairs have almost no hot water in the shower and most of the time the water doesn't come out properly.
(Original)
Die Zimmer wurden nicht gut gereinigt. Die Zimmer oben haben fast kein warmes Wasser unter der Dusche und meistens kommt auch nicht ordentlich Wasser heraus.

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channel five starzz2 years ago on

Google

2/5

(Translated by Google) it is true that it is in the city center but problem of maintenace no refregirateur shower zero but as even remains a hotel the delegation of tourism must do its work of inspection
(Original)
c'est vrai qu'il est au centre ville mais probleme de maintenace pas de refregirateur douche nulle mais comme meme reste un hotel la delegation de tourisme doit faire son travail d'inspection

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Abdelilah Skalli6 years ago on

Google

3/5

(Translated by Google) The welcome is friendly clean room pleasant staff
Fitness lack of device that does not work properly not enough to choose the cubs very small not pleasant and we will see for the second night the rest
(Original)
L accueil est sympa chambre propre personnel agréable
Fitness manque d d'appareil qui marche pas correctement pas assez de chois les lionceaux très petit pas agréable et on vas voir pour la deuxième nuitée le reste

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Said loco5 years ago on

Google

1/5

(Translated by Google) The worst hotel there is, old building and very dirty. will never return there. They hung the same towel that we threw out on the floor for washing. The door to the balcony could not be locked so it was dangerous for my 2 year old son. There were only 2 towels in the bathroom and we were 4, I asked for extra towel with they refused to give us one, so I went down to the front desk and discussed with them before they lent me only one towel.
There was no curtain in the bathroom, so when we two bathed the whole floor in the bathroom got wet. There was exactly the same breakfast every single day for 10 days, 1 kind of cheese that they picked up in the same plate every day and was dry, same jam in the same bowl for 10 days. when we asked for the omelet for my little son they said it will cost 25 extra. We had breakfast and dinner incl. in the price, but there were no drinks for the food it cost extra and sometimes the dessert was dry .. the water itself you had to pay for.
Many days we got salad as you could see it was from the day before.
and lots of other bad experiences that I do not have time to mention. They do not deserve 4 stars at all. no more than 2 stars we think.
(Original)
Den værste hotel der findes, gammel bygning og meget beskidt. vil aldrig tilbage der. De hang den samme håndklæde som vi smed ud på gulvet for vask. Døren til altanen kunne ikke låses, så det var farligt for min søn på 2 år. Der var kun 2 håndklæder i badeværelset og vi var 4, jeg bad om ekstra håndklæde med de nægtet at give os en, så gik jeg ned til receptionen og diskuteret med dem før de lånt mig kun en håndklæde.
Det var ikke gardin i badeværelset , så når vi to bad så blev hele gulvet i badeværelset våd. Der var præcis samme morgenmad hver eneste dag i 10 dage, 1 slags ost som de hentet i samme tallerken hver dag og var tør, samme marmelade i samme skål i 10 dage. da vi spurgt efter omelet til min lille søn sagde de at det vil koste 25 ekstra. Vi havde morgen og aftensmad inkl. i prisen, men der var ingen drikkevarer til maden det kostede ekstra og nogen gang dessertet va tør.. selve vandet skulle man betale for.
Mange dage fik vi salat som man kunne se at det var fra dagen før.
og masser af andre dårlige oplevelser som jeg ikke har tid til at nævne. De fortjener slet ikke 4 stjerner. ikke mere end 2 stjerner synes vi.

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N'GORAN Elodie Anne3 years ago on

Google

1/5

(Translated by Google) Not warm welcome, I slept 2 days in the heat because the card barely worked. Frankly..... I was like a cat in the water in the middle of several fish. …

(Translated by Google) Not warm welcome, I slept 2 days in the heat because the card barely worked. Frankly..... I was like a cat in the water in the middle of several fish.
(Original)
Accueil non chaleureux, j'ai dormis 2 jours dans la chaleur parce que la carte fonctionnait à peine. Franchement..... J'étais comme un chat dans l'eau au milieu de plusieurs poissons.

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yacine mataoui3 years ago on

Google

3/5

(Translated by Google) Old facilities (furniture, bathroom), cleanliness doubtful, dishes dirty, chipped, broken and non-uniform outside hotel standards. Deserves a 3 stars and still ...... …

(Translated by Google) Old facilities (furniture, bathroom), cleanliness doubtful, dishes dirty, chipped, broken and non-uniform outside hotel standards. Deserves a 3 stars and still ......
(Original)
Installations Vétustes(mobilier, salle de bain), Propreté douteuse , vaisselle sale , ébréchée ,cassée et non uniforme hors des normes hôtelières. Mérite un 3 étoiles et encore......

Trip typeVacation

Rooms2.0

Service2.0

Location5.0

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METIN3 years ago on

3.5/10

(Translated by Google) Location
No air conditioning no tv sal. At lunch nothing worthwhile all es sal. I ate out, despite having paid. …

Visited in May 2019

Axelle Brunet5 years ago on

Google

5/5

(Translated by Google) Very good hotel!!!! The staff is welcoming and caring, + the hotel restaurant is very good! Really very big surprise we will come back and we recommend it to everyone …

(Translated by Google) Very good hotel!!!! The staff is welcoming and caring, + the hotel restaurant is very good! Really very big surprise we will come back and we recommend it to everyone
(Original)
Très bon hôtel!!!! Le personnel est accueillant et au petits soins,de + le restaurant de l'hôtel est très bon! Vraiment très grande surprise nous reviendrons et nous le conseillons à tout le monde

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Ayoub Leghzali4 years ago on

Google

1/5

(Translated by Google) I don't consider it for any reason in the world. Rooms dirty cold water. Scanning reception service. A 1-star hotel. Dirty sheets …

(Translated by Google) I don't consider it for any reason in the world. Rooms dirty cold water. Scanning reception service. A 1-star hotel. Dirty sheets
(Original)
Non lo considero per nessuna ragione al mondo. Camere sporche acqua fredda. Servizio accoglienza scandente. Un hotel da 1 stella. Lenzuola sporche

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Mohammed Musalli5 years ago on

Google

5/5

(Translated by Google) The hotel is suitable for its price of 320 dirhams only, and the breakfast is very good. What suits me the most with honey, the reception is excellent, and the hotel manager, Mr. Abdul Hakim, is a man in the meaning of the word, and the hotel is family. Most of the guests are from Europe
(Original)
الفندق مناسب بالنسبة لسعره 320 درهم فقط والافطار جيد جدا واكثر ما ناسبني المسمن بالعسل والاستقبال ممتاز ومدير الفندق الاستاذ عبدالحكيم رجل بمعني الكلمة والفندق عائلي اغلب النزلاء من اوروبا

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A.G3 years ago on

Google

1/5

(Translated by Google) Dirty, neglected, left .... broken sheets a small shampoo bottle of those that give individual per day and per person for the three days and two people ... the lousy breakfast and try to cheat cn the money and the change from you walk through the door
(Original)
Sucio,descuidado,dejado....sábanas rotas un bote de champú pequeño de los que t dan individual por día y por persona para los tres dias y dos personas...el desayuno pésimo e intentan engañar cn el dinero y el cambio desde que entras por la puerta

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METIN3 years ago on

3.5/10

(Translated by Google) Location
No air conditioning no tv sal. At lunch nothing worthwhile all es sal. I ate out, despite having paid. …

Visited in May 2019

Hajar Radi4 years ago on

Google

1/5

(Translated by Google) Nothing nice breakfast and ugly service is zero. The pool is small does not deserve 4 stars 😕 …

(Translated by Google) Nothing nice breakfast and ugly service is zero. The pool is small does not deserve 4 stars 😕
(Original)
Niente di bello la colazione e bruttissima il servizio è zero . La piscina è piccola non merita 4 stelle 😕

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Christine Dias3 years ago on

Google

1/5

(Translated by Google) Angry and I weigh my words this hotel am saying 4 stars is not even worth one .. it is totally abandoned I explain dilapidated room .. cockroach hygiene of the most questionable staff in catering imcompetent (dirty dishes and no respect for the cold chain) we had to change rooms twice, I've never seen that .. do not believe the comments on booking which praise it .. this establishment should be closed and make a total renovation urgently ...
(Original)
En colère et je pèse mes mots cette hotel sois disant 4 etoiles n'en vaut meme pas une ..il est totalement a l'abandon je m'explique chambre délabré..cafard hygiene des plus douteuse personnels en restauration imcompetent(vaisselle sale et aucun respect de la chaine du froid ) nous avons du changee deux fois de chambre jai jamais vu ca ..ne pas croire les commentaires sur booking qui en font des élogent ..cette etablissement devrait fermee et faire une total renovation en urgence ...

Trip typeVacation

Rooms1.0

Service1.0

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floy prod4 years ago on

Google

2/5

(Translated by Google) Really poor breakfast
Air conditioning not working well
Decent pool but nothing amazing …

(Translated by Google) Really poor breakfast
Air conditioning not working well
Decent pool but nothing amazing
The hotel needs renovation
Max 3 star hotel
(Original)
Petit déjeuner vraiment minable
Climatisation ne fonctionne pas bien
Piscine correcte mais rien d'incroyable
L'hôtel a besoin de rénovation
Hôtel max 3 étoiles

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Taoufik Nassiri4 years ago on

Google

1/5

(Translated by Google) Mediocre room. TV without remote control. Without a mini bar, too. You can not control the air conditioning. Four stars my eye ... Anything …

(Translated by Google) Mediocre room. TV without remote control. Without a mini bar, too. You can not control the air conditioning. Four stars my eye ... Anything
(Original)
Chambre médiocre. Télé sans télécommande. Sans mini bar.mais aussi Tu ne peux pas contrôler de la climatisation. Quatres etoiles mon oeil... N'importe quoi

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Abdes Lahloua year ago on

Google

3/5

(Translated by Google) More or less clean, the bed sheets were stained, breakfast to be avoided, faulty TV ... …

(Translated by Google) More or less clean, the bed sheets were stained, breakfast to be avoided, faulty TV ...
(Original)
Plus ou moins propre, les draps de lit etaient tachés, petit dejeuner a éviter, tv defaillante...

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Louna Beriane4 years ago on

Google

1/5

(Translated by Google) The place was not clean, there was no shower palm and no hot water, the kitchen was also the room the dishes stink
There was air conditioning and the pool was nice …

(Translated by Google) The place was not clean, there was no shower palm and no hot water, the kitchen was also the room the dishes stink
There was air conditioning and the pool was nice
(Original)
Le lieux n'était pas nettoyer, il yavais pas de paume de douche et ni d'eau chaude, la cuisine étai salle aussi la vaisselle puer
Y avait la climatisation et la piscine était belle

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Riparo Tech3 years ago on

Google

5/5

(Translated by Google) I want to thank you on behalf of myself and my travel family for the wonderful welcome in this week just spent in your hotel. Maximum availability, kindness and seriousness.
(Original)
Voglio ringraziarVi a nome mio e della mia famiglia di viaggio per la splendida accoglienza in questo settimana appena trascorso nel vostro albergo. Massima disponibilità, gentilezza e serietà.

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Moussafir El Mehdi4 years ago on

Google

2/5

(Translated by Google) Home and staff is poor, good quiet location even if a little disturbance in the morning.
Room service is back in the morning. …

(Translated by Google) Home and staff is poor, good quiet location even if a little disturbance in the morning.
Room service is back in the morning.
To avoid.
(Original)
Accueil et personnels laisse à désirer, bon emplacement calme même si un peu de dérangement le matin.
Le service de chambre te reville le matin.
À éviter.

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adrian marti3 years ago on

Google

1/5

(Translated by Google) The hotel but I visited in my life, dirty and broken where you look, the key to the room every day failed, we were 2 adults and 2 children and we were given a room with a double bed and a hard sofa and Oloroso, we had to wait until the second day to change, 2 towels for the whole family as it is the "hotel policy", constant problems with individuals who ask you for money to park in the same door of the hotel that supposedly is a private property ... unfortunately in this country it is impossible to ask the time without being asked for money in return ...
(Original)
El pero hotel que he visitado en mi vida, sucio y roto por donde se lo mire, la llave de la habitacion todos los dias fallaba, eramos 2 adultos y 2 niños y nos dieron una habitacion con una cama de matrimonio y un sofa duro y oloroso, tuvimos que esperar hasta el segundo dia para que nos cambiaran, 2 toallas para toda la familia ya que es la “politica del hotel”, problemas constantes con los individuos que te piden dinero por aparcar en la misma puerta del hotel que supuestamente es una propiedad privada... lamentablemente en este pais es imposible hasta preguntar la hora sin que te pidan dinero a cambio...

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Daadaa Mohamed3 years ago on

Google

1/5

(Translated by Google) Hotel really disgusting the staff very nice except the head of reception desagreable butler who said hello that to english or french we are tunisians and we are very disappointed with their room service disgusting no heating, ants, cockroaches .. Really do not throw your money in this hotel you will be more than disappointed.
(Original)
Hôtel vraiment dègueulasse le personnel très gentil à part le chef de reception desagreable maître d'hôtel qui dit bonjour que aux anglais ou français nous sommes tunisiens et nous sommes très dècu de leur service chambre dègueulasse pas de chauffage ,des fourmis,des cafards... vraiment tro dègueulasse ne jetez pas votre argent dans cet hôtel vous serez plus que dècu.

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Rayan Lahoucine3 years ago on

Google

1/5

(Translated by Google) Really not at all like the photos very very disappointed with all the room the staff the breakfast the hotel and really redo from a to z. I would never go back there. …

(Translated by Google) Really not at all like the photos very very disappointed with all the room the staff the breakfast the hotel and really redo from a to z. I would never go back there.
(Original)
Vraiment pas du tout comme les photos très très déçus de tout la chambre le personnel le petit déjeuner l'hôtel et a refaire vraiment de a à z.je n'y retournerais jamais.

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Emmanuel Montero4 years ago on

Google

1/5

(Translated by Google) - Staff and management with a friendliness bordering on nothing
- Very worn and perforated towels …

(Translated by Google) - Staff and management with a friendliness bordering on nothing
- Very worn and perforated towels
- Cleanliness of the premises:
- dirty tub
- dining room (crumbs, cutlery and towels on the floor)
- Park shared with residential buildings: Party in the garden all afternoon with the volume up
- Shady bar and different prices depending on the customers
- Room access card which is deactivated every day
(Original)
- Personnel et direction avec une amabilité à la limite du néant
- Serviettes très usées et trouées
- Propreté des lieux :
- baignoire sale
- salle repas (miettes, couverts et serviettes par terre)
- Parc partager avec des bâtiments d’habitation : Fête dans le jardin toute l’après midi avec le volume à fond
- Bar louche et tarifs différents suivant les clients
- Carte accès à la chambre qui se désactive tous les jours

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VIP0304 G3 years ago on

Google

1/5

(Translated by Google) So this is definitely a hotel that I would recommend to anyone. ... especially with family ... of women who circulate if you see what I mean moreover the staff is unpleasant. ...only the name is imperial
(Original)
Alors c'est vraiment un hôtel que je recommanderai à personne. ...sutout en famille...de femmes qui circulent si vous voyez ce que je veux dire de plus le personnel est d'un désagréable. ...il n'y que le nom qui est impérial

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ROMEO CHIERCHIA4 years ago on

Google

1/5

(Translated by Google) Imperial Plaza Hotel is a hotel that seen from the photos could fascinate, but it is not so, because it is rather dirty, the restaurant leaves something to be desired not so much for the local cuisine, but for the cleaning that is lacking: oily cutlery, dirty glasses , brioche with black curly hair and so on .... Not absolutely recommended.
Mr @romeozenigata
Version Inglish
---------------------------
Imperial Plaza Hotel could be fascinate, but it is not so, because it is rather dirty, the restaurant leaves something to be desired for the local cuisine, but for the lacking cleaning: oil greased flatware, dirty glasses, brioche with hair curls of black color and so on .... Not advised absolutely
Mr @romeozenigata
(Original)
Imperial Plaza Hotel è un hotel che visto dalle foto potrebbe affascinare, ma non è così, perché è alquanto sporco, la ristorazione lascia a desiderare non tanto per la cucina locale, bensì per la pulizia che è carente: posate unte di olio, bicchieri sporchi, brioche con capelli riccioli di color nero e così via.... Non consigliato assolutamente.
Mr @romeozenigata
Version Inglish
---------------------------
Imperial Plaza Hotel is a hotel that, as seen from the photos, could fascinate, but it is not so, because it is rather dirty, the restaurant leaves something to be desired not for the local cuisine, but for the lacking cleaning: oil greased flatware, dirty glasses , brioche with hair curls of black color and so on .... Not advised absolutely
Mr @romeozenigata

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ami dennis10 months ago on

Google

1/5

(Translated by Google) dust all over the room and shameful food. Far from what a 4 star hotel should be …

(Translated by Google) dust all over the room and shameful food. Far from what a 4 star hotel should be
(Original)
de la poussière partout dans la chambre et une nourriture honteuse. Loin de ce que devrai être un hotel 4 étoiles

Trip typeCouple

Rooms1.0

Service1.0

Location3.0

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Kais 942 months ago on

Google

1/5

(Translated by Google) never go there it's broke
(Original)
n’y allez jamais c’est éclaté

Trip typeVacation · Family

Rooms1.0

Service1.0

Location1.0

Walid El Gueddari4 years ago on

Google

1/5

(Translated by Google) Poor hotel dirty rooms broken bathroom elevator bad care wet and you ti desyuno horrible (cold coffee bad you etc) in short a scam the photos that come out on the internet are to cheat not know how this hotel has 4 stars if maximum deserves two pay attention to me Do not book in this hotel there are no hotels in Marrakech
(Original)
Hotel malísimo habitaciónes sucias baño roto ascensor mal cuidado mojado y le ti desyuno horrible (café frío te malo etc)en fin un timo las fotos que salen en internet son para engañar no se como este hotel tiene 4 estrellas si máximo se merece dos hacedme caso no reservéis en este hotel anda que no hay hoteles en Marrakech

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boudiba jacem4 years ago on

Google

1/5

(Translated by Google) So hello I am at the imperial plaza hotel the so called hotel with 4 stars it does not even deserve half a star I would like to point out that this hotel is a nightmare the images on the internet are just a dream the TV dates from 1990 the benward is so dirty that it is black there is no towel in the room the elevator constantly blocks the sheets are dirty the food and disgust excuse me for the language is the jacuzzi you see on the photos c it's a my dream there is no jacuzzi we asked to be reimbursed they refused and we are very sorry because we were in a hotel which is superb which sapel the hotel Racine it is magnificent clean not expensive with swimming pool sauna hamam massage and we wanted to change a bit of hotel to change a bit but regret about it has an impressive point so don't ever go to the imperial plaza hotel!!!!
(Original)
Alor Bonjour je suis à l’hôtel impérial plaza le soit disant hotel avec 4 étoile il mérite même pas la moitié d’une étoile Je tiens à préciser que cette hôtel est un cauchemar les images sur internet sont juste un rêve la télé date de 1990 la bénward est tellement sale qu’elle est noir il n’y pas de serviette dans la chambre l’assenceur se bloque sans arrêt les draps sont sale le manger et deguelasse excuser moi pour le language est le jacuzzi que vous voyez sur les photo c’est un mon songe il n’y a pas de jacuzzi on a demandé à nous faire rembourser ils ont refusé et on regrette tout à fait car on était dans un hotel qui est superbe qui sapel l’hôtel Racine il est magnifique propre pas cher avec piscine sauna hamam massage et on a voulu changer un peut d’hôtel pour changer un peut mais en regrette a un point impressionnant voilà donc n’allez jammais à l’hôtel impérial plaza!!!!

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Laetitia Laetitia5 years ago on

Google

4/5

(Translated by Google) Pleasant stay, little air conditioning problem the first day but we were quickly changed rooms
Well-stocked breakfast with choice …

(Translated by Google) Pleasant stay, little air conditioning problem the first day but we were quickly changed rooms
Well-stocked breakfast with choice
Plus the pool especially for children and special mention for Rachid the lifeguard very pleasant and friendly person and do his job very seriously 👍👍👍😊😊
See you soon inchallah
(Original)
Séjour agréable, petit soucis de clim le premier jour mais on nous a changé de chambre rapidement
Petit déjeuner bien garni avec du choix
Le plus la piscine surtout pour les enfants et mention spéciale pour Rachid le maître nageur personne très agréable et sympathique et fais son travail très sérieusement 👍👍👍😊😊
A bientôt inchallah

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Blanca Lucea3 years ago on

Google

1/5

(Translated by Google) Horrible dirty without wifi breakfast bad workers bad and unpleasant lady who is on the grill of the law firm nor looks you in the face .... and do not comment things that I have seen ... Do not go to this hotel
(Original)
Horroroso sucio sin wifi desayuno malo trabajadores mal educados y desagradables señora que está en la plancha del bufete ni te mira a la cara....y no comento cosas que he visto...No vayáis a este hotel

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Malali Youssef5 years ago on

Google

5/5

(Translated by Google) Very good value for money. Nespresso coffee. Friendly and welcoming staff. Free breakfast for children. Swimming pool on the terrace on the 6th floor. …

(Translated by Google) Very good value for money. Nespresso coffee. Friendly and welcoming staff. Free breakfast for children. Swimming pool on the terrace on the 6th floor.
(Original)
Tres bon rapport qualite prix. Café nespresso. Personnel a l'écoute accueillant et gentil. Petit déjeuner gratuit pour les enfants. Piscine sur terasse au 6eme étage.

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marie amrani4 years ago on

Google

2/5

(Translated by Google) + swimming pool
+ calm
+ security …

(Translated by Google) + swimming pool
+ calm
+ security
+ welcome
_ catering (unappetizing dishes // lack of ventilation)
_Equipment (bedding, curtains, sheets, real need of modernization)
-Activity and animation (lack of creativity)
(Original)
+ piscine
+calme
+sécurité
+accueil
_ restauration (plats non appétissant// manque d'aération)
_Équipement ( literie rideaux draps réel besoin de modernisation)
-Activité et animation (manque de créativité)

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BurniKing5 years ago on

Google

1/5

(Translated by Google) Hôtel DEGUELASSSSEE DO NOT GO TO PAY 100 euros PER NIGHT FOR A 4 STAR HOTEL WITH ABSENT STAFF 1 CLEANING LADY FOR 5 FLOORS AN ABSENT MANAGER A COMPLETELY RENOVATED HOTEL THE DORANE JUICE IS A MEDICAMENT NOT TO TALK ABOUT THE TINY SWIMMING POOL WHICH IS NOT LIKE ON THE PHOTO AND THE LACK OF HOT WATER AND THE DEGUELASSE TELEVISION I HATE Cettz hotel never book if possible go see other much better hotels in Marrakech
(Original)
Hôtel DEGUELASSSSEE NE PAS YALLER PAYER 100 euros LA NUIT POUR UN HÔTEL 4 ÉTOILES AVEC UN PERSONNEL ABSENT 1 FEMME DE MÉNAGE POUR 5 ÉTAGES UN DIRECTEUR ABSENT UN HÔTEL COMPLÈTEMENT À RÉNOVÉ LE JUS DORANE EST UN MEDIACAMENT SANS PARLER D ELA MINUSCULE PISCINE QUI NEST PAS COMME SUR LA PHOTO ET LE MANQUE DEAU CHAUDE ET LA TELE DEGUELASSE JE DÉTESTE Cettz hôtel ne jamais réserver si possible allez voir dautres hôtel bien meilleur à marrakech

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Jessie Agharghar5 years ago on

Google

1/5

(Translated by Google) It says there is WiFi but it does not seem air conditioning can not be felt at all when it is maximum swimming pool is small and insignificantly warm and too much chlorine it is a hotel where many really many exotic girls
(Original)
Det står der er WiFi men det virker ikke aircondition kan slet ikke mærkes når den er maximum svømmepøl er lille og ubetydelig varm og for meget klor det er et hotel hvor der kommer mange rigtig mange ekskortpiger

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Issam LAHLOU (‫عصام لحلو‬‎)5 years ago on

Google

2/5

(Translated by Google) My stay at this hotel coincided with a lot of hygiene problems ... despite the friendly staff …

(Translated by Google) My stay at this hotel coincided with a lot of hygiene problems ... despite the friendly staff
(Original)
Mon passage à cet hôtel a coïncidé avec pas mal de problèmes au niveau de l'hygiène... malgré que le personnel est accueillant

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Bouchra Bouchra3 years ago on

Google

1/5

(Translated by Google) One of the worst hotels in Marrakech I do not recommend where the cleanliness is zero and the rooms are bleak and dirty towels do not change from the base is the muffin displays pictures of the rooms non - reality swimming pool is very small in the sixth floor can accommodate children only umbrellas for the prevention of heat flame is available only 3 cradles of gas drink and water eye ovens cheating tourists With pictures of a swimming pool for its side, I do not recommend it, it is never supposed to exceed the two stars, to add to the lifts, you and you are not moving, yet it has not moved yet. As for the view, Yasalam opens the balcony directly on the dilapidated houses and tinplate of the observation. All those praising the hotel are guides,
(Original)
من اسوء الفنادق في مراكش لا انصح فيه النظافه صفر والغرف كئيبه ومتسخه المناشف لا تتغير من الاساس هي معفنه يعرضون صور للغرف غير الواقع المسبح صغير جدا بالدور السادس يتسع للاطفال فقط شمسيات للوقايه من لهيب الحراره متوفره 3فقط مهدات لهم من مشروب غازي ومياه عين افران خداع السواح بصور لمسبح لاقامه جانبيه لا انصح به ابدا المفروض ان لايتعدى النجمتين 👎للاضافه على المصاعد تصعد انت ومن معك وهو لم يتحرك بعد اما بالنسبه للاطلاله ياسلام تفتح الشرفه مباشره على بيوت متهالكه وصفيح للملاحظه كل من يمدح الفندق هم مرشدين محلين يجرون وراء الكسب المادي

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Rajou4 years ago on

Google

1/5

(Translated by Google) Hotel at the end of life ... unpleasant staff with a few exceptions (the technician and maid were nice) ... problem of air conditioning was very cold at night no landline available when needed for a 4-star I think it's limit .... dirty shower curtain ... no towel available every time you have to reclaim ... bed linen just old to renew ... We have a change of room but such a problem hunting water, water flow, noise so unpleasant, prblm resolved very quickly but here are some things to check before giving a room especially if the customer has already had some problem before what ... short I do not recommend it at all because even at the position it is quite far from everything ... for positive point .... euuuuxx .... NONE!
(Original)
Hôtel en fin de vie... personnel désagréable sauf quelques exceptions (le technicien et femme de chambre etaient sympa) ...problème de clim on a eu très froid le soir pas de téléphone fixe a disposition en cas de besoin pour un 4 étoiles je trouve ça limite ....rideau de douche sale...aucune serviette a disposition a chaque fois il faut reclamer...la lingerie de lit juste vieillo a renouveler ...On nous a changer de chambre mais pareil problème de chasse d'eau, l'eau coulait, bruit donc désagréable, prblm résolu très rapidement mais voilà c'est des choses qu'il faut vérifier avant de donner une chambre surtout si le client a déjà eu quelques problème avant quoi...enfin bref je le conseille pas du tout car même au niveau de la position il est assez loin de tout ...pour point positif ....euuuuxx....AUCUN!!

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Katy Xauni4 years ago on

Google

1/5

(Translated by Google) Olala I am disgusted with this hotel !!!! Dirty, old I even want to be polite about my comments because a hotel in two and rotten! It's not a holiday that! …

(Translated by Google) Olala I am disgusted with this hotel !!!! Dirty, old I even want to be polite about my comments because a hotel in two and rotten! It's not a holiday that!
(Original)
Olala je suis dégouté de cet hôtel !!!! Sale, vieux j'ai même plus envie d'être poli sur mes commentaires car un hôtel sur deux et pourri !!! C'est pas des vacances ça !!!

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Mounir Mosta3 years ago on

Google

1/5

(Translated by Google) Bad experience...
-The shower broken down
-No towels …

(Translated by Google) Bad experience...
-The shower broken down
-No towels
-Zero food
-Does not accept payment by check
- Disturbance during the night
room 309 and 415
(Original)
Mauvaise expérience...
-La douche en panne
-Les serviettes nul
-La bouffe zéro
-N'accepte pas le paiement par chèque
-Dérangement pendant la nuit
chambre 309 et 415

Trip typeBusiness

Rooms1.0

Service1.0

Location3.0

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La vérité5 years ago on

Google

1/5

(Translated by Google) the people who say they found this hotel are really liars. I really do not recommend it's rotten hotel in front of a slum, the bathrooms are so dirty that you can really get a serious illness. Sheets full of stains and worse mattresses. We spent one night and we left quickly before or even contaminated if we have 3 days we paid in any case we preferred to stay in his dirt and attention. drop on the trap. There is 2 imperial hotel, I speak of the one who is a Khattabi boulvard.
(Original)
vraiment les gens qui disent qu ils ont trouve c 'est hotel propre sont vraiment des menteurs .Je vous deconseille vraiment c'est hotel pourri en face d un bidonville ,les salles de bains tres sales que vous pouvez vraiment chopez une maladies graves .les draps pleins de taches et les matelas pires .On a passe une nuit et on a quitte vite fait avant quant soit contamine meme si on a 3 jours on les a payes en tout cas on a prefere quitte que rester dans ses saletes .et attention ne tombez pa s sur le piege .il y a 2 hotel imperial, moi je parle de celui qui est a boulvard khattabi .

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omar idoulahiana year ago on

Google

5/5

(Translated by Google) Very warm staff an establishment that can claim a 5 th star thanks to them …

(Translated by Google) Very warm staff an establishment that can claim a 5 th star thanks to them
(Original)
Personnel très chaleureux un établissement qui peut prétendre a une 5 ème étoiles grâce a eux

Response from the ownera year ago

(Translated by Google) Dear customer, omar

Thank you for your complimentary comment.

We hope to have the pleasure to welcome you back to Imperial plaza & SPA for new unique moments

Regards.

(Original)

Cher client, omar

Merci pour votre commentaire élogieux.

Nous espérons avoir le plaisir de vous accueillir de nouveau au sein de Imperial plaza & SPA pour de nouveaux moments uniques

Cordialement.

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meryem boutouga3 years ago on

Google

1/5

(Translated by Google) it is zero at the organizational level
It is zero at the levels of personal professionalism
it is badly managed …

(Translated by Google) it is zero at the organizational level
It is zero at the levels of personal professionalism
it is badly managed
she is not clean
I reserved 8 units and I spent only 4 nights I can not continue I was disappointed
And about the pool which was never clean
(Original)
elle est nulle au niveau d'organisation
Elle est nulle au niveaux de professionnalisme personnel
elle est mal géré
elle est pas propre
J'ai réservé 8 unités et j'ai passé que 4 nuitées j'arrive pas à continuer j'étais déçu
Et à propos de la piscine qui était jamais propre

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Abdellah Garmali4 years ago on

Google

5/5

(Translated by Google) Imperial Plaza is located in the center of Marrakech. It has a spa and wellness center and a rooftop terrace with pool and panoramic city views. …

(Translated by Google) Imperial Plaza is located in the center of Marrakech. It has a spa and wellness center and a rooftop terrace with pool and panoramic city views.
All air-conditioned rooms at Imperial Plaza are equipped with satellite TV, en suite bathroom and Wi-Fi access. They are accessible by lift.
A buffet breakfast is served daily and the hotel has several restaurants offering international and Moroccan cuisine. There are also 2 bars with a terrace where you can enjoy a drink served with organic Moroccan pastries.
Imperial Plaza is only a short drive from the main shopping area of Mohamed V Avenue and a 10-minute drive from Jemaa El Fna Square in the Medina district. It is a 15-minute drive from Royal Golf Club and Marrakech-Menara Airport.
(Original)
L'Imperial Plaza vous accueille en plein centre de Marrakech. Il possède un spa et centre de bien-être ainsi qu'un toit-terrasse avec piscine et vue panoramique sur la ville.
Toutes les chambres climatisées de l'Imperial Plaza sont équipées de la télévision par satellite, d'une salle de bains privative et d'une connexion Wi-Fi. Elles sont accessibles par un ascenseur.
Un petit-déjeuner buffet est servi tous les jours et l'hôtel dispose de plusieurs restaurants qui proposent une cuisine internationale et marocaine. Vous trouverez également 2 bars avec une terrasse où vous pourrez boire un verre servi avec des pâtisseries marocaines biologiques.
L'Imperial Plaza est seulement à quelques minutes en voiture de la principale zone commerçante de l'avenue Mohamed V et à 10 minutes de route de la place Jemaa El Fna dans le quartier de la Médina. Il est situé à 15 minutes en voiture du club de golf Royal et de l'aéroport de Marrakech-Menara.

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Soulaimane Fadili3 years ago on

Google

4/5

(Translated by Google) Large, clean and quiet hotel
Nessesite the interview. Nice people and well disciplined
Expensive prices compared to other hotel …

(Translated by Google) Large, clean and quiet hotel
Nessesite the interview. Nice people and well disciplined
Expensive prices compared to other hotel
(Original)
Grand hôtel propre et calme
Nessesite l entretien. Des gens sympas et bien discipliné
Des prix chère par rapport à d outre hôtel

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ndeye Fatou ndiaye4 years ago on

Google

4/5

(Translated by Google) I enjoyed the stay very much. The rooms are large and clean. My husband also liked it very much …

(Translated by Google) I enjoyed the stay very much. The rooms are large and clean. My husband also liked it very much
(Original)
J'ai beaucoup aimé le séjour. Les chambres sont grandes et propre. Mon mari aussi à beaucoup aimé

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Sorely Nava4 years ago on

Google

3/5

(Translated by Google) Cleaning in general can be improved. Good infrastructure but somewhat neglected.
We arrived 2am in the morning and we had to go out to buy water to drink .... …

(Translated by Google) Cleaning in general can be improved. Good infrastructure but somewhat neglected.
We arrived 2am in the morning and we had to go out to buy water to drink ....
(Original)
La limpieza en general es mejorable. Buena infraestructura pero un tanto descuidada.
Llegamos 2am de la mañana y hubo que salir a comprar agua para beber....

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laurent desire4 years ago on

Google

2/5

(Translated by Google) it looks like a dormitory for student sattelite that does not work, beds not comfortable, I asked for a room with a large bed I am given (imposes with 2 beds), lifts down, breakfast really small, home weird
(Original)
on dirait un dortoir pour etudiant sattelite qui ne marche pas , lits non confortable,j ai demandé une chambre avec un grand lit on me donne(impose avec 2 lits ) ,ascenceurs en panne, petit dejeuner vraiment petit ,acceuil bizarre

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aubert alice4 years ago on

Google

2/5

(Translated by Google) Not a top man with a non-warm welcome. Bath in a state room..... Safe not working.... I do not recommend.... …

(Translated by Google) Not a top man with a non-warm welcome. Bath in a state room..... Safe not working.... I do not recommend....
(Original)
Pas top homme a l'accueil non chaleureux . Baignoire dans un salle etat..... Coffre ne fonctionne pas.... Je ne recommande pas....

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Ghita BOUALAID3 years ago on

Google

1/5

(Translated by Google) Hotel that does not deserve 4 star complete dilapidated not clean bed not comfortable too much noise incompetent staff …

(Translated by Google) Hotel that does not deserve 4 star complete dilapidated not clean bed not comfortable too much noise incompetent staff
(Original)
Hôtel qui ne mérite pas 4 étoile complète vétuste pas propre lit pas confortable trop de bruit personnel incompétent

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Sabrina Graziano4 years ago on

Google

1/5

(Translated by Google) Correct room for the price
No-one draws no money ... avoid spending a little extra money and going out for lunch a bit further will save you from being disappointed …

(Translated by Google) Correct room for the price
No-one draws no money ... avoid spending a little extra money and going out for lunch a bit further will save you from being disappointed
(Original)
Chambre correcte pour le prix
Dejeuner nul nul nul... eviter de depenser quelque euro de plus et sorter dejeuner un peu plus loin sa vous evitera d etre déçu

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dj sami5 years ago on

Google

1/5

(Translated by Google) no mini fridge ds les.chambres pool that stinks nothing to eat ok would say a hotel half star a.deconseiller …

(Translated by Google) no mini fridge ds les.chambres pool that stinks nothing to eat ok would say a hotel half star a.deconseiller
(Original)
pas de mini frigo ds les.chambres piscine qui pue rien a.manger ok dirais une hotel demi etoile a.deconseiller

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JAVIER GARCIA MOHAMED3 years ago on

Google

1/5

(Translated by Google) It is a deception. The deal, water leaks in the bathroom, paint rasaltada. The payment services such as sauna and spa disastrous. I do not recommend it to anyone. The photos are deceiving.
(Original)
Es un engaño. El trato, fugas de agua en el baño, pintura rasaltada. Los servicios de pago como sauna y spa desasastroso.No se lo recomiendo a nadie. Las fotos engañan.

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Amine Ait Zaouit5 years ago on

Google

2/5

(Translated by Google) Imperial Plaza Hotel does not offer much in terms of quality accommodation, the hotel has a sky swimming pool with a gym and a common restaurant open to all. …

(Translated by Google) Imperial Plaza Hotel does not offer much in terms of quality accommodation, the hotel has a sky swimming pool with a gym and a common restaurant open to all.
(Original)
Hôtel impérial plaza n'offre pas grand chose en terme d'hébergement de qualité, l'hôtel a une piscine en sky avec une salle de sport et un restaurant commun ouvert a tous public

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Ahmed El Idrissi Mokdad3 years ago on

Google

1/5

(Translated by Google) If you want to meet the kings of arrogance, go to meet the staff definitely under qualified of this place. If you want to eat very badly, stay at this hotel. …

(Translated by Google) If you want to meet the kings of arrogance, go to meet the staff definitely under qualified of this place. If you want to eat very badly, stay at this hotel.
(Original)
Si vous voulez rencontrer les rois de l'arrogance, allez à la rencontre du personnel nettement sous qualifié de ce lieu. Si vous avez envie de manger très mal, allez à cet hôtel.

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Younes assil2 years ago on

Google

1/5

(Translated by Google) 4 star hotel for a zero star service really how did they get to have the 4 stars? !!!!! Really bad to avoid absolutely …

(Translated by Google) 4 star hotel for a zero star service really how did they get to have the 4 stars? !!!!! Really bad to avoid absolutely
(Original)
Hotel 4 étoile pour un service zéro étoile vraiment comment ils ont fait pour avoir les 4 étoiles ?!!!!! Vraiment mauvais à éviter absolument

Trip typeBusiness

Rooms1.0

Service1.0

Location1.0

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Amine Bennani4 years ago on

Google

1/5

(Translated by Google) Too many people hotel sucks thank goodness we only stayed one evening …

(Translated by Google) Too many people hotel sucks thank goodness we only stayed one evening
(Original)
Troppa gente hotel fa schifo meno male che siamo stati solo una sera

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Mia Louise Wedel Ranch3 years ago on

Google

1/5

(Translated by Google) Very bad hotel. Not 4 stars. But only 2 stars. Dirty, very worn and poor service. Had booked it from home. But chose to pay a fee and check out immediately. …

(Translated by Google) Very bad hotel. Not 4 stars. But only 2 stars. Dirty, very worn and poor service. Had booked it from home. But chose to pay a fee and check out immediately.
(Original)
Meget dårligt hotel. Er ikke 4 stjerner. Men kun 2 stjerner. Beskidt, meget slidt og dårlig service. Havde booket det hjemmefra. Men valgte at betale et gebyr og tjekke ud med det samme.

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naser rashed4 years ago on

Google

1/5

(Translated by Google) لا بأس ولا انصح به
متميز فقط بالسعر المنخفض
There is nothing wrong with that …

(Translated by Google) لا بأس ولا انصح به
متميز فقط بالسعر المنخفض
There is nothing wrong with that
Distinguished only at low prices
There is nothing wrong with it
Distinguished only at low price
(Original)
لا بأس ولا انصح به
متميز فقط بالسعر المنخفض
Il n'y a rien de mal avec ça
Distingué seulement à bas prix
There is nothing wrong with it
Distinguished only at low price

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DOCTEUR ABDELHADI GASMI3 years ago on

Google

3/5

(Translated by Google) Welcome. Acceptable equipment but far from the comfort declared on hotel reservation sites. …

(Translated by Google) Welcome. Acceptable equipment but far from the comfort declared on hotel reservation sites.
(Original)
Bon acceuil. Équipement acceptable mais loin du confort déclaré sur les sites de réservation d'hôtels.

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Sarah Daoud2 years ago on

Google

1/5

(Translated by Google) Horrible stays we were treated to power and water cuts during our stays, the bill being paid as soon as we arrived every evening we were asked for a supplement and the last day the guard was forbidden to let me leave the hotel if I do not settle the difference that one of the receptionists had invented I strongly advise against
(Original)
Séjours horrible on a eu droit à des coupure d’électricité et d’eau durant notre séjours la note étant régler dès notre arriver tous les soir on nous demander un supplément et le dernier jours le gardien avait interdiction de me laisser sortirez l’hôtel si je ne régler pas la différence que l’un des réceptionnistes avait inventer je déconseille fortement

Trip typeVacation

Rooms1.0

Service1.0

Location1.0

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Mary-lou Vally3 years ago on

Google

1/5

(Translated by Google) Hotel rotten. No bed for baby towel and bed linen that feels bad! No fridge hygiene 0 I deconseil strongly !!!!! …

(Translated by Google) Hotel rotten. No bed for baby towel and bed linen that feels bad! No fridge hygiene 0 I deconseil strongly !!!!!
(Original)
Hotel pourris. Meme pas de lit pour bébé serviette et linge de lit qui sente mauvais! Pas de frigo hygiene 0 je deconseil fortement !!!!!

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MUS TER4 years ago on

Google

1/5

(Translated by Google) It's a shame, I woke up around 3am to drink water, the hotel can't provide me with a bottle of water,
I had to put my clothes back on and go out to buy a drink. …

(Translated by Google) It's a shame, I woke up around 3am to drink water, the hotel can't provide me with a bottle of water,
I had to put my clothes back on and go out to buy a drink.
(Original)
C'est dommage, je me suis réveiller vers 3h du matin pour boire du l'eaux l'hotel n'arrive pas à me fournir une bouteille d'eau,
J'ai du remettre mes mes vêtements et sortir pour acheté a boire .

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Nathalie Hubert3 years ago on

Google

3/5

(Translated by Google) Hotel a bit old, but clean. General maintenance to review, but for the price, it is correct. …

(Translated by Google) Hotel a bit old, but clean. General maintenance to review, but for the price, it is correct.
(Original)
Hôtel un peu vieillot, mais propre. Entretien général à revoir, mais pour le prix, c'est correct.

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sally MA4 years ago on

Google

1/5

(Translated by Google) Hotel to flee do not come here we are for a week and I'm late for Saturday!
Hotel limit "pass" …

(Translated by Google) Hotel to flee do not come here we are for a week and I'm late for Saturday!
Hotel limit "pass"
A leak if you want a good holiday and your money
(Original)
Hotel à fuir ne venez pas nous sommes ici pour semaine et il me tarde samedi !
Hotel limite "de passe"
A fuite si vous tenez à de bonnes vacances et votre fric

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Mustafa Dagci4 years ago on

Google

1/5

(Translated by Google) To be discouraged as a hotel I regret that I spent two days in this very dirty hotel …

(Translated by Google) To be discouraged as a hotel I regret that I spent two days in this very dirty hotel
(Original)
À déconseiller comme hôtel je regrette que j’ai passé deux jours dans cette hôtel très sale

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شركة بوابة دمشق4 years ago on

Google

4/5

(Translated by Google) Relatively good hotel
Nice sky and great length for Marrakech. Good service and excellent shisha …

(Translated by Google) Relatively good hotel
Nice sky and great length for Marrakech. Good service and excellent shisha
(Original)
فندق جيد نسبيا
سكاي جميل واطالالة رائعة لمراكش خدمة جيدة وشيشة ممتازة

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mounia ait sakel4 years ago on

Google

5/5

(Translated by Google) It is too cool this hotel is simple as comfortable ♥
(Original) …

(Translated by Google) It is too cool this hotel is simple as comfortable ♥
(Original)
Il est trop sympa cet hôtel il est simple comme confortable ♥

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Konstantin4 years ago on

5.6/10

(Translated by Google) From the railway station on foot 25 minutes. The hotel is in a quiet location.
Poor breakfast buffet. …

Visited in September 2018

Abdelhakim Abasoufiane3 years ago on

Google

5/5

(Translated by Google) Hotel proper, very decent compared to the requested price, very good location, helpful staff. …

(Translated by Google) Hotel proper, very decent compared to the requested price, very good location, helpful staff.
(Original)
Hotel proper , tres convenable par rapport au Prix demanded , tres bon emplacement, personnel serviable.

Trip typeVacation

Rooms5.0

Service4.0

Location5.0

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Latifa Rahlaoui5 years ago on

Google

1/5

(Translated by Google) An old hotel, a lift once a time, and a toilet. We had 7 hours of non-water and very few wifi, nothing to do with 4 stars and uninhabited people …

(Translated by Google) An old hotel, a lift once a time, and a toilet. We had 7 hours of non-water and very few wifi, nothing to do with 4 stars and uninhabited people
(Original)
فندق قديم ومصعد مرة مرة مبيشتغلش ومرحاض قعدنا 7 ساعات من غير ماء ويفاي قليلة جدا لا علاقة ب 4 نجوم وناس غير مودبين

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Konstantin4 years ago on

5.6/10

(Translated by Google) From the railway station on foot 25 minutes. The hotel is in a quiet location.
Poor breakfast buffet. …

Visited in September 2018